[WXC/VFX] Porting VFX VoIP number to POTS query

Forums › One NZ (including Farmside) › [WXC/VFX] Porting VFX VoIP number to POTS query

jesterpaul

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#58569 15-Mar-2010 07:41

Hi All,

I currently have Xnet Fusion and a VFX VoIP service. It's actually been great apart from lack of peak time ADSL speed (but that's well known and been covered to death in these forums).

I now want to go back to a POTS phone, and will spend the $50-odd required to reconnect my landline.

My question is:

Can I get my VFX number ported to be my landline number?

It was NOT ported from a landline initially, but merely a number WXC assigned to me when I joined up.

I have spoken to a sales rep and both Vodafone and Telecom, and been given a "No", but I got the sense from both Customer Service Reps, that they didn't really know their stuff. I'm hoping they may be mistaken. If so, how do I ensure the number gets ported properly?

Any advice would be apprieciated.

Cheers,

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#307255 15-Mar-2010 08:15

There is certainly nothing stopping this from happening.

jesterpaul

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#307257 15-Mar-2010 08:21

I was hoping to hear that.

Question is how to get Telecom or Voda to do it, when their staff haven't been trained in it, and tell me otherwise (even after placing me on hold and speaking to their supervisors)!

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maverick

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WorldxChange

#307267 15-Mar-2010 08:48

Talk to whoever your going with Telecom / Vodafone and they will sort if for you, Number porting is valid across all carriers so should be no issue whatsoever with this.

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jesterpaul

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#307272 15-Mar-2010 08:54

Thanks Maverick. Sorry to be leaving you, but my employer will give me $90/month off Voda services, so it's too good to be turned down.

The problem is their staff don't know how to do it (even though they ought to know this). I've now had a Voda staffer send the request to their provisioning department, who will hopefully have more of a clue than their front line customer service staff have got!

If any other reader has had experience in getting this done, I'd appreciate your tips.

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coffeebaron

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#307275 15-Mar-2010 08:57

Is not the Telecom exchanges still an issue for port in numbers if it is not in the exchange number range?

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jesterpaul

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#307276 15-Mar-2010 08:59

Just spoke to a Telecom rep, and that's also what he said. Apparently if I had ported my landline to VFX, I could port it back now, but as it's a number created by WXC he says I can't.

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coffeebaron

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#307277 15-Mar-2010 09:01

Are you going to Vodafone Red Network?

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jesterpaul

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#307279 15-Mar-2010 09:03

I'm in the Red zone, although currently on a cabinet DSLAM on corner of Holly St and Victor St in Avondale.

Here it is:

http://maps.google.com/?ie=UTF8&hq=&hnear=Holly+St,+Auckland,+1026,+New+Zealand&ll=-36.891165,174.693754&spn=0,359.998548&t=h&z=20&layer=c&cbll=-36.891114,174.693898&panoid=O549XF32J0Now-eTkBfvfw&cbp=12,231.11,,0,11.51

I'm as yet uncertain what actual ADSL service I will get with Voda.

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coffeebaron

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#307283 15-Mar-2010 09:09

You should be able to port into Vodafone on their Red Network, as they use VoIP into their own gear.

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jesterpaul

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#307285 15-Mar-2010 09:13

Well we will see what Voda provisioning have to say soon I hope. I will post updates, once I know the story

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sbiddle

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#307286 15-Mar-2010 09:19

Telecom can't move a number allocated to a NEAX exchange to another exchange. You can port a Telecom number away to another provider but any ports back have to be onto the same exchange. I was not aware of any limitations porting a number from another carrier onto any exchange within the same LCA.

Since you've moving to the Red network this becomes a moot point anyway since the connection has nothing to do with Telecom, your phone and broadband services are all provided by Vodafone.

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Ragnor

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#307318 15-Mar-2010 10:23

He mentioned he's on a cabinet though, he won't be on the red network in that case I would have thought.

So it will be interesting to see if he can get his number ported to a Vodafone connection provided over Telecom wholesale gear.

jesterpaul

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#307323 15-Mar-2010 10:27

Ragnor: He mentioned he's on a cabinet though, he won't be on the red network in that case I would have thought.

So it will be interesting to see if he can get his number ported to a Vodafone connection provided over Telecom wholesale gear.

I thought so as well, but every Voda rep I have spoken with says I will get Red Netowrk service (even though I have told them about the cabinet). But of course they can't see my landline on their databases as I currently have no POTS service, and again it may simply be that I (and you) know more about how this works than they do.

I am finding their lack of knowledge quite staggering really

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sbiddle

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#307344 15-Mar-2010 11:36

They will try and put you on the Red Network by default. The problem with this is that you face the real issue of mid point injection (ie interference from the stronger ADSL signals from the cabinet) which may result in sub par performance.

jesterpaul

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#307347 15-Mar-2010 11:40

sbiddle: They will try and put you on the Red Network by default. The problem with this is that you face the real issue of mid point injection (ie interference from the stronger ADSL signals from the cabinet) which may result in sub par performance.

That implies they still have the option to connect me via the old copper that runs all the way back to the Avondale exchange, and don't have to use the Fiber link to the cabinet. I used to get 8Mbps when I was last on copper all the way to that exchange, so if they do change my connection back to this, it will indeed be interesting if it still goes ok passing the cabinet that's now there.

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