I am an on account customer and have recently closed one of my accounts.
I received an account this morning with a final amount to pay.
I called the 0800 number listed on the invoice and went through the help menu's. First problem I encountered was my mobile number wasn't recognised, no suprises there as the account has been closed.
Second problem is once you choose "pay an account" there was no option to speak with a cs rep. I thought the number for cs is usually zero so pushed that and what do you know, it does go to cs, they just don't tell you that!!
Finally got to speak to someone who was actually reasonably helpful and tried to process a payment for me but unfortunately it didn't work as the vf system is undergoing an upgrade so I got told to ring back later.
Rang back a few minutes ago and went through the same roundabout way as before to speak to someone.
When it was answered I explained that I had rang earlier and the payment couldn't be processed due to the system upgrade.
The cs rep said "Ok I will transfer you to the automated system, you can do it there" and immediately transferred me back to the automated system before I could say another word. The automated system of course doesn't work due to my mobile number not being active anymore.
Does vf not want my money?