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Topic # 59575 7-Apr-2010 12:47
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I have been trying in vain to pay an account today by credit card over the phone.

I am an on account customer and have recently closed one of my accounts.

I received an account this morning with a final amount to pay.

I called the 0800 number listed on the invoice and went through the help menu's. First problem I encountered was my mobile number wasn't recognised, no suprises there as the account has been closed.

Second problem is once you choose "pay an account" there was no option to speak with a cs rep. I thought the number for cs is usually zero so pushed that and what do you know, it does go to cs, they just don't tell you that!!

Finally got to speak to someone who was actually reasonably helpful and tried to process a payment for me but unfortunately it didn't work as the vf system is undergoing an upgrade so I got told to ring back later.

Rang back a few minutes ago and went through the same roundabout way as before to speak to someone.

When it was answered I explained that I had rang earlier and the payment couldn't be processed due to the system upgrade.

The cs rep said "Ok I will transfer you to the automated system, you can do it there" and immediately transferred me back to the automated system before I could say another word. The automated system of course doesn't work due to my mobile number not being active anymore.

Does vf not want my money?

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  Reply # 315739 7-Apr-2010 12:56
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Just rang back for the third time, when someone answered I quickly told them not to transfer me to the automated system and then proceeded to get the payment completed.

All three cs reps I spoke to appeared to be overseas, in fact the first guy asked how the weather was over in NZ.

First and third rep were helpful and seemed to know what they were talking about, the second female rep I talked to seemed completely uninterested.

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