Vodafone Broadband Evening Slow Downs

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r0bbie

196 posts

Master Geek

Topic # 64533 17-Jul-2010 10:57

I have just moved from Manukau to Howick and the Evening slow downs have worsen in my new area. During the day its fine but at night pages load very slowly (if at all) (and no we arent downloading or any traffic which would slow it down and im in my data plan limit)

Could someone look at my modem stats and advise if im on a cabinet or not (If so im on HCK/FX)
Connection Speed 8064 kbps 160 kbps
Line Attenuation 2 db 0 db
Noise Margin 14 db 26 db

Would be good to hear from other vodafone customers experiencing this evening slowdown and what area or exchange you are on

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57 posts

Master Geek

Reply # 352607 17-Jul-2010 11:10

I am in CHC and have been experiencing the exact same thing for the past 5 or 6 nights. Extremely slow loading, even NZ content, from around 5pm onwards. Only seems to have been an issue over the past 5 to 6 nights. Our line speed is up around the 8Mbs speed also.

r0bbie

196 posts

Master Geek

Reply # 352694 17-Jul-2010 15:32

The slow down has started
Download Speed: 1822 kbps (227.8 KB/sec transfer rate)
Upload Speed: 76 kbps (9.5 KB/sec transfer rate)
Latency: 67 ms

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 352706 17-Jul-2010 15:55

Please log fault tickets with fixed line support. Make sure you ask and write down the ticket number. Ask for the ticket to be passed to the next level of support.

Thanks John

BogBeast

57 posts

Master Geek

Reply # 352724 17-Jul-2010 16:54

I was given ticket number 662681 when I rang about an hour ago. I didn't ask for it to go up a level, can you possibly help johnr?

r0bbie

196 posts

Master Geek

Reply # 353541 19-Jul-2010 18:44

BogBeast: I was given ticket number 662681 when I rang about an hour ago. I didn't ask for it to go up a level, can you possibly help johnr?

Any update on your problem?

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 353546 19-Jul-2010 18:50

r0bbie:
BogBeast: I was given ticket number 662681 when I rang about an hour ago.? I didn't ask for it to go up a level, can you possibly help johnr?

Any update on your problem?

It was logged 60 minutes ago!

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 353547 19-Jul-2010 18:50

BogBeast: I was given ticket number 662681 when I rang about an hour ago.? I didn't ask for it to go up a level, can you possibly help johnr?

I work on the Mobile network

protennisplayer

14 posts

Geek

Reply # 353666 19-Jul-2010 22:28

I've been experiencing this same issue for the past week or so too. I've been following the thread carefully, but this evening the slow speed is way too annoying. Done all the necessary checks on my end, this slow down is so inconvenient.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 353669 19-Jul-2010 22:38

protennisplayer: I've been experiencing this same issue for the past week or so too. I've been following the thread carefully, but this evening the slow speed is way too annoying. Done all the necessary checks on my end, this slow down is so inconvenient.?
?

Great so you have done all the checks have you got a ticket logged with the support team?

BogBeast

57 posts

Master Geek

Reply # 353694 19-Jul-2010 23:58

I have heard nothing since I rang up and made the team aware of my issue. Am I supposed to be kept in the loop, or do I need to keep ringing back. Performance is still crap, and to be honest, it isn't good enough considering the monthly charges.

CAGS

7 posts

Wannabe Geek

Reply # 353822 20-Jul-2010 11:30

I have just rung Vodafone and all I was told it is a Nationwide issue and I would have to wait.
I am at the point where I am ready to get rid of Vodafone!
The performance is not acceptable.

Wills1

707 posts

Ultimate Geek
+1 received by user: 17

Reply # 353996 20-Jul-2010 15:41

I started a thread about this a couple of weeks ago with no responses.

It appears as though Vodafone are over subscribing. Everyone is jumping on board with the extra data and My Sky deal.

Vodafone PLEASE buy more bandwidth. These slow speeds in the evenings are shocking

bunky

52 posts

Master Geek
+1 received by user: 3

Reply # 354007 20-Jul-2010 16:06

can u describe how bad is the speed in evening?? like how many kbps? and what area are you in??

r0bbie

196 posts

Master Geek

Reply # 354034 20-Jul-2010 16:48

bunky: can u describe how bad is the speed in evening?? like how many kbps? and what area are you in??

Pull your hair out slow - Websites (local and international) dont load/or load very slowly and happens like clock work every day from 5pm ish

I personally know Manukau (with no cabinet) and Howick (on a cabinet) have the issue

The person above said Vodafone is aware of the problem - so I would avoid vodafone till they get it sorted

My router syncs at 8000kbps but only get 1500kbps down and 70kbps up - but during the morning its fine!!!

bunky

52 posts

Master Geek
+1 received by user: 3

Reply # 354081 20-Jul-2010 17:58

r0bbie:
bunky: can u describe how bad is the speed in evening?? like how many kbps? and what area are you in??

Pull your hair out slow - Websites (local and international) dont load/or load very slowly and happens like clock work every day from 5pm ish

I personally know Manukau (with no cabinet) and Howick (on a cabinet) have the issue

The person above said Vodafone is aware of the problem - so I would avoid vodafone till they get it sorted

My router syncs at 8000kbps but only get 1500kbps down and 70kbps up - but during the morning its fine!!!

omg that sounds horrible... i'll probably consider orcon or slingshot now

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