Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1937 posts

Uber Geek
+1 received by user: 53
Inactive user


Topic # 65194 30-Jul-2010 18:47
Send private message

Before you ask/comment, yes I have tried to talk to a Vodafone store but have not been able to get hold of anyone.

I signed up for iPhone $40

The subsidy I received was $480

If I early terminate, I was told that I have to pay an Early Termination Charge as set out on their homepage:

0-6 months $450+gst
6-12 months $280+gst
12-24 months $175+gst

Now I hear from someone in the iPhone thread that he is being told he is also going to be pinged the $480 (ie. the original handset subsidy) and has to return the iPhone?

What's the truth here? The On Account Terms and Conditions don't mention all of this at all??

https://www.vodafone.co.nz/about/legal-stuff/on-account-terms.pdf

Has anyone had any personal experience for this? Thanks.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
93 posts

Master Geek


  Reply # 360276 30-Jul-2010 19:36
Send private message

I think some points may have been lost in translation. The VF store wont be asking you to return the phone, especially not if you are paying the ETCs. The whole point of ETCs are to recover the handset subsidy so if you hear otherwise, the person has either been mis-guided or lied to. Wink



1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 360290 30-Jul-2010 19:44
Send private message

So no repayment of subsidy either? I've heard the conspiracy about these lies to discourage people to disconnect.

I've skimmed the 25 page terms and conditions online for the term "early" and "disconnection" and see no mention of anything but the ETC?

 
 
 
 


970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 360299 30-Jul-2010 19:50

You don't give the phone back if you pay the ETCs.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 360340 30-Jul-2010 20:08
Send private message

PaulBrislen: You don't give the phone back if you pay the ETCs.

Cheers

Paul

Thanks for that Paul and glad to hear you are safe and let out of Telecom's cupboard :)

You also don't have to pay back the subsidy in ADDITION to the ETC do you?

Thanks.

1923 posts

Uber Geek
+1 received by user: 139


  Reply # 360430 30-Jul-2010 22:02
Send private message

Have you looked at the VF website.... lookie here:

http://www.vodafone.co.nz/iphone/plans.jsp#expander4

at the bottom of the Early termination charges there is a link yo 'Other Early termination charges

http://help.vodafone.co.nz/app/answers/detail/a_id/6566


But I think you'd have to pay back the subsidy as well.  
No-ones going to loan you $500 and then just forget about it.......



1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 360434 30-Jul-2010 22:16
Send private message

I did look there. I also skimmed the relevant parts of a 25 page terms and conditions. Also the instore Vodfaone rep mentioned only the ETCs.

But then I hear of people supposedly being told they have to return the device and/or repay subsidy?

Paul has already dismissed the notion of returning the device, but I just want clarification on the subsidy.

oxnsox - no, noone is forgetting the subsidy - that's why there are ETCs.

5 posts

Wannabe Geek
+1 received by user: 2


  Reply # 360443 30-Jul-2010 22:29
Send private message

Hey Guys,

would be great if someone could confirm that the ETC is to cover the subsidy and not on top of it?

Also, does anyone know if the iphone4 is unlocked when you buy it on VF? Don't want to experience a surprise when using another sim overseas...

Cheers, 



1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 360448 30-Jul-2010 22:36
Send private message

Unlocked is confirmed.

There is no mention of "handset subsidy" in the full On Account terms and conditions:

https://www.vodafone.co.nz/about/legal-stuff/on-account-terms.pdf

The only mention of "subsidy" is actually related to Vodafone at home equipment I think.

But yes it would be good to get confirmation regardless because people have been told other information (perhaps to "scare" them into remaining in a contract?)

77 posts

Master Geek


  Reply # 360667 31-Jul-2010 15:35
Send private message

nznordi: Hey Guys,

would be great if someone could confirm that the ETC is to cover the subsidy and not on top of it?

Also, does anyone know if the iphone4 is unlocked when you buy it on VF? Don't want to experience a surprise when using another sim overseas...

Cheers, 


The ETC is the full cost of breaking the contract, it will cover an element of the subsidy and an element of lost revenue (based on a shorter contract period), so if your ETC is $400 then the handset subsdy sits within that.

970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 360677 31-Jul-2010 16:15

what he said.




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 360681 31-Jul-2010 16:21
Send private message

Thanks for the clarification and confirmation. I guess there are some naughty outlets that are dissuading people from terminating or re-signing their contracts with false threats.

5 posts

Wannabe Geek
+1 received by user: 2


  Reply # 360695 31-Jul-2010 16:49
Send private message

Thanks, just what I thought...

124 posts

Master Geek
+1 received by user: 1


  Reply # 360733 31-Jul-2010 17:53

What were peoples experiences with cancelling and the monthly fees? I'm guessing that the current (just signed) month will be due but possibly also another 30 days?



1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 360740 31-Jul-2010 18:04
Send private message

Read the terms and conditions I have linked to above. It is a 25 page pdf file.

You must give Vodafone 1 calendar month notification of termination IIRC.

Honestly why aren't people more inquisitive about terms and conditions BEFORE signing a contract?

If you think I'm being hypocritical I answer this: I *did* ask repeatedly about the questions I posted in OP before I signed up and was given the same answer as Paul kindly confirmed above. It's just that since then others have reported being "threatened" with other charges for early termination.

And I asked repeated instore for terms and conditions before I signed - they don't even have these instore (they refer you to the website which they will allow you to access instore I think). Most of the salespeople I spoke to were not prepared to answer more in-depth questions - instead referring to the T&Cs which they couldn't provide for me on paper.

I do consider this better than just making up an answer though just for the record.

1215 posts

Uber Geek
+1 received by user: 124

Subscriber

  Reply # 360786 31-Jul-2010 20:15
Send private message

ahmad:  
It is a 25 page pdf file.  
....
Honestly why aren't people more inquisitive about terms and conditions BEFORE signing a contract?


Havent you already answered your own question ?

Who on earth is going to sit down and read 25 pages of T&C's ? If you were to who is going to understand all of it to the nth degree ?

I asked all sorts of questions the other day when I spoke to a CSR at VF and they knew absolutely nothing about what was involved other than they needed to record my voice saying 'yes' when I said I agreed to the terms and conditions.

I did point out I had a meeting and didnt want him to read 20-odd pages but the sarcasm was lost on him.


 

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25


Spark IoT network now covers 98% of New Zealand population
Posted 19-Feb-2019 09:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.