Anyone see the girl on Campbell Live complaining about the $6,000 roaming bill? If not:
http://www.3news.co.nz/6000-Vodafone-bill---whats-up-with-that/tabid/367/articleID/170156/Default.aspx
OK fair enough the CSR supposedly didn't tell her specifically about the data charges, but people like her grind me, and in her case here's why:
1. She had an iPhone. What, she didn't know it is a smartphone, didn't know it downloads data from the network? Did she think it was a 2G phone with calling and texting and maybe a bit of WAP on the side? Absolute crap.
2. If she called to ask about calling rates, why didn't she also ask about data? Why didn't Mr. Langston also ask her why she didn't ask them about data charges? (Another example of journalistic bias)
3. Why didn't she research it herself on Vodafone's site? It clearly lists the charges for countries around the world. She owns an iPhone, surely she would know that that kind of information might be on their web site?! Admittedly they could make it clearer about approximate costs/amount of data used for typical use (email, maps, browsing, etc) when roaming, but having said that there's even a specific heading titled 'Tips for iPhone Users'!!
4. She was just blasting away using the phone without really thinking about it, receives the bill and knows she can't pay it so decides to go public and blame Vodafone without taking ANY responsibility herself.
Make her pay the whole lot Vodafone!!!