[TelstraClear] Another international outage?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Another international outage?

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#68498 23-Sep-2010 10:59

Can anyone on the TC cable network access these sites?

http://www.sandisk.com/
http://www.alertra.com
http://www.digitalweddingforum.com/
http://photography-on-the.net/

1 | 2

BDFL - Memuneh
79254 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#383520 23-Sep-2010 11:01

Working for me, cable service, Wellington (Johnsonville).

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#383529 23-Sep-2010 11:14

I'm in JV too. Even after restarting the cable modem, the router, and my PC I can't access the sites either by name or IP. Seems the problem is in routing, because I can reach most sites.

freitasm

BDFL - Memuneh
79254 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#383530 23-Sep-2010 11:14

And what DNS are you using? If you ping those domains does it resolve correctly?

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#383534 23-Sep-2010 11:20

My DNS servers are 203.96.152.4 and 203.96.152.12.

sandisk resolves to 174.143.99.30 and I can ping it.
alertra resolves to 12.187.73.235 and it times out.

Here's a tracert to alertra (skipping my local step)

2 8 ms 7 ms 11 ms 10.33.96.1
3 10 ms 11 ms 9 ms lo0.internet.ivpn.pe19.telstraclear.net [218.1.61.100]
4 * * * Request timed out.
5 21 ms 18 ms 20 ms ie1-g-0-0-0.telstraclear.net [203.98.50.1]
6 19 ms 20 ms 20 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.950.251]
7 19 ms 20 ms 19 ms 210.80.27.5
8 20 ms 18 ms 20 ms 0.xo-1-0-0.XT4.AKL1.ALTER.NET [210.80.35.17]
9 168 ms 163 ms 164 ms 0.so-5-0-0.IR2.LAX12.Alter.Net [210.80.50.89]
10 164 ms 163 ms 164 ms 0.so-5-0-0.IL2.LAX9.ALTER.NET [152.63.48.69]
11 165 ms 165 ms 165 ms 0.so-7-1-0.XL4.LAX15.ALTER.NET [152.63.1.242]
12 164 ms 165 ms 165 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
13 * * * Request timed out.
14 216 ms 214 ms 214 ms cr2.la2ca.ip.att.net [12.123.30.134]
15 213 ms 214 ms 213 ms cr2.dlstx.ip.att.net [12.122.28.177]
16 229 ms 229 ms 225 ms cr1.dlstx.ip.att.net [12.122.1.209]
17 225 ms 226 ms 225 ms cr2.kc9mo.ip.att.net [12.122.28.86]
18 213 ms 216 ms 213 ms cr2.sl9mo.ip.att.net [12.122.28.90]
19 213 ms 213 ms 211 ms gar1.spfmo.ip.att.net [12.122.112.121]
20 218 ms 217 ms 219 ms 12.248.146.74

The rest of the hops time out and don't report an IP.

freitasm

BDFL - Memuneh
79254 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#383535 23-Sep-2010 11:22

Could you please try using the Clearnet DNS 203.97.78.43 and 203.97.78.44?

freitasm

BDFL - Memuneh
79254 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#383537 23-Sep-2010 11:22

Also, it seems my tracert is different from yours, probably because I am on the 100Mbps trial...

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#383540 23-Sep-2010 11:28

I didn't realise I wasn't already using the ClearNet DNS, those are the ones the installers gave me when they set up my cable modem almost 4 years ago.

I changed to the DNS settings you gave me and applied them in my router, used ipconfig /flushdns, restarted my web browsers, and there's no change.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

scensation

63 posts

Master Geek

#383658 23-Sep-2010 15:55

Timmmay, I am on Chch cable using the same DNS servers as yours and I can access all of the sites.

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#383682 23-Sep-2010 16:24

They started working for me around 2pm, after I called TC a second time. I'm not sure quite how or why, but this happens fairly regularly, probably monthly.

mentalinc

3226 posts

Uber Geek

Trusted

#384213 25-Sep-2010 06:22

Seem to have problems again.
DSL - cant access flickr or isitup or forum.xda-developers.com

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#384287 25-Sep-2010 12:30

I can access those sites and the ones I had trouble with no problem right now.

ajw

1932 posts

Uber Geek

#384301 25-Sep-2010 13:05

TelstraClear cable internet has been slow in Alicetown, Lower Hutt. Some sites I cannot access. I have been waiting for at least half an hour trying to speak to a TelstraClear tech to report this fault but nobody home so far.

mikerussellnz

283 posts

Ultimate Geek

#384332 25-Sep-2010 14:58

I can't access macrumors.com or wikipedia at all. eventually get a timeout.

can ping both sites fine, but can't telnet to port 80.

seems like http traffic is somehow having issues? proxy? tried rebooting router.

on CHCH cable here.

mikerussellnz

283 posts

Ultimate Geek

#384336 25-Sep-2010 15:09

There really seems to be some issue. I was using the ClearNet dns servers but changing back to the paradise ones doesn't seemed to have helped. I can access the sites if I use a proxy outside of TCL.

scensation

63 posts

Master Geek

#384341 25-Sep-2010 15:24

Same here, on Chch cable. I have been having problems with yahoo, wiki and various other internationa sites since last night. Now, even woolworths.co.nz would take a long time to load.

1 | 2