[WXC/VFX] Speed Issues

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semigeek

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#76681 4-Feb-2011 22:12

Anyone else on Xnet finding speeds in the evening painfully slow lately?

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#435541 4-Feb-2011 22:52

Yes, and it is normal. Most ISPs have the same problem, students are back from December holidays but have not started studies yet. School kids do not have homework yet. Nothing new. Right now I'm getting between 1.5Mbps and 2Mbps national speed where as during the day I get towards 8Mbps. Modem sync is 10Mbps as it's been for years. Just wait for school/uni to start, it will be better.

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b0untypure1

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#440500 16-Feb-2011 22:22

Yea, but also in evenings everyone has finished work etc

acsonline

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#440646 17-Feb-2011 12:16

It's interesting how this varies by ISP. I'm on Telecom and my dad's on Xnet.

We live closeby. Even in peak evening hours I can be found downloading "Linux iso"s at 1-1.5MB/s whether it's school holidays or not.
My dad is lucky to get 200KB/s at the same time.

So the dimensioning is pretty different, or the caching is more aggressive on Telecom. Probably both.

Niel

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#440825 17-Feb-2011 18:03

As far as I'm aware, as it was once explained to me, when Telecom wholesale and retail was split all ISPs renting Telecom equipment (connections) in exchanges got a guaranteed speed of around 64kbps per customer. All customers are not on-line at the same time so most of the time it works fine, but at peak times more customers are on-line so the speed per customer drops (I'm sure someone else can explain this better, been a long day...). With Telecom retail they simply get more bandwidth than what Telecom wholesale has to guarantee to for ISP customers.

The difference is when an ISP has it's own equipment in the exchange, then they can do whatever they want. So all ISPs going through Telecom wholesale has the same problem.

200kBps = 1,600kbps which is quite low but not extreme. Not sure if it would get investigated if you raised the issue with XNet (or if it was any other ISP). Not long ago 33kbps was considered fast. Reply would probably just be "exchange congestion". Give it a week or two, students are going back now.

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kyhwana2

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#440903 17-Feb-2011 21:30

Yeah, funny how that backhaul provisioning works. ISPs get "as much as they can afford to buy" and xtra gets whatever they want from telecom.

acsonline

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#440908 17-Feb-2011 21:39

I wouldn't be too sure about that. After regulation Telecom retail have to buy access off Telecom Wholesale.

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Ragnor

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#440981 18-Feb-2011 03:55

acsonline: I wouldn't be too sure about that. After regulation Telecom retail have to buy access off Telecom Wholesale.

Yep they are using the same EUBA, backhaul and handover services as other ISP's offering services over Telecom wholesale gear.

Telecom has "better" customer demographics than Xnet, big scale with lots of mom and pop users who hardly the net and mostly only do web and email vs video, torrents etc.

Also Telecom also do handover at more locations nationally, I believe Xnet only does handover from wholesale to their network in at one location Auckland.

On Xnet you might have:
Your line > cabinet/exhange > backhaul > backhaul > backhaul > handover > isp network

Where on Telecom you're more likely to have
Your line > cabinet/exhange > backhaul > handover > isp network

ShiroHagen

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#441687 20-Feb-2011 17:07

Hi all,

I am suffering the exact same problems (12-13Mbps during daytime, 1-2Mbps in the evening) and so I actually wrote a letter of complaint to Xnet. Here is their reply for those interested:

The issue wont be one on your end. Currently there is an issue across
the xnet network with the handover link to Telecom. The issue is simply
that Telecom will not allocate us enough Backhaul bandwidth per
customer. Currently how this works is that for each customer we gain
Telecom Wholesale allocates 45k of backhaul to service us. This may seem
a little bit low but it was approved by the Commerce Commission, which
makes it hard for us to try improve things - Telecom Wholesale will only
upgrade the backhaul as we add more customers to the service. This can
create a bottleneck at peak time and limit speeds across the network.

Currently Telecom is rolling out plans to alow more backhaul bandwidth
to wholesale ISPs like ourselves so a resolution is expected sometime
around the end of this month and early March but there is no exact date
or accurate estimation at this point.

Currently not sure whether to switch to another provider or just wait it out. I'm on Auckland CBD exchange so any suggestions welcome. Kudos to Xnet at least for being straight up and honest (I would have been real annoyed if I was sent a template reply advising I reboot modem, scan for malware etc etc). It's just a pity that I can't say I'm getting value for money at the moment...

Niel

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#441752 20-Feb-2011 21:27

Wait it out for a few weeks. Every year around this time the issue is highlighted when students are back from holiday but not started studies yet. They gave a short time frame so there must be something happening. It would have been suspicious if they said couple of months, but couple of weeks sounds promising. XNet would not be able to give an exact date as they do not own Telecom (would have been so nice if they did). Thanks for posting this.

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Lorenceo

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#445329 3-Mar-2011 22:39

When will the mythical EUBA link come online?
Speeds have been.. disappointing during peak time for quite a while now. Both national and especially international.

Ragnor

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#445345 3-Mar-2011 23:29

Regarding that response from Xnet, the 45kbit per subscriber dimensioning they are referring to is for handover links not backhaul.

The earthquake work will be taking up all of Telecom's focus right now, you can expect previously planned work that's not as critical as fixing CHCH to be delayed.

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Lorenceo

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#448367 14-Mar-2011 21:36

Still blazing fast during peak time:

kyhwana2

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#448374 14-Mar-2011 21:43

Blazing fast here, too! (15mbit/900kbit sync)

Ragnor

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#448399 14-Mar-2011 23:47

Probably you guys are on Xnet plans using the older BUBA service from Telecom wholesale.

Try ringing up the helpdesk and telling them you are suffering peak time congestion, then ask if you can be moved to the newer EUBA service.

Lorenceo

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#448658 15-Mar-2011 18:51

I have contacted the helpdesk. Months ago. The issue still remains.

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