Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




780 posts

Ultimate Geek
Inactive user


Topic # 82680 4-May-2011 08:47
Send private message

Check this story out, 

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10723201


"Internet provider TelstraClear kept a long-term customer on a plan with rates nearly 10 times higher than those offered to new customers.

For several years, the 2CLight company of Christchurch has been on a TelstraClear internet plan that charges about $20 for every gigabyte used over the monthly usage limit.

The telco's newer customers pay about $2 for every extra gigabyte used.

2CLight chief executive Simon Dyer has written to TelstraClear boss Allan Freeth, demanding a refund of $2470 - the amount he calculated as the difference between the rates in the past year."



Surely the customer is a moron for not monitoring that he was on the most appropriate plan?   

He then goes on to say that slingshot is a much better deal.  Good luck with that.  

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
2757 posts

Uber Geek
+1 received by user: 1164


  Reply # 465134 4-May-2011 09:00
Send private message

Legal responsability definitely not.

Moral responsability...I guess it depends on your outlook, but in my mind also no, so I agree with you.  IMO it is up to the consumer to monitor and adjust their plans, contracts, for anything including ISP or other Telco services.

It's no different to any other consumer contract items.  For example it is up to me to ring around and review my insurance requirements and costs, or power supply contract, or anything else like that

I do however know of a power company that annually reviews your situation and advise if there is something better they can offer.  I see this as an additional service to gain and retain customers at their choice.  I don't know if any Telco's do that however  

Things change.  People need to take some responsability for their own situation.



 




Always be yourself, unless you can be Batman, then always be the Batman



133 posts

Master Geek
+1 received by user: 4


  Reply # 465146 4-May-2011 09:19
Send private message

Do Telstra still offer the Old Plan?

If not they should have swapped him to the newer plans...

They would be very quick to change your plan if the old one was cheaper and the new more expensive

 
 
 
 


6432 posts

Uber Geek
+1 received by user: 1567


  Reply # 465148 4-May-2011 09:24
Send private message

I would say no.

Does any company have a responsibility to tell you are purchasing a product which works out more expensive?

Should I expect cottonsoft to tell me that I could have saved money by purchasing their 12 pack of toilet roll instead of the 4 pack? Do I have the right to a refund for all the money I have wasted over the last year by only buying the 4-pack?

6432 posts

Uber Geek
+1 received by user: 1567


  Reply # 465149 4-May-2011 09:26
Send private message

Tabuti: Do Telstra still offer the Old Plan?

If not they should have swapped him to the newer plans...

They would be very quick to change your plan if the old one was cheaper and the new more expensive


would they?
Do you have any evidence to suggest that?

95 posts

Master Geek


  Reply # 465153 4-May-2011 09:40
Send private message

Totally the users responsibility to once and a while look at their bill and see what they're actually paying for.


2584 posts

Uber Geek
+1 received by user: 5

Mod Emeritus
Trusted
Subscriber

  Reply # 465155 4-May-2011 09:41
Send private message

Tabuti: Do Telstra still offer the Old Plan?

If not they should have swapped him to the newer plans...

They would be very quick to change your plan if the old one was cheaper and the new more expensive


IMHO no... I right now have a Fatso account which I am paying well under the current rate. It was a old plan they had. As long as I do not change it they will leave me on that rate and for that I am very thankful.
My experience which included a similar situation (to the fatso account) with Telstra a number of years back is that if they release a new plan they will not switch you to it unless you ask them too. In the case of the Telstra plan I was on it for a long time, it was not until years later when they released a plan that was a better deal that I switched.
I agree with the OP. The guy needs to take it as a learning experience and keep a closer watch on what he is being charge compared to the current rates.







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

1510 posts

Uber Geek
+1 received by user: 228

Subscriber

  Reply # 465163 4-May-2011 09:48
Send private message

scuwp: Legal responsability definitely not.

Moral responsability...I guess it depends on your outlook, but in my mind also no, so I agree with you.  IMO it is up to the consumer to monitor and adjust their plans, contracts, for anything including ISP or other Telco services.
 

Things change.  People need to take some responsability for their own situation.


 


I wholeheartedly agree with what you are saying.  Ultimate responsibility lies with the person paying the bill, I dont think I would have gone so publice as a company, makes you look a little amatuerish.  That being said you can bet not resigning clients will cost you big $$$ in the end.  Looks like this customer will be off somewhere else!

9 posts

Wannabe Geek


  Reply # 465197 4-May-2011 10:55
Send private message

I would like to share with you all my experience.

I was on the Total Home - Landline & Broadband rental and added an extra 10GB to broadband (total 30GB per month) and paid $111.76.
At the end of last year, I found out (by chance) that there was a new plan Total Home Broadband & Landline rental plan for $108.06 with **40GB Broadband**. I had to call Telecom to change the plans.

If I didn't visit the Telecom website, I would have just continued paying the bills with lower monthly GB allocation.


I agree that the customers should review things, but companies should at least send a notification (brochure, email, etc) to inform customers about a change in their product! 


If companies are able to send out brochures about discounts & sales on physical products (like the junk mails we get weekly in our posts), I can't see why they can't do the same with these services (telecom, broadband, electricity)

Amanzi
811 posts

Ultimate Geek
+1 received by user: 50

Trusted
Subscriber

  Reply # 465203 4-May-2011 11:05
Send private message

It's is in the interest of all businesses to ensure that their customers are always getting the best possible deal. Customers shouldn't have to keep checking if they are on the right plan or not.

Why would businesses pro-actively give their customers the best deal? Because it builds long term goodwill and ensures that you have a customer for life.

Case in point - had TCL been more proactive about this, they would have a very happy customer who would be keen to spread the word about how awesome TCL are. Instead they are getting bad press and are losing a customer.

As a business you have to weigh it up: would you rather have the short-term gain of overcharging your customers, or have a long term customer happy to recommend you to others?

65 posts

Master Geek


  Reply # 465234 4-May-2011 12:15
Send private message

So this is a guy running a company. If he has time crying to the press, I'm pretty sure he's got time to review the costs periodically. Running a company needs keep costs at minimum where possible, I wouldn't want to associate with a company with the CEO not taking any responsibility and accountability. I wonder where else he could cut costs in his company, I bet broadband isn't the only thing. You have to look after yourself in this world, noone owes you a favour. In regard to total home package and total home broadband package,the former one includes national toll calls while the later gives you more bandwidth. So clearly they satisfy different market's needs I congratulate you on falling within 1 of those 2 market.

371 posts

Ultimate Geek
+1 received by user: 37


  Reply # 465247 4-May-2011 12:36
Send private message

I don't think a company has an obligation to tell you of their new products and whether you'd be better suited on another product/plan/whatever.

However; a good company would do this to foster customer loyalty.  Look after the customer, provide them good service and they have less of a reason to go looking for an alternative.  If they're "really onto it" they'll charge you the lesser cost for a given month and explain why on your bill.

8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 465263 4-May-2011 12:58
Send private message

2CLight come across as morons, what company doesn't review costs at the least once per year (end of financial year/budget time)?

1400 posts

Uber Geek
+1 received by user: 303

Trusted

  Reply # 465270 4-May-2011 13:14
Send private message

It's standard business practice for banks to introduce deals for new savers, but neglect to tell existing accounts about the better deal avilable.

133 posts

Master Geek
+1 received by user: 4


  Reply # 465288 4-May-2011 13:37
Send private message

NonprayingMantis:
Tabuti: Do Telstra still offer the Old Plan?

If not they should have swapped him to the newer plans...

They would be very quick to change your plan if the old one was cheaper and the new more expensive


would they?
Do you have any evidence to suggest that?


I'm sorry I should have put - In my Opinion...


133 posts

Master Geek
+1 received by user: 4


  Reply # 465289 4-May-2011 13:40
Send private message

jonb: It's standard business practice for banks to introduce deals for new savers, but neglect to tell existing accounts about the better deal avilable.


If you mean a new product? well thats what the mail outs are for, but if a customer has opted out of them then you are not allowed to send them.

They also cannot just swap an account over without permission. 

But if they were to discountinue a certain account or product the customers would be told & given the new 'Options'

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.