Ive recently upgraded my usage plan and according to telstra clear i was on an old slow package for my broadband. I thought i was on high speed all the time with the PDQ service i have been on for the last few years. So now im on a 25gb plan as of a few days ago but my speed is still rubbish.
Download speed is 0.27mb/s and upload is 0.12 mb/s.
I read another post on here recently where someone stated that those exact speeds were restricted speeds on the launch plans they put in place?
If this is the case why havent they changed this when I was always under the impression it was fastest available speed. I dont believe there is any faults with my connection seeing that i have exactly the same speed as others that have also complained of slow broadband from this provider.
I get so frustrated with the websites they provide for customers with no information to let the consumer know what they should be expecting with the services they are paying for.
What speeds should i be able to get with a good working broadband service from Telstra clear?
I have attached details from my router that people more expert than me can interogate!!





System Up Time
04:15:59:08


DSL Speed (DS/US)
21042/945 Kbps


LAN IP Address
192.168.1.1


Default Gateway
218.101.61.30


Primary DNS server
203.97.78.43


Secondary DNS server
203.97.78.44






Statistics
Downstream
Upstream


Line Rate
21042 Kbps
945 Kbps


Attainable Line Rate
25504 Kbps
945 Kbps


Noise Margin
11.9 dB
15.6 dB


Line Attenuation
5.5 dB
2.7 dB


Output Power
15.7 dBm
12.4 dBm




Cheers :)