Yet another example of Vodafone web page confusion: Free Herald, twitter, Google Maps and Bump

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BlueToothKiwi

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#87988 12-Aug-2011 11:53

Just been reading the Vodafone $1 a day for 10MB in court thread a few minutes ago.... [As well as about the 'Free Vodafone Live' promotion]

While I feel for Vodafone - I must admit sometimes it can be confusing.... and I do feel for the consumer.

For example - I was looking for a micro SIM for my iPAD this morning. After I found the link to the order page for a micro sim, I ended up in this page with about 2 mouse clicks:

https://www.vodafone.co.nz/mobile/ios.jsp

The only thing I got from the page was accessing the Herald, Google map and Twitter are 'Free' using Vodafone....

I thought Wow - Vodafone is giving away data for these applications for free ... before realizing they are referring to the iPAD applications on iTunes.

As a phone company selling to consumers, there are no room for confusion - words such as Free need to be used with a lot of care....

Just my 2cents...

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#505438 12-Aug-2011 12:17

Have a read of this thread:

Vodafone free facebook not free

Even Vodafone themselves are as confused as hell about it.

Won't be surprised if I see another case like this in a next few months with Vodafone sitting in court.

BlueToothKiwi

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#505476 12-Aug-2011 13:01

Yeah I saw that BraiiGuy..

Anyway - I think Vodafone should do a deal (like they have done with Sky)... and give users a dataplan with five common sites everyone wants ...

For me - I want on my iPAD to access the following sites with 'free' Data - and I will be happy to pay a fixed price for (say $10/ month):

- Google Maps
- NZ Herald
- Telecom Xtra mail server (and or Gmail server)
- Facebook
- Twitter

Everything else (including Geekzone, Trademe, YouTube) I can wait for a Wi-fi hotspot for...

Until Vodafone come up with something like that - I am going to walk around with my iPad with no SIM card! [I probably have a long wait]

johnr

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#505478 12-Aug-2011 13:06

BlueToothKiwi: Just been reading the Vodafone $1 a day for 10MB in court thread a few minutes ago.... [As well as about the 'Free Vodafone Live' promotion]

While I feel for Vodafone - I must admit sometimes it can be confusing.... and I do feel for the consumer.

For example - I was looking for a micro SIM for my iPAD this morning. After I found the link to the order page for a micro sim, I ended up in this page with about 2 mouse clicks:

https://www.vodafone.co.nz/mobile/ios.jsp

The only thing I got from the page was accessing the Herald, Google map and Twitter are 'Free' using Vodafone....

I thought Wow - Vodafone is giving away data for these applications for free ... before realizing they are referring to the iPAD applications on iTunes.

As a phone company selling to consumers, there are no room for confusion - words such as Free need to be used with a lot of care....

Just my 2cents...

Why did you leave this out of your Screen shot?

Our pick of iOS apps

John

johnr

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#505480 12-Aug-2011 13:09

BlueToothKiwi: Yeah I saw that BraiiGuy..

Anyway - I think Vodafone should do a deal (like they have done with Sky)... and give users a dataplan with five common sites everyone wants ...

For me - I want on my iPAD to access the following sites with 'free' Data - and I will be happy to pay a fixed price for (say $10/ month):

- Google Maps
- NZ Herald
- Telecom Xtra mail server (and or Gmail server)
- Facebook
- Twitter

Everything else (including Geekzone, Trademe, YouTube) I can wait for a Wi-fi hotspot for...

Until Vodafone come up with something like that - I am going to walk around with my iPad with no SIM card! [I probably have a long wait]

That is you!

Then other people want free access to the list of there favourite sites and the list goes on!

Google Maps are you kidding? That can use alot of data

John

BlueToothKiwi

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#505486 12-Aug-2011 13:14

Google Maps are you kidding? That can use alot of data

So does Sky TV....

Anyway - it is just an idea.....

johnr

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#505489 12-Aug-2011 13:16

My question above is still not answered

Why you left some very important INFO out of your screen shot?

wreck90

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#505494 12-Aug-2011 13:38

johnr:
BlueToothKiwi: Just been reading the Vodafone $1 a day for 10MB in court thread a few minutes ago.... [As well as about the 'Free Vodafone Live' promotion]

While I feel for Vodafone - I must admit sometimes it can be confusing.... and I do feel for the consumer.

For example - I was looking for a micro SIM for my iPAD this morning. After I found the link to the order page for a micro sim, I ended up in this page with about 2 mouse clicks:

https://www.vodafone.co.nz/mobile/ios.jsp

The only thing I got from the page was accessing the Herald, Google map and Twitter are 'Free' using Vodafone....

I thought Wow - Vodafone is giving away data for these applications for free ... before realizing they are referring to the iPAD applications on iTunes.

As a phone company selling to consumers, there are no room for confusion - words such as Free need to be used with a lot of care....

Just my 2cents...

Why did you leave this out of your Screen shot?

Our pick of iOS apps

John

I'm not sure it matters---it still says "FREE" and to me it looks like these are free on the vodafone network.

It is just confusing.

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johnr

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#505497 12-Aug-2011 13:41

Well of course if they leave some INFO out of the screen shot its confusing

BlueToothKiwi

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#505501 12-Aug-2011 13:48

Why did you leave this out of your Screen shot?

I posted the URL for anyone interested in the original post

With respect, JohnR - You have missed the point of my original post....

nakedmolerat

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#505506 12-Aug-2011 13:51

BlueToothKiwi:
?

Google Maps are you kidding? That can use alot of data

So does Sky TV.... ?

Anyway - it is just an idea.....

Are you going to answer johnr why you purposely left the title in that screenshot?

nakedmolerat

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#505507 12-Aug-2011 13:54

BlueToothKiwi:
?
Why did you leave this out of your Screen shot?

I posted the URL for anyone interested in the original post?

With respect, JohnR - You have missed the point of my original post.... ?

Your original post is useless since it is based on that *screenshot*

Klipspringer

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#505522 12-Aug-2011 14:03

nakedmolerat:
BlueToothKiwi:
?
Why did you leave this out of your Screen shot?

I posted the URL for anyone interested in the original post?

With respect, JohnR - You have missed the point of my original post.... ?

Your original post is useless since it is based on that *screenshot*

I fail to understand why the title of that screenshot has anything to do with this thread topic? We all know this topic is about iOS???? Bluetoothkiwi is talking about his ipad? Why is the title important?

What does add to my confusion though is the fact that facebook iOS app is not listed? Its free too is it not? Hmmmm Now all of a sudden it does not appear? Maybe its got something to do with that other thread which highlights that facebook is not actually free as advertsed?

uglyb0b

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#505541 12-Aug-2011 14:18

The point of it is that the OP is saying it's confusing because there is a picture of the google logo and twitter with the word "free". He is implying that Vodafone is saying use of these apps/traffic to these sites is free.

He neglected to include the title that made it very clear that it was a reference to free apps - not service. As in, these apps are free to download from itunes.

I don't find it confusing at all - I don't really understand why anyone would. Google maps is a free application, does that mean it's free to use? Of course not - it incurs data rates like any other internet based application.

Byrned

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#505553 12-Aug-2011 14:28

Well, it just goes to show that the "lowest common denominator" needs to be allowed for. For instance, I find it very clear that when I get off a plane in Aus, and I get 3 sms messages telling me what the costs are to use data and other services, I understand what the costs are, apparently Campbel Live viewers don't think it is as clear.

BlueToothKiwi

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#505558 12-Aug-2011 14:36

uglyb0b: He is implying that Vodafone is saying use of these apps/traffic to these sites is free.

No - I said the only thing that grabbed my attention and what I got out of looking at that page was the word 'Free' next to those applications.

Had I seen those same application in iTunes shop - I would expect the free refers to the price of the application.

But if I see the word in a telco web site - I expected the Free refers to access charge and data use for using that app.

With regards to JohnR's comment (and I highly respect him and had talked to him (and helped me) - And Yes I appreciate there is a whole page above the small section of the screen shot - and the reader to free to click through on the link to the original page on Vodafone site... But like I said - I am showing you the only thing that grabbed my attention in the page.

Now if I Was Vodafone - I can either say "That is lame - it is so obvious"... Or listen to their customer and do something about it.

Incidentally - I posted about the "$1/day data' when it first introduced and suggested it was a bit confusing in the Vodafone forum.

Tim

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