Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


8 posts

Wannabe Geek


Topic # 88737 22-Aug-2011 20:10
Send private message

I am a Naked Broadband customer in Hamilton. I am moving to a new place in september. Upon completing the deal, I called Vodafone in July to ensure that my broadband services would not be disrupted and that the move would ensure that I had full broadband waiting for me once I move.

I specified that the date of the move would be the 2nd of september.

This meant that a disconnection would occur at my current address on the 2nd of September and a new connection would be established at my new residence on the same day. I checked with the CSR and was told, 'No problem'.

The first inkling of problems was when I got billed for an early termination for the month of July. This was despite my new connection charge being waived as I would stay on for another 12 months (a decision I am seriously considering as you will find out); The early termination charge is still present and has not been removed despite me being told otherwise.

Without warning, on the 18th of August, my Broadband connection was disconnected.

I called up Vodafone 0800 438 448 and spoke to a CSR Ben. I was told there was a mistake and I would be reconnected on the 19th of August. I understand that people make mistakes so let this one go.

On the 19th, I get a call from Chorus telling me that they would be late reconnecting my broadband connection. I said ok, no problem and checked the address. To my disgust, they were going to reconnect me at my new address AND not my current address. I told the lady to reconnect me at my present address but she said a new job sheet needed to be done.

After work, I called Vodafone again and spoke to Felipe. I said the situation was unacceptable as I needed broadband over the weekend. A voucher was issued for a Vodem with a 2GB data for the weekend for me to do my work and that my broadband would be reconnected today the 22nd of August.

Today, I called Vodafone as there is still NO broadband connection. I spoke to another CSR Deevay and as I was clearly unhappy, I asked to be put through to a supervisor. The CSR informed me that the team leader Peter was on to it and would call me back within the next 2 hours to sort this mess out. That was at 14:08. It is now 20:13 and there has been no call from Vodafone.

So please vodafone, give me ONE good reason to remain a customer.

Create new topic
8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 510627 23-Aug-2011 14:11
Send private message

After that I would change ISP too.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 510642 23-Aug-2011 14:39
Send private message

We already have this under control

John

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.