[TelstraClear] Browsing Speed quite slow?

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originalGeorge

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Topic # 89577 5-Sep-2011 16:49

Is anyone else' browsing speed kind of slow? I joined Telstra after being with Telecom for my whole life. I never had a problem with them, just heard Telstra was so much faster. Now the downloading is alot faster, (around 200 kb/s faster), but the general overall browsing seems really slow. Sites time out all the time, and it doesn't seem all what it says it is.

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Reply # 517010 5-Sep-2011 17:30

If you're using the same router then it might pay to check that you don't have Telecom's DNS servers hard-coded in there somewhere.

actsclan

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Reply # 517018 5-Sep-2011 17:46

We have been with TelstraClear for 3 years now, and the last 10 months we have thought about discontinuing many times because it is sooooo slow even to the extent that we rang them in December to stop services but the package deal offered was too good to be true so we reluctantly signed for another 12 months and come this December, we will NOT be renewing.
We live in Dunedin so like the look and price of a local company and will be trying that next year

timmmay

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Reply # 517044 5-Sep-2011 18:23

Are you on cable or ADSL? Where in the country are you? What DNS servers are you using? What does speedtest.net say for upload and download speed, ping, and jitter?

I find TC cable very very fast, both in download speeds and general "snappyness".

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freitasm

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Reply # 517046 5-Sep-2011 18:25

No problems here, in Wellington on cable.

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actsclan

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Reply # 517052 5-Sep-2011 18:34

we are on adsl

actsclan

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Reply # 517053 5-Sep-2011 18:34

Dunedin, NZ

timmmay

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Reply # 517062 5-Sep-2011 18:44

If you want any help you're going to have to provide a lot more information, like the stuff I asked for to start with.

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originalGeorge

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Reply # 520045 12-Sep-2011 16:01

timmmay: Are you on cable or ADSL? Where in the country are you? What DNS servers are you using? What does speedtest.net say for upload and download speed, ping, and jitter?

I find TC cable very very fast, both in download speeds and general "snappyness".

I am on cable. I live in New Zealand in Wellington, Upper Hutt. Not sure what DNS servers I am using.

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sbiddle

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Reply # 520057 12-Sep-2011 16:25

You will nedd to run a speedtest to Auckland. The Wellington site doesn't peer so your traffic goes to the USA and back.

The DNS servers are an important setting.

muppet

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Reply # 520059 12-Sep-2011 16:32

Ping this address please and cut and paste the output

ping whoami.akamai.net

Like this:

C:\Windows\System32>ping whoami.akamai.net

Pinging whoami.akamai.net [203.116.195.52] with 32 bytes of data:

Reply from 203.116.195.52: bytes=32 time=1ms TTL=254
Reply from 203.116.195.52: bytes=32 time=1ms TTL=254
Reply from 203.116.195.52: bytes=32 time=1ms TTL=254
Reply from 203.116.195.52: bytes=32 time=1ms TTL=254

Ping statistics for 203.116.195.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

The address you get replies from is the DNS server you're using.

Thanks,
muppet

originalGeorge

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Reply # 520060 12-Sep-2011 16:33

sbiddle: You will nedd to run a speedtest to Auckland. The Wellington site doesn't peer so your traffic goes to the USA and back.

The DNS servers are an important setting.

I just input the DNS server's that the Telstra installer told me to put in.

Okay thats the auckland test..

But I see this message here about every 7/10 clicks of a page I do.

originalGeorge

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Reply # 520066 12-Sep-2011 16:37

@ Muppet: How do I ping that where do I put it?

blakamin

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Reply # 520073 12-Sep-2011 16:52

What OS are you using?
win7 - hit your windows key, and then type "cmd" into the search box

originalGeorge

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Reply # 520549 13-Sep-2011 16:50

Windos XP home edition :)

EDIT:

My nets working quite well atm and I just pinged that thing, this is the result.

dets00b

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Reply # 525179 23-Sep-2011 20:19

It looks like your using the old paradise dns servers, you should be using 203.97.78.43 as preferred and 203.97.78.44 as secondary.

try that, and if your pages are still intermittently giving an error while browsing, try do a continuous ping e.g ping whoami.akamai.net -t and run this for 5minutes to see if any responses are timing out i.e packet loss.

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