Recently, we believe that the metering of our internet usage became inaccurate. Or, if not inaccurate, then someone appears to be ripping off our quota!
About 2-3 weeks ago, we broke through our 20 GB limit. This had never happened before, so we checked on the usage statistics. There were some very big spikes, so we decided to install usage meters on the computers at home, to see which one was hogging the line.
While my daughter's usage is trending upward, we could not explain the very large peaks in our recent download history (one of which was 4 GB in one hour).
So, I have changed the wireless security settings on our router and we began turning off the cable modem and router at night.
Strangely, we still see downloads in the middle of the night when everything is off. There does not appear to be a pattern to these yet, but they are continuing to happen.
We have asked Telstra for help (We have tried telephoning their service line and also sent in several emails requesting support):
- can they give us the mac addresses of the downloading machine - apparently not (privacy!),
- can they explain how it is possible to download half a gigabyte when the cable moden is switched off - apparently not (they avoided the question by telling us they did not support our wireless router - which was also off!)
Does anyone know if
- it is possible to manipulate another subscriber's download statistics?
- the time-stamp used for the on-line Telstra download reports is accurate (ie could it be one or more hours wrong)?
- it is true that privacy law prevents Telstra from telling us (the bill payer) who is using our service by releasing MAC addresses?
- there is someone in Telstra who is willing to answer such questions?
Any thoughts, advice?