Hoping people can provide me with opinions on what the problem is, any tips on resolving it and if it's a regular occurrence on Telstra Clears ADSL network!
So lets start:
I've had an ongoing issue with Telstra Clear since switching to them in October last year with slow broadband speeds.
I was formally with Snap Internet and always had speeds over 10mbps download (often as high as 17mbps) i don't recall ever having a speed test under 10mbps while with Snap even during peak times etc.
However that all changed when i switched to Telstra Clear, as soon as the switch occurred the download speed immediately dropped to between 0.5mbps and 4mbps depending on the time of day, on a really good day for a short time i might get 8mbps out of it for a short peroid of time however that is incredibly rare. Upload speeds are fine and average around 0.80mbps and are similar around the clock.
So i'm just talking about a pretty large change in download speeds. More often than not it's not fast enough to stream Youtube or video content "live".
I have reported this multiple times to Telstra Clear, they blame the wholesaler and make up many excuses always ending in "it will be fixed as soon as possible by the wholesaler" Most recently they advised it was an issue effecting ADSL customers in the entire Wellington region and Wairarapa, i find that hard to believe. Theres never been any improvement yet.
I believe it's Telstra Clear restricting my speed as it never happened previously. The only difference is Telstra Clear supplied me with a new modem, but i've tried the old modem and still get the same result. I'm in an ADSL2 area, within a very short distance to an upgraded cabniet, i have my modem selected to ADSL2+ mode.
Primary DNS: 18.104.22.168 & Secondary DNS: 22.214.171.124
I'm in the Solway, Masterton urban area. ADSL not cable obviously.
Modem stats are below:
Line ModeADSL2+ Line StateShow Time Line Power StateL0 Line Up Time00:00:26:31 Line CodingTrellis On Line Up Count1 StatisticsDownstreamUpstreamLine Rate17272 Kbps931 KbpsAttainable Line Rate20860 Kbps931 KbpsNoise Margin15.1 dB15.8 dBLine Attenuation2.5 dB2.2 dBOutput Power17.3 dBm12.6 dBm