Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
60022 posts

Uber Geek
+1 received by user: 11117

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 9221 30-Aug-2006 23:10
Send private message

Got back home from a group meeting (NZ Wireless Data Forum), where I also had the pleasure of talking to a friend of mine (who just happens to work for TCL), just to find our cable modem service down.

It went up and down on 3 minutes cycles. In one of these I found out in the #geekzone IRC channel that this was happening with some other people.

Called TelstraClear, waited 80 minutes for someone to answer the call and say "There's a problem with IP addresses" and nothing else.

I am connected through Telecom New Zealand's CDMA EVDO, and I would like very much to have an updated web site with more information on an outage that is already going for about 4 hours now.

What is wrong with this screenshot, apart for not providing information on a major outage affecting customers in Wellington and Lower Hutt and having not been updated for hours?

If you are not a business customer, then you are pretty much flying blindly here. This is the second large outage in two weeks.









Create new topic
652 posts

Ultimate Geek
+1 received by user: 27

Trusted
Subscriber

  Reply # 45040 30-Aug-2006 23:41
Send private message

ahhh... i thought it must have just been me. I've tried all sorts of things to no avail. And now, like you MF, i am using Telecom's CDMA EVDO to connect (as i have been on and off all night to check the TCL network status page)!

This is getting beyond a joke. After hardly a single outage in about 18 months, all of a sudden it seems that there is one almost every week...

253 posts

Ultimate Geek
+1 received by user: 4


Reply # 45042 31-Aug-2006 00:20
Send private message

Tell me about it. These outages are extremely frustrating. I joined TCL 3 months ago and the internet has gone down 8 times for at least an hour.

Their usual response seems to be to restart the modem and computer.

I'm stuck on dial up (38.6k) at the moment on a TCL phone line.


It's so slow Frown



OT: Can't wait for Saints Row




EDIT: It's back as of 12:45 AM

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


BDFL - Memuneh
60022 posts

Uber Geek
+1 received by user: 11117

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 45050 31-Aug-2006 08:46
Send private message

I know Lower Hutt and north Wellington was affected, but I now know this was more widespread, since sbiddle is commenting on his blog as well.

Rest assured I've forward those comments to TCL. They are working on fixing things and bringing more features, but... Customer Service is essential. Don't let us in the dark, and try not to break what's working.





3800 posts

Uber Geek
+1 received by user: 459

Trusted

  Reply # 45054 31-Aug-2006 09:10
Send private message

I was affected as well, only realised it was their problem and not mine after I rang them and heard the wait time on the phone was over an hour.

I too managed to get to the service page - going through my works RAS service - OMG!! Dialup is so slow!!! I forgot how slow. And I saw the same screen shot - no known problems!!!

Maybe another suggestion for TCL - I suppose it will only work for TV customers, put a message on the tv somwhere!!




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 45055 31-Aug-2006 10:11
Send private message

Still down for people?






BDFL - Memuneh
60022 posts

Uber Geek
+1 received by user: 11117

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 45056 31-Aug-2006 10:16
Send private message

Mine was back at about 5am - could be before that, but I got up to check the baby and power cycled the modem - and all worked after that.





207 posts

Master Geek
+1 received by user: 19

Subscriber

  Reply # 45136 1-Sep-2006 13:42
Send private message

Just wondering if anyone is still experiencing outages on TCL Cable in Wgtn/Kapiti area? Has been up and down all day for me here - getting frustrating!! And of course according to TCL help there is nothing wrong!

26207 posts

Uber Geek
+1 received by user: 5801

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 45142 1-Sep-2006 14:27
Send private message

nutbugs: Just wondering if anyone is still experiencing outages on TCL Cable in Wgtn/Kapiti area? Has been up and down all day for me here - getting frustrating!! And of course according to TCL help there is nothing wrong!


I suffered a couple of short outages last night that were a few mins long both times. Got cut off two phone calls and could not ping the gateway either time.




BDFL - Memuneh
60022 posts

Uber Geek
+1 received by user: 11117

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 45154 1-Sep-2006 17:30
Send private message
167 posts

Master Geek


  Reply # 45160 1-Sep-2006 18:04
Send private message

What dial-up do you guys use when there's an outage?
It was really annoying when I couldn't go on the internet because I had research due the next day that I couldn't do.



BDFL - Memuneh
60022 posts

Uber Geek
+1 received by user: 11117

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 45163 1-Sep-2006 18:13
Send private message

I used my Apache over Bluetooth. CDMA EVDO is a good temporary replacement for landline broadband.

I could have used my Jasjar, but... (A) It's slower and (B) I was using it to call the Help Desk thanks to the Bluetooth headset. I wasn't prepared to keep holding a cordless handset to my head for 80 minutes.







Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 45164 1-Sep-2006 18:15
Send private message

freitasm:I could have used my Jasjar, but... (A) It's slower and (B) I was using it to call the Help Desk thanks to the Bluetooth headset. I wasn't prepared to keep holding a cordless handset to my head for 80 minutes.


Put the phone on speaker?

SealedMoney mouth






BDFL - Memuneh
60022 posts

Uber Geek
+1 received by user: 11117

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 45166 1-Sep-2006 18:25
Send private message

I don't have a speakerphone. I have a bluetooth headset that is great - although I used to have a Bluetooth speakerphone before, but it's gone now.

And I don't want the whole house to be annoyed with the music TCL plays on their waiting line...






26207 posts

Uber Geek
+1 received by user: 5801

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 45168 1-Sep-2006 18:29
Send private message

Zach: What dial-up do you guys use when there's an outage?
It was really annoying when I couldn't go on the internet because I had research due the next day that I couldn't do.


If you're a TCL cable customer you automatically have a Clear.Net or Paradise.Net dialup account using your existing username and password. I'm unsure what the current pricing is but it used to be something like $2.50 per hour on Paradise.

This is fine is the problem is a network issue but if it's an ISP issue then you're no better off!




BDFL - Memuneh
60022 posts

Uber Geek
+1 received by user: 11117

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 45169 1-Sep-2006 18:38
Send private message

No good if you are like me and don't have a single modem on your network. Actually I have one modem on my Tablet PC, but didn't even install the drivers.

I either access things over my network (ethernet, Wi-Fi), someone else's network (Wi-Fi) or over cellular data. Another thing I don't have here (actually I have one) is a FDD. But it's only on one machine because I needed to load SATA drivers before installing the OS.

But I digress and will go back on topic.








Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.