15 of September a technician came at 4.00pm, he looked around to find out a grey box, after a few mins he did, but it did not help, so he told me he needs to find a 'pool'. During an hour his working around, from 'pool' to house and from house to 'pool' he told me finally that he cannot installed a digital TV and the internet as a signal is too low.  

For my question how a previous owner had a triple package, he sad he does not know. Ok, I asked what next, he told me that next Monday (18 of September) all will be fixed. In Monday happened nothing. I called Tuesday morning and was asked what kind of problem do I have (surprise for me surprise for them), my understanding was that nobody knows nothing. So I explained a situation and TCL sad ok we will fix.

Wednesday night I called again and sad that nothing is changed and got an answer that ‘Yes, that’s right, we booked you for 4 of October’. I got shock. Then I tried to explain that is not quite right and was transfer to another department. Of course another department know nothing about the problem so I explained again. They told me they are going to investigate.

Still do the investigation.