Sounds like their customer service team are pretty clueless on what the OP is trying to do. One for Jason maybe?

Linux:

halper86: Just went online chat for the 3rd time, struck it lucky and the agent knew what i was talking about. He said that i would have to talk to the sales team as it would be up to their discretion but i am happy with that. Thank you for your help @linux

@halper86 It's not up to the sales team at all, If a customer requests a MSISDN swap (Not SIM swap) then it's done with 3 - 5 clicks and you as the customer requested it

quickymart:

Sounds like their customer service team are pretty clueless on what the OP is trying to do. One for Jason maybe?

@halper86:Call 777 and make it clear you don't need a SIM swap just a number SWAP (MSISDN)

Before you call pick a number that starts with one of the below and they should be able to find a number quite easily

0213xxxxx

0214xxxxx

0215xxxxx

0216xxxxx

0217xxxxx

0218xxxxx

0219xxxxx

Linux:

@halper86:Call 777 and make it clear you don't need a SIM swap just a number SWAP (MSISDN)

Before you call pick a number that starts with one of the below and they should be able to find a number quite easily

0213xxxxx

0214xxxxx

0215xxxxx

0216xxxxx

0217xxxxx

0218xxxxx

0219xxxxx

 

Linux:

 

If a customer requests a MSISDN swap (Not SIM swap) then it's done with 3 - 5 clicks and you as the customer requested it

 

damn john, you should go be a call center lead ;)

7 working days!! What are they doing?

It's a couple clicks submit Order and wait 1 minute turn phone off and back on

MSISDN swap order from Siebel -> ASAP -> CSDB update (MSISDN swap done)

Linux:

7 working days!! What are they doing?

It's a couple clicks submit Order and wait 1 minute turn phone off and back on

Done

Linux:

 

MSISDN swap order from Siebel -> ASAP -> CSDB update (MSISDN swap done)

 

That's assuming their software stack hasn't gotten more complex or changed since you left ;)

hio77:

Linux:

MSISDN swap order from Siebel -> ASAP -> CSDB update (MSISDN swap done)

That's assuming their software stack hasn't gotten more complex or changed since you left ;)

hio77:

 

Linux:

 

MSISDN swap order from Siebel -> ASAP -> CSDB update (MSISDN swap done)

 

 

That's assuming their software stack hasn't gotten more complex or changed since you left ;)

 

@hio77 HLR is now cut over to CSDB but really nothing much else has changed