VXT - NZ company doing voicemail to txt

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timmmay

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#259971 4-Nov-2019 09:02

I saw an interesting article on stuff about a company called Vxt that uses voice recognition to transcript voicemails to txt messages. You forward your missed calls to them instead of your provider voicemail. It costs you some of your minutes to forward voice calls, but most people have way more minutes than they need anyway.

This seems like a great idea! Checking voicemail is time consuming and annoying. They've said they have trained the recognition to work better with NZ accents.

They have a free tier that gives you up to 15 transcriptions per month, though it says "voicemail powered by VXT" or something after your greeting.

Vodafone users beware as you may need to the setup a slightly different way.

Anyone tried it? I might have a go when I get to it.

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#2347939 4-Nov-2019 09:12

huh, Visual Voicemail. what a revolutionary idea.

I haven't seen services out there doing that before...

Good effort from them, i wish them luck with "kiwi" accents though. Google cloud translate can be a little rough.

Always good to see kiwi options on the market

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#2347941 4-Nov-2019 09:14

I could have been rich! I was doing this probably 5-6 years ago with Asterisk and the Google API.

From playing with this a couple of years ago again for a project my view was IBM's speech to text was vastly superior to the Google speech to text for NZ accents but neither were close to perfect.

timmmay

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#2347943 4-Nov-2019 09:15

hio77:

huh, Visual Voicemail. what a revolutionary idea. I haven't seen services out there doing that before...

Good effort from them, i wish them luck with "kiwi" accents though. Google cloud translate can be a little rough.

Always good to see kiwi options on the market

It's often good to read the article before commenting.

Visual Voicemail is an apple thing that I heard doesn't work in NZ. Beyond that, I have no idea what it is. If they've just taken an existing idea and re-implemented, less impressive, but still useful.

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#2347945 4-Nov-2019 09:22

Hello 2003 again how old skool

hio77

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#2347949 4-Nov-2019 09:40

timmmay:

It's often good to read the article before commenting.

Visual Voicemail is an apple thing that I heard doesn't work in NZ. Beyond that, I have no idea what it is. If they've just taken an existing idea and re-implemented, less impressive, but still useful.

I did read the article, i read it this morning before i got up.. well before i saw this thread.

Apple have taken the term visual voicemail and stamped it over their products, but in the industry that's what such product is called..

But there are a ton out there.

Just to pull out off the top of the rack, https://play.google.com/store/apps/details?id=com.norwood.droidvoicemail&hl=en

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timmmay

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#2347951 4-Nov-2019 09:42

Well, I'm a bit behind here, but fairly negative comments here from what seems like a useful NZ based service. Is there a more established way to do this in NZ that has a free tier?

World voice mail, the one you linked to @hio77 isn't compatible with any of my devices apparently.

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#2347953 4-Nov-2019 09:45

timmmay:

Well, I'm a bit behind here, but fairly negative comments here from what seems like a useful NZ based service.

i think you will find it's more negative around articles popping up that aren't reached well tbh.

It's much like the kid who's setting up the wisp, Very much a respectable thing but the media instead of hyping it's merits being a kiwi service etc, they have put a spin that just screams for it..

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chevrolux

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#2348064 4-Nov-2019 12:34

Would be interested to see how good this is.

We currently use Google's API for voicemail transcription as that's what 3CX supports natively. I would say its may e 80% on accuracy. Cant do Maori words at all, and really struggles with how us Kiwi's run our words together.

Microsofts wasnt much better, but that might be better now that Teams has gotten massive.

Didn't know IBM had one.

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#2348066 4-Nov-2019 12:36

And to add, this is something that our business users have had for a long time. But there is no way a normal user is going to pay for visual voicemail.

Yoban

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#2348213 4-Nov-2019 18:55

A bit spooky - this thread started at 0900h today and an article on same topic is on Seven Sharp tonight in 10mins or so.

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#2348264 4-Nov-2019 19:46

Yoban:

A bit spooky - this thread started at 0900h today and an article on same topic is on Seven Sharp tonight in 10mins or so.

Why is that spooky? It was on all the news 'hours' on radio since this morning...

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#2348265 4-Nov-2019 19:53

Goosey:

Yoban:

A bit spooky - this thread started at 0900h today and an article on same topic is on Seven Sharp tonight in 10mins or so.

Why is that spooky? It was on all the news 'hours' on radio since this morning...

Definitely not if it has been all over the media outlets - I haven't had a chance to catch up on today until then.

Thanks for the heads up.

3puttssuck

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#2348324 4-Nov-2019 21:42

timmmay:
I saw an interesting article on stuff about a company called Vxt that uses voice recognition to transcript voicemails to txt messages. You forward your missed calls to them instead of your provider voicemail. It costs you some of your minutes to forward voice calls, but most people have way more minutes than they need anyway.

This seems like a great idea! Checking voicemail is time consuming and annoying. They've said they have trained the recognition to work better with NZ accents.

They have a free tier that gives you up to 15 transcriptions per month, though it says "voicemail powered by VXT" or something after your greeting.

Vodafone users beware as you may need to the setup a slightly different way.

Anyone tried it? I might have a go when I get to it.

I downloaded the app to iPhone today. Followed all the setup instructions but it didn’t work, then I found out about the VF issue in their FAQ’s. Followed new instructions for VF users but still won’t work. I will send them an email via their support address tomorrow & see what happens.

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#2348393 5-Nov-2019 09:12

Hi Voicemail have been doing this for quite some time

https://www.hivoicemail.com/

I use it, but find the conversion to txt quite inaccurate, so mostly just use it to play the voicemail messages

Be interesting to see VTXT is better

Camo

timmmay

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#2348394 5-Nov-2019 09:17

3puttssuck: I downloaded the app to iPhone today. Followed all the setup instructions but it didn’t work, then I found out about the VF issue in their FAQ’s. Followed new instructions for VF users but still won’t work. I will send them an email via their support address tomorrow & see what happens.

Let us know if you get it working. I'm on Vodafone too, so happy to let someone else be the guinea pig ;)

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