Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


nathan

5695 posts

Uber Geek
Inactive user


#261809 16-Dec-2019 14:35
Send private message

has anyone ever had the displeasure of dealing with Kogan Mobile NZ?

 

It seems part of their business model must be to frustrate customers, make them give up, and steal their money...

 

 

 

Ordered a $4.90 SIM card to get their 32GB deal in October

 

SIM card never arrived

 

contacted their support team over koganmobile.co.nz (only option)

 

support team doesn't deal with order problems, only problems with activated SIM card

 

support team tells me to logon to my account, and click the support option beside my order

 

logon to my Kogan account, find my order, click support, redirects me back to same web page

 

try again a few times, same result

 

refresh web page, order disappared

 

logoff Koganmobile.co.nz account, log back in, account doesn't exist

 

request password reset, account doesn't exist

 

 

 

I can feel my IQ slipping away from me as I try to deal with their South Asian based support team, who are absolutely not empowered to solve customer problems whatsoever

 

 

 

 


Create new topic

gzt

gzt
17104 posts

Uber Geek

Lifetime subscriber

  #2376623 16-Dec-2019 20:59
Send private message

I have a few friends on it they seem happy so far.

Not getting the card sounds like a scenario Kogan didn't anticipate. Twitter or Facebook perhaps.

Personally I'd spend another $4.90 if that's an option.



halper86
547 posts

Ultimate Geek

ID Verified

  #2387658 8-Jan-2020 21:59
Send private message

Coincidence?

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.