voip 2talk/voicemail entry options not working

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Ultimate Geek
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#245076 11-Aug-2009 09:04

coffeebaron
the link below shows the handytone setting and I would not know where else to change the settings you suggested.
https://cdn.geekzone.co.nz/imagessubs/bloga40f0162310c09922940da2276d5e902.jpg

ChillingSilence

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#245162 11-Aug-2009 12:21

I wouldnt *think* it's a codec issue, as they're fine calling Aus with iLBC, and I've rung a *ton* of different countries as have customers. I would initially suspect the destination number, but as he's mentioned it's worked fine when calling with a Calling Card. I have been wrong in the past however ;)

I'd highly recommend you give 2talk Support a ring, speak with JD (Its free to call 028 89 4357 from your 2talk line on the ATA) and give him the time & date & destination number you tried, make sure they don't have any issues at their end so we can rule it out. You could always PM me the number if you like and I'll try it from the PBX system here?

coffeebaron

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#245194 11-Aug-2009 14:23

Noig: coffeebaron
the link below shows the handytone setting and I would not know where else to change the settings you suggested.
https://cdn.geekzone.co.nz/imagessubs/bloga40f0162310c09922940da2276d5e902.jpg

That shows the codec order preference. Reorder to:
1. PCMA
2. PCMU
3. G729
4. iLBC
5.
6.
7.

5,6,7 any order of what is left.

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coffeebaron

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#245195 11-Aug-2009 14:25

ChillingSilence: I wouldnt *think* it's a codec issue, as they're fine calling Aus with iLBC, and I've rung a *ton* of different countries as have customers. I would initially suspect the destination number, but as he's mentioned it's worked fine when calling with a Calling Card. I have been wrong in the past however ;)

Codec's are one of the common no audio issues (behind firewall, network, router type issues etc). This may not be the issues here, but is one of the quickest and easiest to try.

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ChillingSilence

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Ultimate Geek
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#245242 11-Aug-2009 15:50

True, but if that were the case it wouldnt work when they rang Aus, correct? The codec doesn't "know" the difference between a local call, a call across the country, or any international destination ;)

coffeebaron

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#245304 11-Aug-2009 18:14

ChillingSilence: True, but if that were the case it wouldnt work when they rang Aus, correct? The codec doesn't "know" the difference between a local call, a call across the country, or any international destination ;)

No - different carriers will use various codecs at their interconnects. E.G. there was an issue a while ago with calls from WxC to Vodafone: Vodafone would not accept G729; this created lose of audio on certain call setups.

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ChillingSilence

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Ultimate Geek
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#246460 14-Aug-2009 10:12

Hey mate, just thought I'd post back here and see how you got on with it :)

Noig

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#246503 14-Aug-2009 11:39

Chill
Thanks for the check-up!
I did not have enough time, and the time difference(to CH ands BRD) makes difficult to test. Most likely we'll check over the weekend.
The only details I changed are the codes to the list above. Can't tell any difference yet.
Another detail I was wondering is; can voicemail-center setup messages not be uploaded to 2talk live instead having to record through the handpiece?
Regards
N

ChillingSilence

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Ultimate Geek
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#246614 14-Aug-2009 15:14

You can AFAIK but you need to contact JD, support@2talk.co.nz and I think they charge a couple of bucks for them to upload it for you..

Noig

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#246641 14-Aug-2009 15:53

Chill
Thanks
Interesting is that there is never a name on the contact details of 2talk nor when I have called over the phone. It makes it a bit unpersonalized. And JD, is that Jude Flood?

ChillingSilence

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Ultimate Geek
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#246660 14-Aug-2009 16:11

Nope, JD is a support tech they got about 6 months ago to man the helpdesk / support inbox.

Jude Flood is one of the head honchos there :)

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Noig

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#247036 15-Aug-2009 20:31

Chill
We tried the overseas contact and line was clear and everything worked well.
So unless the quality changes I leave the settings as suggested above.
To date I'm very happy with the new setup!