voip 2talk/voicemail entry options not working

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Noig

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#39143 10-Aug-2009 13:16

Hello members
I have finally installed the voip phone and it is generaly working very well. Glad I did it.
One or two questions remain.
If I want to access my mailbox through*55 and use the options e.g. 1, 2.. or any other, the mailbox system does not seem to react to the number I pressed at all.
Has anyone come accross this?
Also has anyone done overseas call and the line drops constantly?
Thanks

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#244698 10-Aug-2009 13:38

What sort of phone are you using?

If DTMF tones are not being detected the DTMF settings are wrong in the phone. These should normally be set to RFC2833. Setting to inband is an option if you are using an uncompressed codec such as ulaw or alaw but will not work with any other codec.

Calls dropping could be any number of reasons, need a lot more detail to answer the question. Are they to particular numbers or countries? Does this happen after a certain period of time (ie every 10 mins)?Does the same issue actually happen if you make a call to a NZ tumber?

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Noig

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#244703 10-Aug-2009 13:47

hi sbiddle
I'm using the uniden wdss5336+1 with the Grandstream Handytone and the the vocorder is set to iLBC.
The caals overseas stopped approx within the first 10 secs.

sbiddle

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#244752 10-Aug-2009 15:09

That's still not enough information to give you any ideas as to what's causing the call dropping problem.

Noig

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#244761 10-Aug-2009 15:22

sbiddle
we'll have another try with overseas call and get back later.How could I change the settings on the phone?

ChillingSilence

301 posts

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#244786 10-Aug-2009 15:49

You need to change the settings in the WebGUI for the HandyTone to DTMF (rfc2833), untick the Inband stuff (Depending on the firmware you're using, you'll have a radio box which will only allow you to select one, or a Tick-box which will wrongly allow you to choose multiple options).

Noig

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#244927 10-Aug-2009 19:37

Hi Chill
Nice to see you here!
I will try my best on your suggestion.
Thank you!

Noig

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#244933 10-Aug-2009 19:48

Chill
Perfect, that's what it was.
Thanks :)

sbiddle

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#244963 10-Aug-2009 21:14

Noig: sbiddle
we'll have another try with overseas call and get back later.

Does the call drop if you ring inside NZ?

If all calls drop it's probably a NAT issue somewhere in your setup or modem/router.

If only calls to a specific country or number drop then it's probably an interconnection problem and you'd need to talk to 2talk about it.

ChillingSilence

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#244984 10-Aug-2009 21:51

Yeah likewise :) I knew it was you by the Avatar :D

It's always a weird feeling being a regular poster on a forum :p

Anyways, let us know how you go with the international calling, I've had clients doing a fair bit in the last 48 hours without issues so I think sbiddle is onto it with the Router, though if it is just international calling it does sound a lil odd...

Noig

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#245046 11-Aug-2009 07:12

Hi Chill
I have tried overseas and it just seems to ring to the point where the engaged sign starts. I then rang(straight after) with a calling card we have and all went without a problem.
So it looks like the problem is with international calls only.
Another wee problem my partner complains is the noise level(scratching, cracking) with the connection. Is there anything I could do to lower that?
Thanks

ChillingSilence

301 posts

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#245053 11-Aug-2009 07:36

Does that scratching / crackling also happen on local-calls? Generally when people have that I've found its the phone they're using with the ATA.

What country is this number that you're ringing in?

What happens if you try ringing somewhere such as Australia? Can you call the number at the bottom of this page and confirm the call goes through:
http://www.telstra.com.au/contact/corporate.htm
0061 2 9396 1193

Post back with your results :)

Good luck mate

Chill.

Noig

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#245055 11-Aug-2009 07:47

Chill
The aussi number works perfectly. I tried to ring switzerland again and it rings till the other side gives the engaged tone.
I'll try again later in the day and post back.
Chilll, are you a reseller of 2talk, if so, I may can pass on new people if they like to connect?
Ketch you later

sbiddle

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#245068 11-Aug-2009 08:43

Are you sure it's an engaged tone? Remember ringing tones aren't the same everywhere in the world.

Noig

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#245071 11-Aug-2009 08:47

Ok, it is beep, beep, beep. No answer phone at all. I tried another number and it was the same. Rang on the card as mentioned above and got straight through.
I might try a number or two in Germany to see if I have success.(just to late at night there right now)

Guys, the support here is brilliant, just as a side note!

coffeebaron

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#245072 11-Aug-2009 08:52

Could also be a codec issue; try setting codec as G711a (alaw), then G711u, then G729

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