How can I pick up incoming call for other extension?

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CBSYS

133 posts

Master Geek

#109057 11-Sep-2012 17:14

It's like, all incoming call goes to the reception desk which is ext 101.
I'm on ext 106, when reception is not on her desk, i would like to cover her for a while and pick up incoming calls for her. what should do?

I'm using PBX in a flash. cheers.

Regards,
Alvin

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#684499 11-Sep-2012 17:16

Check the documentation for "Group Pickup" or "Pickup Groups" - it's a common feature amongst PABX but they all do it a bit differently.

DonGould

3892 posts

Uber Geek

#684500 11-Sep-2012 17:17

If it's like most of these things, then you need to have both extensions in the same 'call group' and then there should be a call pick up code you just dial to be connected with what ever phone is ringing in the group.

I would just google 'call pick up call group pbx in flash' should get you a useful hit.

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chevrolux

4962 posts

Uber Geek
Inactive user

#684541 11-Sep-2012 18:15

In each extension you need to set 'pickupgroup' to the same value, 1 for example. I put the same value for 'callgroup' aswell just for good luck lol. Then when a call comes in use the call pickup feature code. In FreePBX it is *8 for general call pickup by default.

coffeebaron

6233 posts

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Lifetime subscriber

#684573 11-Sep-2012 19:17

You call also configure a ring group pattern, so if not answered by reception, call steps to you any others.

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philelvey

104 posts

Master Geek

#684714 12-Sep-2012 08:28

Under each Extension settings in PIAF, you will need to assign a Pickup group (do callgroup at the same time). So in the "Pickup Group" and "Call group" fields, enter "1" for each extension. Then you'll be able to use the *8 pickup code.

sbiddle

30853 posts

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Biddle Corp

Lifetime subscriber

#684716 12-Sep-2012 08:36

It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.

chevrolux

4962 posts

Uber Geek
Inactive user

#684840 12-Sep-2012 11:23

sbiddle: It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.

I think most people realise that. I just wasn't sure if the features codes were 'standard' across all the different distro's hence mentioning FreePBX.