Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




129 posts

Master Geek


Topic # 109057 11-Sep-2012 17:14 Send private message

It's like, all incoming call goes to the reception desk which is ext 101.
I'm on ext 106, when reception is not on her desk, i would like to cover her for a while and pick up incoming calls for her. what should do?

I'm using PBX in a flash. cheers.

Regards,
Alvin

Create new topic
Fully Operational
3238 posts

Uber Geek
+1 received by user: 1043

Trusted
Vocus
Subscriber

  Reply # 684499 11-Sep-2012 17:16 Send private message

Check the documentation for "Group Pickup" or "Pickup Groups" - it's a common feature amongst PABX but they all do it a bit differently.

3842 posts

Uber Geek
+1 received by user: 141


  Reply # 684500 11-Sep-2012 17:17 Send private message

If it's like most of these things, then you need to have both extensions in the same 'call group' and then there should be a call pick up code you just dial to be connected with what ever phone is ringing in the group.

I would just google 'call pick up call group pbx in flash' should get you a useful hit.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


 

 



2948 posts

Uber Geek
+1 received by user: 782

Subscriber

  Reply # 684541 11-Sep-2012 18:15 Send private message

In each extension you need to set 'pickupgroup' to the same value, 1 for example. I put the same value for 'callgroup' aswell just for good luck lol. Then when a call comes in use the call pickup feature code. In FreePBX it is *8 for general call pickup by default.

4892 posts

Uber Geek
+1 received by user: 1922

Trusted
Subscriber

  Reply # 684573 11-Sep-2012 19:17 Send private message

You call also configure a ring group pattern, so if not answered by reception, call steps to you any others.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


104 posts

Master Geek


  Reply # 684714 12-Sep-2012 08:28 Send private message

Under each Extension settings in PIAF, you will need to assign a Pickup group (do callgroup at the same time).  So in the "Pickup Group" and "Call group" fields, enter "1" for each extension.  Then you'll be able to use the *8 pickup code.

24886 posts

Uber Geek
+1 received by user: 4786

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 684716 12-Sep-2012 08:36 Send private message

It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.


2948 posts

Uber Geek
+1 received by user: 782

Subscriber

  Reply # 684840 12-Sep-2012 11:23 Send private message

sbiddle: It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.



I think most people realise that. I just wasn't sure if the features codes were 'standard' across all the different distro's hence mentioning FreePBX.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.