Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › VoIP › How can I pick up incoming call for other extension?


128 posts

Master Geek


Topic # 109057 11-Sep-2012 17:14
Send private message

It's like, all incoming call goes to the reception desk which is ext 101.
I'm on ext 106, when reception is not on her desk, i would like to cover her for a while and pick up incoming calls for her. what should do?

I'm using PBX in a flash. cheers.

Regards,
Alvin

Create new topic
Fully Operational
3343 posts

Uber Geek
+1 received by user: 1087

Trusted
Vocus
Subscriber

  Reply # 684499 11-Sep-2012 17:16
Send private message

Check the documentation for "Group Pickup" or "Pickup Groups" - it's a common feature amongst PABX but they all do it a bit differently.

3872 posts

Uber Geek
+1 received by user: 159


  Reply # 684500 11-Sep-2012 17:17
Send private message

If it's like most of these things, then you need to have both extensions in the same 'call group' and then there should be a call pick up code you just dial to be connected with what ever phone is ringing in the group.

I would just google 'call pick up call group pbx in flash' should get you a useful hit.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

 
 
 
 


3122 posts

Uber Geek
+1 received by user: 943

Subscriber

  Reply # 684541 11-Sep-2012 18:15
Send private message

In each extension you need to set 'pickupgroup' to the same value, 1 for example. I put the same value for 'callgroup' aswell just for good luck lol. Then when a call comes in use the call pickup feature code. In FreePBX it is *8 for general call pickup by default.

4998 posts

Uber Geek
+1 received by user: 2030

Trusted
Subscriber

  Reply # 684573 11-Sep-2012 19:17
Send private message

You call also configure a ring group pattern, so if not answered by reception, call steps to you any others.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

104 posts

Master Geek


  Reply # 684714 12-Sep-2012 08:28
Send private message

Under each Extension settings in PIAF, you will need to assign a Pickup group (do callgroup at the same time).  So in the "Pickup Group" and "Call group" fields, enter "1" for each extension.  Then you'll be able to use the *8 pickup code.

25383 posts

Uber Geek
+1 received by user: 5208

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 684716 12-Sep-2012 08:36
Send private message

It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.


3122 posts

Uber Geek
+1 received by user: 943

Subscriber

  Reply # 684840 12-Sep-2012 11:23
Send private message

sbiddle: It's worth noting that FreePBX is a GUI front end for Asterisk, not a PBX by itself.



I think most people realise that. I just wasn't sure if the features codes were 'standard' across all the different distro's hence mentioning FreePBX.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel unveils the 8th Gen Intel Core Processor family for desktop
Posted 25-Sep-2017 19:45

Chow brothers plan to invest NZ$100 million in technology
Posted 24-Sep-2017 16:24

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33

FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53

Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51

Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39

If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54

Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07

OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56

Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48

Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37

Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45

Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40

Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27

NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.