2talk fax service - how is the reliability?

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hairy1

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#150260 16-Jul-2014 16:35

Hi,

I am just thinking about signing a non-profit organisation up for a 2talk fax line as they are paying a ridiculous amount for fax to email at the moment. Does anyone here receive faxes on a 2talk line on a regular basis?

Any issues? I use 2talk voice and have no issues. I don't know how the port of the number from a fax to email service to another fax to email service will go.... fingers crossed!

Cheers, Matt.

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radicall

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#1090139 16-Jul-2014 16:45

I have a few customers on the service, no complaints.

Yes the port request will be interesting, good luck. Let us know how it goes.

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sbiddle

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#1090168 16-Jul-2014 17:49

The porting process in NZ is a very straight forward one. The big problem is small companies who make out they're providing a service (such as many 2talk resellers) rather than reselling it and can often be very difficult to extract from them who is actually providing the service.

nitrotech

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#1090170 16-Jul-2014 17:52

I just ported a clients telecom fax number over to 2talk and she loves it - wishes she'd done it years ago.

Porting was very smooth, she has a shared mailbox that all the people in the office have access to so everyone can view the received faxes

richms

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#1090185 16-Jul-2014 18:19

Receiving is perfect on the 2talk to email, sending has never worked properly for me even sending the same file back to them. No drama tho, as I can always plug the MFC into an ATA to send, or else do it at work where fax is still used a lot for the elderly customers.

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#1090235 16-Jul-2014 20:13

2 clients using it... no complaints at all.

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Ragnor

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#1090238 16-Jul-2014 20:17

People still need/use fax?

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oxnsox

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#1090248 16-Jul-2014 20:31

Ragnor: People still need/use fax?

Saves on postage

sbiddle

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#1090265 16-Jul-2014 21:09

Ragnor: People still need/use fax?

Yes. It's still very common in some sectors.

lxsw20

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#1090290 17-Jul-2014 00:29

We use it lots in legal services, mostly because the banks seem to be stuck in the 90's when it comes to sale and purchase stuff.

mattwnz

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#1090291 17-Jul-2014 00:39

Fax is still good for banking, although some banks now seem to have phased it out, but they still don't have secure email that you can add attachments to.

chevrolux

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#1090641 17-Jul-2014 12:55

Some Doctors are pretty big on faxes prescriptions too.

The fax-to-email services works really well. The email-to-fax service though can be hit and miss depending on the attachment you try to use.

The full proof option is have incoming faxes go to email and then use a standard fax machine on a SPA112 for sending.

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hairy1

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#1090643 17-Jul-2014 12:58

Thanks guys,

I have started the port process. It will be interesting to see what happens. The outfit that holds the current fax number is not a telco so I am not anticipating that the port process will go smoothly. It will save around $34 per month over the current provider which is a savings not to be sneezed at. If all else fails we will just set up a new number.

Cheers, Matt.

My views (except when I am looking out their windows) are not those of my employer.