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627 posts

Ultimate Geek
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Topic # 183816 31-Oct-2015 00:46
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This week, as a VOIP newbie I've spent hours trying to get my Cisco SPA112 to auto-configure using the 2Talk auto-provisioning option, without success. I fired off a support ticket and waited 3x days for a reply. I then found that several other Geekzoners had problems with this exact same issue  back in April 2014 found here:  http://www.geekzone.co.nz/forums.asp?forumid=43&topicid=153520

F
inally heard back from 2Talk. They say there is indeed a fault with auto provisioning of the SPA112/122, and manually configuring is the only option!! I wonder if it ever worked since 2014. Would have been great to know this in advance, e.g on their website. Spent more hours manually configuring my SPA112 and finally up and running. Fantastic. 

For test purposes, I've taken the free 028 number until I'm confident this is going to work well, then I'll get our home line ported.

I have one problem. I can call mobiles no problem, e.g. 021-xxxxxx but the only way I can dial local NZ numbers is to dial the full international access version, e.g. 00 64 9 xxx xxxx. Anything else, for example 09 xxx xxxx gives me a number unobtainable. Is this normal? Will I have to still do this when I get my local 09 xxx xxxx number ported across, or will I be able to dial the local  area code only? Is this any easier with WXC?

Oh, and one last question. Caller ID works great with my Panasonic cordless DECT but not at all with my Uniden R055 xDect. Is there any way of fixing this?

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1338 posts

Uber Geek
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  Reply # 1417453 31-Oct-2015 02:09
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I have a 09 number on my 2talk. I just dial the 7 digit number when I call local numbers.

You can buy a 09 2talk number for a month to test it out first before you port your real number over.

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Biddle Corp
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  Reply # 1417531 31-Oct-2015 09:13
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Sounds like your dialplan is incorrect. There are about 40 or so settings required to ensure a SPA is correctly configured if you're manually configuring things.

WxC fully autoprovision all hardware so no manual configuration is required (other than entering the provisioning URL)



 
 
 
 


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Master Geek
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  Reply # 1417539 31-Oct-2015 09:21
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What Dial Plan have you installed?

The Dial Plan (Digit Map) from 2talk is as below

 

     

  • Dial Plan: ([2-9]xxxxxx|0[34679][2-9]xxxxxx|0210xxxxxxx|021[12]xxxxxx|021[3-9]xxxxx|02[0279]xxxxxxx|0204xxxxxxx|0240xxxxxx|024[1-9]xxxxxxx|0282[4-5]xxxxxx|050xxxxxxx|070xxxxxxx|080xxxxxxx|00xxxxxxx.|01[08]|017xx|12[356]|[19]11|*55|*88|023xxxxxxxx|01[1234569]x.|02[56]x.|028[013456789]x.|0282[012346789]|0282[01236789]|05[1-9]x.|08[1-9]x.|0[34679][0-1]x.|1[03456789]x.|11[023456789]x.|12[0124789]x.|*[012346789]x.|*5[012346789]x.

     

  • (The example Dial Plan is an example for New Zealand only and may be incomplete. Please send feedback to support@2talk.co.nz if you have any amendments that should be made to the dial plan string)

I have also been testiing with an 028 number and mine works fine
I use the following Dial Plan (on a Huawei HG-659)

0[34679]xxxxxxx|02[1278]x.|01x.|1x.|00x.|[2-9]|111|*x.#|x.#|*x.T|x.T

I just tried it again with this plan and can dial 09 xxx xxxx fine.

I will probably change to another dial plan when/if I port my number over but not necessarily the 2talk one.
There are a number of dial plans around, even TCF.Org have an example.

I also tried my Panasonic cordless and get the Caller ID ok.
On my Uniden Dect 2035 I get the Caller ID ok but the date and time is 99/99  99:99.

Note I do get the correct date and time when I use the Uniden normally (Compass on the ONT and before that on Spark ADSL)

Cant see anything obvious that I need to configure in 2talk to make this work correctly



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Master Geek
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  Reply # 1417566 31-Oct-2015 10:17
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I now resolved the Caller ID Date and Time issue by changing the SNTP in the Modem

 

msltime1.irl.cri.nz
msltime2.irl.cri.nz

So my Uniden now works fine, not so happy with the Panasonic call quality though, just a junk phone  $25 from JB HiFi at the time LOL

I may have to tweak the Call Quality options in 2Talk and also adjust the TX and RX Levels in the Modem.

What is the best codec does anyone know?
My first choice in the list of codecs is G.711Alaw

 









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Ultimate Geek
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  Reply # 1417573 31-Oct-2015 10:28
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I used the dial plan copied and pasted from the 2Talk configuration guide for the SPA122 at:  http://www.2talk.co.nz/supportview.html?doc=ciscospa122installguide
a
nd followed the guide to the letter for all settings. Firstly I wondered if the problem was the leading bracket, so removed it, but that didn't help. I'm not sure what to do next.

I'm wondering if I'm meant to add or remove something from what I pasted in. I'd be grateful if someone could advise the EXACT sequence that should be pasted into the Dial plan box. Thanks. 




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Ultimate Geek
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  Reply # 1417580 31-Oct-2015 10:47
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Sorry guys, I've just found the problem was my Panasonic cordless phone. Despite entering 09 xxxxxxx it was dropping the 09 and only dialing xxx xxxx. Not sure why, but all good with the Uniden.

Many thanks with the suggestions guys. Was hoping to get Caller ID working with my 2x line Uniden R055 so will keep plugging on, although I saw somewhere else on Geekzone, that some Unidens interpret this in a non-standard way. 

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  Reply # 1417681 31-Oct-2015 13:08
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If CID isn't working you probably have it configured incorrectly in the SPA.





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Ultimate Geek
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  Reply # 1417710 31-Oct-2015 14:51
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sbiddle: If CID isn't working you probably have it configured incorrectly in the SPA.




I have Caller ID method set to Bellcore(N.Amer,China) (as per the 2Talk recommendation) and Caller ID FSK Standard is left at the SPA112 default setting of bell 202.

As mentioned above, these settings work well with my Panasonic KX-TG8322NZ phone (including message waiting notification) but the Uniden R055 ignores everything, and this is the phone set I'd really like to use my 2Talk line with.

Do you have preferred settings? Steve, I had a read through your VOIP blog from 2010 and learnt some good stuff there. Do you recommend I change the FXS Port impedance from the 2Talk recommendation of 220+820||120nF  over to your recommendation in 2010 of   370+620||310nF ?

Many thanks for you help with this. I realise I probably should have taken the easier WXC route, but 2Talk has at least given me the chance to try things out at minimal cost, but using a free allocated 028 number. I may still move to them as I realise 2Talk are not really aiming at VOIP newbies, and this would be the polite way of describing their support. 



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Ultimate Geek
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  Reply # 1418922 2-Nov-2015 15:47
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When I dial out on my 2Talk VOIP line, it takes approx 10-12 seconds for the ringing tone to start. This is on my temporary free allocated 028 number. I have the recommended 2Talk dialplan setup in my SPA112.
Will this delay remain when I port my local 09 number over, is this a limitation of 2Talk itself, or some other problem? 

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Uber Geek
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  Reply # 1418955 2-Nov-2015 16:19
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I have had a similar delay with a 2talk-provided regional number. It started happening 2-3 months ago, and I have not changed any of our ATA's settings.




rm *
Sick of your ISP? Get a $20 credit when you try Bigpipe via this link. wink


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  Reply # 1418980 2-Nov-2015 16:34
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I've got a SRP527 (Mr Biddle's recommendation) and it's basically got a SPA112 built in.

I have none of these issues you're talking about - calls dial straight away, caller ID works fine etc.

I just set it all up manually in ~10 minutes following their support guide - it worked flawlessly.  I have the same caller ID setting as you, but yes I also have a Panasonic handset, not a Uniden.

For the call delay issue, if you dial your number and then press #, does it start ringing straight away?  If so, you have an issue with your dial plan somewhere.  I am using the dialplan posted above and it doesn't have delays.




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Ultimate Geek
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  Reply # 1419049 2-Nov-2015 17:53
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muppet: I've got a SRP527 (Mr Biddle's recommendation) and it's basically got a SPA112 built in.

I have none of these issues you're talking about - calls dial straight away, caller ID works fine etc.

I just set it all up manually in ~10 minutes following their support guide - it worked flawlessly.  I have the same caller ID setting as you, but yes I also have a Panasonic handset, not a Uniden.

For the call delay issue, if you dial your number and then press #, does it start ringing straight away?  If so, you have an issue with your dial plan somewhere.  I am using the dialplan posted above and it doesn't have delays.



If I dial my own 028 number (or a local number) then press # it still takes 10-12 second to ring. In the case of dialing my own number, it goes direct to voicemail of course (after 10-12 seconds). I've also given up on the Uniden phone, the Panasonic works well. My dialplan is straight out of 2Talks guide. 

Also, if I dial my 028 number from a standard POTs local line, it also takes 10 seconds to ring. Some people with short attention spans may even give up waiting that long. I'm hoping this all goes away if I port my local number over, or should I give up on 2Talk and commit to WXC?

BTW, thanks everyone for the help.

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Geek
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  Reply # 1419074 2-Nov-2015 18:34
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can you send screenshots of all of your settings? 

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  Reply # 1419518 3-Nov-2015 09:42
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Spong: 
If I dial my own 028 number (or a local number) then press # it still takes 10-12 second to ring. In the case of dialing my own number, it goes direct to voicemail of course (after 10-12 seconds). I've also given up on the Uniden phone, the Panasonic works well. My dialplan is straight out of 2Talks guide. 

Also, if I dial my 028 number from a standard POTs local line, it also takes 10 seconds to ring. Some people with short attention spans may even give up waiting that long. I'm hoping this all goes away if I port my local number over, or should I give up on 2Talk and commit to WXC?

BTW, thanks everyone for the help.


To rule out issues with 2Talk, why don't you setup your account with MicroSIP and see if it works properly?  Then you can narrow down if it's a SPA112 issue or a 2Talk issue.



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Ultimate Geek
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  Reply # 1419895 3-Nov-2015 14:53
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muppet:
Spong: 
If I dial my own 028 number (or a local number) then press # it still takes 10-12 second to ring. In the case of dialing my own number, it goes direct to voicemail of course (after 10-12 seconds). I've also given up on the Uniden phone, the Panasonic works well. My dialplan is straight out of 2Talks guide. 

Also, if I dial my 028 number from a standard POTs local line, it also takes 10 seconds to ring. Some people with short attention spans may even give up waiting that long. I'm hoping this all goes away if I port my local number over, or should I give up on 2Talk and commit to WXC?

BTW, thanks everyone for the help.


To rule out issues with 2Talk, why don't you setup your account with MicroSIP and see if it works properly?  Then you can narrow down if it's a SPA112 issue or a 2Talk issue.


I installed MicroSIP Lite (Softphone), and it dials without an appreciable delay in either direction, whether dialing out from MicroSIP or dialing in from a local landline. This points towards some major delays happening in the ATA, or the configuration of it. 

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