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mattwnz

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#255739 26-Aug-2019 20:28
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I have been using Call zero for years as a low cost way to make international calls via a normal landline, but it also allows you to make free NZ calling. However since moving house with a new number, it doesn't work. When you enter your details on their website, it should ring the number, but it doesn't.  I have tried to contact their support, but no reply. As they are owned by 2Talk and I contacted them, and although I did get a reply initially to try something, after giving them the results, they also didn't reply. Currently I have an amount of credit with them which i can't use. Anyone know why this may not work or have similar problems. I am thinking it is something to do with having a newish landline  number. 


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Linux
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  #2306477 26-Aug-2019 21:27
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Did you change ISP when you moved house?

mattwnz

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  #2306479 26-Aug-2019 21:29
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Linux: Did you change ISP when you moved house?

 

 

 

Same ISP, Spark, although it was setup as a brand new connection, rather than transferring it across from the old house as there was an overlap when we owned and used both homes.


 
 
 
 


mattwnz

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  #2306531 26-Aug-2019 23:53
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Just to add, the new number at the new home is a new number. eg I didn't move it from the old house to the new one, and it is in a different region and area code. 


mattwnz

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  #2310248 3-Sep-2019 19:29
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So I never got any further with this. 2talk support haven't replied to me since  May, as still waiting for a reply from them. The problem is they have no phone number to call incase they don't reply, as it is supposed to be online only support. So I have credit stuck with them that i can't use. Surprised noone else has had a similar problem?


MadEngineer
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  #2318014 15-Sep-2019 09:41
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Query it with a public post on 2talk’s Facebook page.

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  #2319206 17-Sep-2019 14:32
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Just reached out to someone there I know.... he said use the live chat thing (bottom right of their page) and they'll go from there.

 

 





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mattwnz

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  #2339899 17-Oct-2019 17:52
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Thanks. I have already tried the live chat, but they couldn't help and said I needed to submit a ticket. But have had a few replies but they couldn't work out what was causing it.  The last contact I had with 2 talk was a month ago after trying what they recommended, but it still didn't work. So am still waiting for a reply from them. I have given them another nudge, but it has now been many months.  

 

Also tried facebook, but it says they have an automated message to say they don't provide support via facebook.


 
 
 
 


speed
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  #2339991 18-Oct-2019 08:35
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mattwnz:

 

<snip>So am still waiting for a reply from them. I have given them another nudge, but it has now been many months.<snip>

 

 

 

 

It sounds like you're stuck in level-1 support land. You need someone further up the food chain to care. Perhaps one way to make that happen is to wield the disputes tribunal. Lodging a dispute with them would mean your ticket gets seen by eyes further up and those eyes would likely be able to say say "just write it off, give him a refund - it'll be cheaper than going to disputes tribunal".

 

It costs $45 to apply though...


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