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15157 posts

Uber Geek

# 255739 26-Aug-2019 20:28
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I have been using Call zero for years as a low cost way to make international calls via a normal landline, but it also allows you to make free NZ calling. However since moving house with a new number, it doesn't work. When you enter your details on their website, it should ring the number, but it doesn't.  I have tried to contact their support, but no reply. As they are owned by 2Talk and I contacted them, and although I did get a reply initially to try something, after giving them the results, they also didn't reply. Currently I have an amount of credit with them which i can't use. Anyone know why this may not work or have similar problems. I am thinking it is something to do with having a newish landline  number. 

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  # 2306477 26-Aug-2019 21:27
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Did you change ISP when you moved house?

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Uber Geek

  # 2306479 26-Aug-2019 21:29
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Linux: Did you change ISP when you moved house?




Same ISP, Spark, although it was setup as a brand new connection, rather than transferring it across from the old house as there was an overlap when we owned and used both homes.


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Uber Geek

  # 2306531 26-Aug-2019 23:53
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Just to add, the new number at the new home is a new number. eg I didn't move it from the old house to the new one, and it is in a different region and area code. 

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Uber Geek

  # 2310248 3-Sep-2019 19:29
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So I never got any further with this. 2talk support haven't replied to me since  May, as still waiting for a reply from them. The problem is they have no phone number to call incase they don't reply, as it is supposed to be online only support. So I have credit stuck with them that i can't use. Surprised noone else has had a similar problem?

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  # 2318014 15-Sep-2019 09:41
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Query it with a public post on 2talk’s Facebook page.


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  # 2319206 17-Sep-2019 14:32
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Just reached out to someone there I know.... he said use the live chat thing (bottom right of their page) and they'll go from there.



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