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Forums › Microsoft Windows › MS Office 365 will not activate
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nathan
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  #1379643 4-Sep-2015 12:02
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actually before you do that, please check you do not have a proxy set in IE

then reset your winsock and see if you can activate now

netsh int ip reset



MikeB4

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  #1379652 4-Sep-2015 12:05
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Thanks for that Nathan, I am out and about right now will try this later today. I am sure there is no proxy set but never know one of my sons may have added one for some reason known only to the gods.




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nathan
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  #1379759 4-Sep-2015 13:40
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also which Windows 10 build are you on?



MikeB4

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  #1379878 4-Sep-2015 16:17
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No proxy set
Using 10.0.10240 build 10240




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old3eyes
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  #1379881 4-Sep-2015 16:25
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MikeB4: No proxy set
Using 10.0.10240 build 10240


You tried going to the latest build 10532??




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Old3eyes

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  #1379900 4-Sep-2015 17:11
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old3eyes:
MikeB4: No proxy set
Using 10.0.10240 build 10240


You tried going to the latest build 10532??


I am no longer using the preview builds 10240 is the current release build




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MikeB4

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  #1380088 5-Sep-2015 08:25
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i used the uninstall script from the MSOffice support site to remove Office 365, i reinstalled from the Office 365 account page and still no joy at activating this service on my Surface.




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freitasm
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  #1380089 5-Sep-2015 08:29
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nathan: could you please collect the following traces? This will give some further clues as to what’s happening:  

 

     

  1. From admin command prompt: netsh trace start InternetClient_dbg capture=yes
  2. Repro the issue
  3. From admin command prompt: Netsh trace stop
  4. Reply with the the .etl and .cab files

 



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MikeB4

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  #1380102 5-Sep-2015 08:38
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freitasm:
nathan: could you please collect the following traces? This will give some further clues as to what’s happening:  

 

     

  1. From admin command prompt: netsh trace start InternetClient_dbg capture=yes
  2. Repro the issue
  3. From admin command prompt: Netsh trace stop
  4. Reply with the the .etl and .cab files

 



Have you don this already?


yes i have, i am not sure what Nathan wants done with the out put




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MikeB4

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  #1380926 7-Sep-2015 09:21
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The only device this is not working on is my Surface 3, it works on my Windows PC and my iMac.  I am wondering do I need to do a reset on the Surface.




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MikeB4

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  #1385656 11-Sep-2015 13:36
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Interestingly I have just done a clean install of Yosemite on my iMac and Office 365 installed and activated without issue




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  #1387501 14-Sep-2015 21:28
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I have resolved this, I created a local account on the surface, removed the Microsoft account. Added the MSFT account again installed Office 365 and it has activated.




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