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# 179268 2-Sep-2015 18:15
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Trying to install and use Office 365 on my MS Surface 3. The Surface has Windows 10 Home clean install installed and activate. When Install Office 365 it install but will not activate. I get an error message
" We're sorry, something went wrong and we cant do this for you right now. Please try again later. (0x8004FC12)"

I have 365 installed and activate on two machines so still have 8 of 10 available. I have tried uninstalling and reinstalling with the same result. I have ensured any on longer used installs have been
deactivated and removed from my 365 account details.

Any ideas folks?





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1378482 2-Sep-2015 18:53
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try closing all office applications.

Open word ( as administrator ) i.e. right click --> run as administrator

Now try and activate.

regards
John




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  # 1378483 2-Sep-2015 18:53
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I can't help you with the answer but a Google search on that error message shows it's  common..




Regards,

Old3eyes


 
 
 
 




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  # 1378488 2-Sep-2015 19:08
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old3eyes: I can't help you with the answer but a Google search on that error message shows it's  common..


I have tried the suggestions on Google results etch without success unfortunately




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




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  # 1378490 2-Sep-2015 19:14
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SATTV: try closing all office applications.

Open word ( as administrator ) i.e. right click --> run as administrator

Now try and activate.

regards
John


Gave this a whirl trying with Word and Excel both without success




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




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  # 1379095 3-Sep-2015 14:13
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I have tried all sorts except standing on my head I cannot get Office 365 to activate




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


Hmm, what to write...
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  # 1379102 3-Sep-2015 14:24
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MikeB4: I have tried all sorts except standing on my head I cannot get Office 365 to activate


I had the same problem, rang Microsoft, they remoted in and fixed it, while I made myself a coffee  :)   Ahh... the benefits of paying for stuff.

edit: there was something about the MS website sometimes installing a slightly older version of office, this will then not activate. 




Matthew


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  # 1379137 3-Sep-2015 14:38
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Have you tried sfc /scannow or doing a repair on the Office installation in Programs and Features? Apart from doing another clean install they seem to be the things people have tried that worked.





 
 
 
 




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  # 1379228 3-Sep-2015 15:53
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Yep did the SF scan and it reported zero integrity issues. The download was initiated from with in my MSFT account for 365 so I assumed it would the most recent version download




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


Hmm, what to write...
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  # 1379230 3-Sep-2015 15:55
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MikeB4:  The download was initiated from with in my MSFT account for 365 so I assumed it would the most recent version download


So did I, but it wasn't.. a glitch in the matrix perhaps




Matthew


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  # 1379234 3-Sep-2015 15:59
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Brumfondl: Have you tried sfc /scannow or doing a repair on the Office installation in Programs and Features? Apart from doing another clean install they seem to be the things people have tried that worked.


That fix strangely does fix a lot of these types of problems.



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  # 1379236 3-Sep-2015 16:00
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I may try again with a fresh install never know, if it fails I will ring them




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1379330 3-Sep-2015 18:19
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Have you checked the service health status page to see if there are any degraded or effected areas.
It's not uncommon for the office subscription service to have issues or be degraded.

To check just login to login.microsoftonline.com and check the dashboard



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  # 1379374 3-Sep-2015 19:44
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Beats the heck out of me, everything I look at tells me all is ok. Microsoft account ok, payment fine, number of machines fine, download is direct from MSFT link on the 365 account page. My OS is genuine and activated.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




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  # 1379614 4-Sep-2015 11:13
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Redid the sf/scannow again after the reinstall and again no integrity issues were found.

Do any of the fine folk from MSFT have any insight into this issue?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1379640 4-Sep-2015 12:01
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could you please collect the following traces? This will give some further clues as to what’s happening:

 

 

 

     

  1. From admin command prompt: netsh trace start InternetClient_dbg capture=yes
  2. Repro the issue
  3. From admin command prompt: Netsh trace stop
  4. Reply with the the .etl and .cab files

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