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15770 posts

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#112815 21-Dec-2012 16:26
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My PC, W7-64, can't connect to the iTunes store. I've reinstalled, I've run diagnostics, I've googled, nothing seems to have helped - I don't even know where to start trying to fix it.

The old version worked fine, I've bought heaps of stuff. I just want to buy an album for my Mum. The only other place to buy it's Amazon, and they won't sell outside the US.

I've attached a screen shot of diagnosics. When I click "help" it says "can't help you're not connected to the internet". As I'm posting this I clearly am connected.

 - Windows firewall is off
 - No proxy
 - Astrill is turned off
 - Primary DNS

Help? Can others on Telstra Clear access iTunes fine?

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  #736131 21-Dec-2012 18:34
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Clear your DNS cache

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  #736132 21-Dec-2012 18:35
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I flushed my DNS cache, and I emptied my hosts file which had lots of ad servers mapped to localhost. Neither helped :(


BDFL - Memuneh
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  #736138 21-Dec-2012 18:58
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I am on TelstraClear and have just tried accessing my iTunes account, no problems here.

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  #736142 21-Dec-2012 19:03
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Thanks, at least I know it's not TC. I'll try a selective startup, see if another service is interfering. It's not antivirus. Nothing else is resident that I know about that does network stuff. The iTunes store is just ports 80/443 so nothing fancy there.

The problem with apple: when things go wrong it's hard to fix up sometimes.

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  #736172 21-Dec-2012 22:07
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Would someone on TC please do this tracert and ping for me please? The apple website says I should be able to ping them but I can't. My partners computer can't either but she's on XP, and her iTunes works fine. She's on wireless, though a second router, but same internet connection.


Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 14 ms 10 ms 9 ms
4 21 ms 60 ms 19 ms
5 23 ms 21 ms 25 ms [203.98.
6 234 ms 131 ms 206 ms []
7 148 ms 149 ms 154 ms [202.
8 151 ms 156 ms 182 ms [202.
9 158 ms 158 ms 161 ms [202.84.25
10 175 ms 180 ms 174 ms [134.159.62.
11 179 ms 193 ms 190 ms []

12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

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  #736186 21-Dec-2012 23:24
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It wouldn't happen to be itunes 11 would it? I have had heaps of problems with it, and had to downgrade back to 10. The apple forums are full of people who have problems with it. There is a downgrade guide on tehir forums. It isn't that easy to downgrade, as the library file will only work with 11, so you have to find an archived library file.

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  #736211 22-Dec-2012 08:21
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Yes iTunes 11, but it works on my partners XP machine. Downgrade sounds like a good idea thanks, I have fairly good backups.

Can I just delete my library file and recreate it? I don't really use iTunes that much, just for apps from the iPod which I rarely use, and downloading a bit of music occasionally.


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  #736215 22-Dec-2012 08:36
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Damn, downgrading doesn't seem to have helped. It was quite painless, grab the new version, and iTunes backs up its own library from time to time.

I vaguely remember doing something weird with networking and SSL a few months back, changing all sorts of networking stuff. If I can recall what that was maybe that messed with things. Everything else still works, and I was removing restrictions, not adding them.

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