Exchange Online connector issues

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TwoSeven

1624 posts

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#145397 16-May-2014 20:21

Hi folks,

I've got a few inbound mail connectors (mail-flow, connectors) set up in exchange online. One of them is not working correctly and I need to edit it to check the parameters, however when I log into exchange online, the connectors link shows no connectors exist (they are all working, just not visible).

Does anyone know either how to edit the inbound connectors, or how to contact Microsoft in order to get support for exchange online.

Regards.

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Inphinity

2780 posts

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#1046580 16-May-2014 20:26

Does the get-receiveconnector cmdlet return them?

TwoSeven

1624 posts

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#1046624 16-May-2014 20:48

Inphinity: Does the get-receiveconnector cmdlet return them?

How do you execute this on exchange online?

Update: I have a PSSession open and imported, but the command isn't recognised.

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Inphinity

2780 posts

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#1046639 16-May-2014 20:59

Connect to Exchange Online Using Remote Powershell

TwoSeven

1624 posts

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#1046674 16-May-2014 21:22

As I have mentioned above (you may have missed the update), I have a power shell session, but Get-ReceiveConnector appears not to be a valid command for online. I have tried using some of the mailflow commandlets, but don't get any response (there doesn't seem to be a command to list current connectors)

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Inphinity

2780 posts

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#1046686 16-May-2014 21:38

Hrmm, ok yeah, it appears that only works in an on-premise Exchange installation. Sorry, I thought all the Exchange 2013 cmdlets were valid in Exchange Online also. Is this a Hybrid installation or purely Exchange Online? The account you're using is a GlobalAdministrator (Possibly called TenantsAdmin or Organization Management on your specific plan type etc) in Exchange Online? I think it's specifically theTransport Rules role, but if you don't have this connectors may not be visible.

Failing that, you may have to log a ticket with MS support, form the MSOnline portal. If it's part of an Office365 subscription, then on the O365 admin panel there is a "Support" option on the left menu, which then has a New Service Request option. Sorry, I don't have an Exch-only login at the moment to see where it is for those accounts.

TwoSeven

1624 posts

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#1046708 16-May-2014 22:05

Thanks, I logged a support request. I suspect that an upgrade has occurred since I set the connectors up and they need to be re-set or something - its just a pure exchange online account.

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nathan

5695 posts

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#1046798 17-May-2014 06:26

log into your account on the Microsoft Online Portal and click the Support tab

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TwoSeven

1624 posts

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#1048789 20-May-2014 13:29

Just an update on this, I logged a job by phone and received a support ticket. This morning whilst sending an email to the technician who was assigned to the job, I found there are actually two sets of connectors

The first set appears when logging into Exchange Online are under Mailflow, Connectors - these were what I thought I had set my connectors in.

To get to the second set, when logged into the Exchange Online service as above, I thought one just selected 'Admin, Office 365' - however, one needs to actually select 'Outlook" to load the outlook web app, 'Options' from the gear menu (which returns to Office 365 - but I suspect the consumer version which I use, not the business version), then on the account screen, there is a menu option 'Connected Accounts' where my connectors are displayed.

Now I just need to resolve with the Hotmail connector is not deleting messages from Hotmail once they have been retrieved.

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