Edge / IE / Netflix app freezing

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Fred99

13684 posts

Uber Geek

#226233 27-Dec-2017 10:30

I have issues with Edge, IE, and the Netflix app freezing on a win 10 Intel Nuc (7th gen) I'm using as HTPC.
On Edge, Netflix will eventually (after several minutes wait) get past the login/profile selection page, but then won't load any selected content. If I click the screen, I get a generic Edge message, "Netflix is not responding".
Chrome works fine for Netflix on the same PC. Netflix content selected loads and streams effectively instantly. Chrome has a 720p resolution limit. I'd like to eventually use the Nuc with a 4k display, but not if I'm still stuck at 720p resolution.

AFAICT, I've got the latest and correct Intel m/b and graphics drivers for the Nuc. AFAIK, BIOS settings in the Nuc are default.

Edge, the Netflix app, and IE work perfectly on another PC (laptop) I have when connected to the same screen with the same cable. It's not a net speed issue, I'm getting consistent 65/25 mbps.

Both machines are running the same updated version of Chrome, IE, Edge, the Netflix app, and Windows version.

Google and Netflix online help haven't been my friend - I do get quite a few hits when searching, but nothing relevant.

Any suggestions as to what to try? Posted in this forum, as it seems to me to be a Windows issue - more than a Netflix problem.

Fred99

13684 posts

Uber Geek

#1925755 27-Dec-2017 16:04

After waiting for about 5 minutes, Netflix on Edge unfreezes, and I was able to load a log (ctrl|shift|alt|d).

This is it:

Version: 5.0008.235.031
Esn: NFCDIE-02-E2CW0U87PW67NH15VDJRJMVJC62FH7
PBCID: 6.4B_HeI6elKQ173V9UbBTtXI4RgFN38Hp96CRHwO2ujk
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299

MovieId: 80119234
TrackingId: 14170286
Xid: 15143420599274 (15143420599274)
Position: 529.331
Duration: 7066.000
Volume: 100%

Player state: Normal
Buffering state: Normal
Rendering state: Playing

Playing bitrate (a/v): 96 / 2740 (1920x1080)
Playing/Buffering vmaf: 99/99
Buffering bitrate (a/v): 96 / 2740
Buffer size in Bytes (a/v): 2966669 / 76511653
Buffer size in Bytes: 79478322
Buffer size in Seconds (a/v): 238.711 / 226.669

Current CDN (a/v): c001.chc001.callplus.isp.nflxvideo.net, Id: 36677 / c001.chc001.callplus.isp.nflxvideo.net, Id: 36677

Audio Track: en, Id: A:1:1;2;en;1;, Channels: 2.0, Codec: audio/mp4;codecs=mp4a.40.2
Video Track: Codec: video/mp4;codecs=avc1.640028 (avc)
Timed Text Track: en, Profile: nflx-cmisc, Id: T:1:0;1;en;1;1;

Framerate: NaN
Current Dropped Frames: 0
Total Frames: 4551
Total Dropped Frames: 0
Total Corrupted Frames: 0
Total Frame Delay: 433
Main Thread stall/sec: DISABLED
VideoDiag: ConstrictionActive=false,Status=TrustEstablished,readyState=4,currentTime=529.4252718,pbRate=1,audioBuffered=64.000,audioRanges=512.0426666-576.0426666,videoBuffered=40.000,videoRanges=524-564,duration=7066.4960

Throughput: 47922 kbps

Something clearly isn't right - that final throughput figure is nuts.

I note that after leaving it playing for a few minutes, the throughput rate drops - a bit - but currently it's at about 38 Mbps while streaming a 1080p program.

Here's the same show using the same account, but on the other PC - which loaded instantly. Throughput 5519 kbps (about what I'd expect).

I note that Status=TrustEstablished is displayed on the PC not working properly (Intel Nuc) but Status=UnknownFailure on the older PC which is working just fine.

Version: 5.0008.235.031
Esn: NFCDIE-02-E34J1PA1D0EL6RUMN17PQR88NT8RU0
PBCID: 6.FFCEX20aSSt4M7DPmOgMOOjFPh_9cuEMS83U16EYIqE
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299

MovieId: 80119234
TrackingId: 14170033
Xid: 15143436130387 (15143436130387)
Position: 1548.011
Duration: 7066.000
Volume: 100%

Player state: Normal
Buffering state: Normal
Rendering state: Playing

Playing bitrate (a/v): 96 / 2740 (1920x1080)
Playing/Buffering vmaf: 99/99
Buffering bitrate (a/v): 96 / 2740
Buffer size in Bytes (a/v): 2373203 / 60034942
Buffer size in Bytes: 62408145
Buffer size in Seconds (a/v): 180.031 / 171.989
Current CDN (a/v): c001.chc001.callplus.isp.nflxvideo.net, Id: 36677 / c001.chc001.callplus.isp.nflxvideo.net, Id: 36677

Audio Track: en, Id: A:1:1;2;en;1;, Channels: 2.0, Codec: audio/mp4;codecs=mp4a.40.2
Video Track: Codec: video/mp4;codecs=avc1.640028 (avc)
Timed Text Track: en, Profile: nflx-cmisc, Id: T:1:0;1;en;1;1;

Framerate: NaN
Current Dropped Frames: 0
Total Frames: 1541
Total Dropped Frames: 0
Total Corrupted Frames: 0
Total Frame Delay: 0
Main Thread stall/sec: DISABLED
VideoDiag: ConstrictionActive=false,Status=UnknownFailure,readyState=4,currentTime=1548.1210079,pbRate=1,audioBuffered=64.000,audioRanges=1520.0426666-1584.0426666,videoBuffered=36.000,videoRanges=1544-1580,duration=7066.4960

Throughput: 5519 kbps

Fred99

13684 posts

Uber Geek

#1925773 27-Dec-2017 16:31

I've cleared cache on both machines, including using the netflix https://www.netflix.com/clearcookies (Edit - to remove that as a link as if you click on it, it'll remove your auto logon etc)

I've also had a completely unproductive online chat with Netflix.

In my opinion, it looks like something broken with Edge and IE, with the latest win 10 updates, on HDCP 2.2 intel machines. Netflix folk though don't agree, as it should have come up with an HDCP error message - not just frozen. If anybody has any suggestions, then please fire ahead.

Fred99

13684 posts

Uber Geek

#1925803 27-Dec-2017 17:52

Panic over - problem sorted.

Ran the Intel driver update and support assistant, a new bios and graphics driver updates for Nucs had arrived since I last looked a month or so ago, I installed those - and Netflix now works fine on the app and Edge. The high throughput was possibly unrelated to the freezing/crashing - it's still high (~30 Mbps) when it's buffering well ahead - on a fast ethernet connection - then slows. I haven't tried, but guess on wifi the data rate will be much slower but it won't buffer as far ahead and probably won't display at as high bitrate.