Easy way to remotely refresh / reinstall Windows 10

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timmmay

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#227410 6-Jan-2018 08:41

My Dad's Windows 10 laptop is acting weird. There's problems with keyboard and mouse, Windows update, and a couple of other things. I tried to fix 'em, can't, takes too long.

He lives at the other end of the country from me, so I can't do anything myself.

Is there an easy way to refresh / reinstall Windows that I can have him do? Even if it just get the OS installed, I can then have him install TeamViewer and do the rest myself.

Alternately, can he upgrade to Windows 10 free still, or is that offer well gone?

k1w1k1d

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#1931154 6-Jan-2018 09:28

https://www.microsoft.com/en-us/accessibility/windows10upgrade

timmmay

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#1931160 6-Jan-2018 10:13

Nice tip. He now thinks he has Windows 10 - he thought it was Windows 8 as it was written on the bottom of the laptop.

I'm going to recommend a backup then refreshing Windows.

xpd

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#1931164 6-Jan-2018 10:45

Havent done one in the last 3 months, but I upgraded a few machines from 7/8 to 10 with no issues or cost.

XPD / Gavin

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Rickles

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#1931220 6-Jan-2018 12:49

Could he run SFC /SCANNOW from command prompt?

Should scan whole system and restore any missing or corrupt O/S files.

timmmay

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#1931222 6-Jan-2018 12:54

I could remote in and do it, but I've tried all the common stuff and nothing helped.

kiwifidget

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#1931240 6-Jan-2018 13:32

I hope my replacement Surface Pro 2 power cord arrives before Jan 16 so I can do the Win10 upgrade.

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gbwelly

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#1931277 6-Jan-2018 14:11

kiwifidget:

I hope my replacement Surface Pro 2 power cord arrives before Jan 16 so I can do the Win10 upgrade.

It's an IEC C7 plug, I just grabbed one off an old transistor radio I had in the shed. I might send off for an official replacement now I know the Surface Pro 3 is also eligible. I bet you have one somewhere in the house if you go hunting.

Starscream122

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#1931398 6-Jan-2018 17:33

Rickles:

Could he run SFC /SCANNOW from command prompt?

Should scan whole system and restore any missing or corrupt O/S files.

I've tired this when I have had issues with windows and both times this did not work.