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Topic # 227410 6-Jan-2018 08:41
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My Dad's Windows 10 laptop is acting weird. There's problems with keyboard and mouse, Windows update, and a couple of other things. I tried to fix 'em, can't, takes too long.

 

He lives at the other end of the country from me, so I can't do anything myself.

 

Is there an easy way to refresh / reinstall Windows that I can have him do? Even if it just get the OS installed, I can then have him install TeamViewer and do the rest myself.

 

Alternately, can he upgrade to Windows 10 free still, or is that offer well gone? 





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  Reply # 1931160 6-Jan-2018 10:13
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Nice tip. He now thinks he has Windows 10 - he thought it was Windows 8 as it was written on the bottom of the laptop.

 

I'm going to recommend a backup then refreshing Windows.





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  Reply # 1931164 6-Jan-2018 10:45
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Havent done one in the last 3 months, but I upgraded a few machines from 7/8 to 10 with no issues or cost. 





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  Reply # 1931220 6-Jan-2018 12:49
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Could he run   SFC /SCANNOW  from command prompt?

 

Should scan whole system and restore any missing or corrupt O/S files. 




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  Reply # 1931222 6-Jan-2018 12:54
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I could remote in and do it, but I've tried all the common stuff and nothing helped.





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  Reply # 1931240 6-Jan-2018 13:32
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I hope my replacement Surface Pro 2 power cord arrives before Jan 16 so I can do the Win10 upgrade.





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  Reply # 1931277 6-Jan-2018 14:11
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kiwifidget:

 

I hope my replacement Surface Pro 2 power cord arrives before Jan 16 so I can do the Win10 upgrade.

 

 

It's an IEC C7 plug, I just grabbed one off an old transistor radio I had in the shed. I might send off for an official replacement now I know the Surface Pro 3 is also eligible. I bet you have one somewhere in the house if you go hunting.








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  Reply # 1931398 6-Jan-2018 17:33
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Rickles:

 

Could he run   SFC /SCANNOW  from command prompt?

 

Should scan whole system and restore any missing or corrupt O/S files. 

 

 

 

 

I've tired this when I have had issues with windows and both times this did not work.


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