Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

# 37462 13-Jul-2009 22:40
Send private message

Well, I just got my new laptop. A Dell Studio XPS 16'

and for some reason, when i use outlook or something similar, and get a new email or leave the program open for a while, it comes up doing this




It just goes into a continuous loop,

i've tried restarting, reinstalling office, reinstalling windows, registry clean.. I dont know what else to do.

Any ideas?





View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
642 posts

Ultimate Geek
+1 received by user: 96

Trusted
Subscriber

  # 234981 13-Jul-2009 23:18
Send private message

Have you purchased Office 2007 (either seperately or as part of your order)? If you haven't, then it's a trial version and there's no point in keeping it around. Uninstall w/e Office components you find (that includes Outlook) using Revo Uninstaller (don't be suprised if you see dozens of Office junk). Revo lists much more than add/remove does and removes the leftover junk quite well.

To be on the safe side, just run the Windows Installer CleanUp Utility to check for leftover entries in the MSI database.


On the other hand if you *have* purchased Office and want to keep it around, follow steps 2-10 here.



Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 234982 13-Jul-2009 23:20
Send private message

d3Xt3r: Have you purchased Office 2007 (either seperately or as part of your order)? If you haven't, then it's a trial version and there's no point in keeping it around. Uninstall w/e Office components you find (that includes Outlook) using Revo Uninstaller (don't be suprised if you see dozens of Office junk). Revo lists much more than add/remove does and removes the leftover junk quite well.



To be on the safe side, just run the Windows Installer CleanUp Utility to check for leftover entries in the MSI database.





On the other hand if you *have* purchased Office and want to keep it around, follow steps 2-10 here.


HI mate,

I purchased Professional Edition with the laptop. (sorry i forgot to mention that in the first post)

I will try your methods now.. It's driving me bonkers!





 
 
 
 




Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 234988 13-Jul-2009 23:36
Send private message

Nope, no good :(





642 posts

Ultimate Geek
+1 received by user: 96

Trusted
Subscriber

  # 235024 14-Jul-2009 09:12
Send private message

Can you try logging into the administrator account and using Outlook (or w/e) till that dialog pops up? Let it go thru and see if it completes successfully.

5427 posts

Uber Geek
+1 received by user: 2490

Trusted
Lifetime subscriber

  # 235047 14-Jul-2009 09:33
Send private message

Also have your tried applying SP2(for Office) before opening Outlook?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 235070 14-Jul-2009 10:38
Send private message

d3Xt3r: Can you try logging into the administrator account and using Outlook (or w/e) till that dialog pops up? Let it go thru and see if it completes successfully.


Yeah tried that.. same error message.

coffeebaron: Also have your tried applying SP2(for Office) before opening Outlook?



Yeah, tried that too.


Thanks





642 posts

Ultimate Geek
+1 received by user: 96

Trusted
Subscriber

  # 235257 14-Jul-2009 17:22
Send private message

Can you open the Event Viewer and look for Error messages in Windows Logs > Application ? Look for those errors that occurred at the same time as when you got the annoying dialog.



Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 235293 14-Jul-2009 18:41
Send private message

Download this file; it has all the errors in there.







Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 235306 14-Jul-2009 19:13
Send private message

That was stupid.

Download this file; it has all the errors in there.





642 posts

Ultimate Geek
+1 received by user: 96

Trusted
Subscriber

  # 235324 14-Jul-2009 19:56
Send private message

What registry cleaners have you tried so far? I recommend Jv16 PowerTools. Also, you could try searching for the GUIDs {91120000-0031-0000-0000-0000000FF1CE} and {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E} in your registry and removing them? (create a restore point first!)

Btw, are you using any security programs, like an antivirus? Try disabling or uninstalling them.

Last option:

You said you reinstalled windows, but did you try a clean install? Install to a different partition and try from there.
-or- iirc, Dell has a recovery option which allows you to restore the laptop back to factory-defaults (So you don't have to manually format/reinstall/etc). You should try that if possible.



Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 235325 14-Jul-2009 19:59
Send private message

d3Xt3r: What registry cleaners have you tried so far? I recommend Jv16 PowerTools. Also, you could try searching for the GUIDs {91120000-0031-0000-0000-0000000FF1CE} and {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E} in your registry and remove them (create a restore point first!)




Using Ccleaner and Auslogic.
I will give the GUID's a shot now, and will let you know how it goes..


d3Xt3r:

Btw, are you using any security programs, like an antivirus? Try disabling or uninstalling them.



Just using the default install of McAfee Security Centre

d3Xt3r:

Last option:

You said you reinstalled windows, but did you try a clean install? Install to a different partition and try from there.

-or- iirc, Dell has a recovery option which allows you to restore the laptop back to factory-defaults (So you don't have to manually format/reinstall/etc). You should try that if possible.


Yeah, reinstalled like, used Dell's recovery partition, using their Drive image.


Cheers





642 posts

Ultimate Geek
+1 received by user: 96

Trusted
Subscriber

  # 235331 14-Jul-2009 20:14
Send private message

ccleaner and Auslogic aren't that great at (aggressive) at cleaning the registry, so do try to give jv16 a go.

But if you indeed are getting this error from a fresh restore, I highly suggest giving Dell a call. They may not be of much help, but at least you'll be able to take out your frustrations on them ;)



Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 235332 14-Jul-2009 20:16
Send private message

d3Xt3r: ccleaner and Auslogic aren't that great at (aggressive) at cleaning the registry, so do try to give jv16 a go.


Alright, thanks for that, will give it a go!


d3Xt3r:
But if you indeed are getting this error from a fresh restore, I highly suggest giving Dell a call. They may not be of much help, but at least you'll be able to take out your frustrations on them ;)


Oh mate, you've got no idea..

6 months + 4 laptops + 20odd service jobs later, and i still don't have a working laptop from Dell :@







Human
2908 posts

Uber Geek
+1 received by user: 98

Subscriber

  # 235437 15-Jul-2009 00:14
Send private message

Unfortunately, no go still :(





642 posts

Ultimate Geek
+1 received by user: 96

Trusted
Subscriber

  # 235609 15-Jul-2009 12:59
Send private message

Tried contacting Microsoft?

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06


Motorola Solutions joins local partners to deliver advanced communications network in New Zealand
Posted 30-Apr-2019 21:50



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.