Microsoft Office 2007 Hybrid Edition error

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Aaroona

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#37462 13-Jul-2009 22:40

Well, I just got my new laptop. A Dell Studio XPS 16'

and for some reason, when i use outlook or something similar, and get a new email or leave the program open for a while, it comes up doing this

It just goes into a continuous loop,

i've tried restarting, reinstalling office, reinstalling windows, registry clean.. I dont know what else to do.

Any ideas?

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#234981 13-Jul-2009 23:18

Have you purchased Office 2007 (either seperately or as part of your order)? If you haven't, then it's a trial version and there's no point in keeping it around. Uninstall w/e Office components you find (that includes Outlook) using Revo Uninstaller (don't be suprised if you see dozens of Office junk). Revo lists much more than add/remove does and removes the leftover junk quite well.

To be on the safe side, just run the Windows Installer CleanUp Utility to check for leftover entries in the MSI database.

On the other hand if you *have* purchased Office and want to keep it around, follow steps 2-10 here.

Aaroona

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#234982 13-Jul-2009 23:20

d3Xt3r: Have you purchased Office 2007 (either seperately or as part of your order)? If you haven't, then it's a trial version and there's no point in keeping it around. Uninstall w/e Office components you find (that includes Outlook) using Revo Uninstaller (don't be suprised if you see dozens of Office junk). Revo lists much more than add/remove does and removes the leftover junk quite well.

To be on the safe side, just run the Windows Installer CleanUp Utility to check for leftover entries in the MSI database.

On the other hand if you *have* purchased Office and want to keep it around, follow steps 2-10 here.

HI mate,

I purchased Professional Edition with the laptop. (sorry i forgot to mention that in the first post)

I will try your methods now.. It's driving me bonkers!

Aaroona

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#234988 13-Jul-2009 23:36

Nope, no good :(

d3Xt3r

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#235024 14-Jul-2009 09:12

Can you try logging into the administrator account and using Outlook (or w/e) till that dialog pops up? Let it go thru and see if it completes successfully.

coffeebaron

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#235047 14-Jul-2009 09:33

Also have your tried applying SP2(for Office) before opening Outlook?

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Aaroona

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#235070 14-Jul-2009 10:38

d3Xt3r: Can you try logging into the administrator account and using Outlook (or w/e) till that dialog pops up? Let it go thru and see if it completes successfully.

Yeah tried that.. same error message.

coffeebaron: Also have your tried applying SP2(for Office) before opening Outlook?

Yeah, tried that too.

Thanks

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d3Xt3r

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#235257 14-Jul-2009 17:22

Can you open the Event Viewer and look for Error messages in Windows Logs > Application ? Look for those errors that occurred at the same time as when you got the annoying dialog.

Aaroona

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#235293 14-Jul-2009 18:41

Download this file; it has all the errors in there.

Aaroona

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#235306 14-Jul-2009 19:13

That was stupid.

Download this file; it has all the errors in there.

d3Xt3r

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#235324 14-Jul-2009 19:56

What registry cleaners have you tried so far? I recommend Jv16 PowerTools. Also, you could try searching for the GUIDs {91120000-0031-0000-0000-0000000FF1CE} and {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E} in your registry and removing them? (create a restore point first!)

Btw, are you using any security programs, like an antivirus? Try disabling or uninstalling them.

Last option:

You said you reinstalled windows, but did you try a clean install? Install to a different partition and try from there.
-or- iirc, Dell has a recovery option which allows you to restore the laptop back to factory-defaults (So you don't have to manually format/reinstall/etc). You should try that if possible.

Aaroona

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#235325 14-Jul-2009 19:59

d3Xt3r: What registry cleaners have you tried so far? I recommend Jv16 PowerTools. Also, you could try searching for the GUIDs {91120000-0031-0000-0000-0000000FF1CE} and {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E} in your registry and remove them (create a restore point first!)

Using Ccleaner and Auslogic.
I will give the GUID's a shot now, and will let you know how it goes..

d3Xt3r:

Btw, are you using any security programs, like an antivirus? Try disabling or uninstalling them.

Just using the default install of McAfee Security Centre

d3Xt3r:

Last option:

You said you reinstalled windows, but did you try a clean install? Install to a different partition and try from there.

-or- iirc, Dell has a recovery option which allows you to restore the laptop back to factory-defaults (So you don't have to manually format/reinstall/etc). You should try that if possible.

Yeah, reinstalled like, used Dell's recovery partition, using their Drive image.

Cheers

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d3Xt3r

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#235331 14-Jul-2009 20:14

ccleaner and Auslogic aren't that great at (aggressive) at cleaning the registry, so do try to give jv16 a go.

But if you indeed are getting this error from a fresh restore, I highly suggest giving Dell a call. They may not be of much help, but at least you'll be able to take out your frustrations on them ;)

Aaroona

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#235332 14-Jul-2009 20:16

d3Xt3r: ccleaner and Auslogic aren't that great at (aggressive) at cleaning the registry, so do try to give jv16 a go.

Alright, thanks for that, will give it a go!

d3Xt3r:
But if you indeed are getting this error from a fresh restore, I highly suggest giving Dell a call. They may not be of much help, but at least you'll be able to take out your frustrations on them ;)

Oh mate, you've got no idea..

6 months + 4 laptops + 20odd service jobs later, and i still don't have a working laptop from Dell :@

Aaroona

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#235437 15-Jul-2009 00:14

Unfortunately, no go still :(

d3Xt3r

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#235609 15-Jul-2009 12:59

Tried contacting Microsoft?

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