YooBee vs. Noel Leeming - a little rant

Forums › Mac OS › YooBee vs. Noel Leeming - a little rant

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49 posts

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#878170 14-Aug-2013 15:42

Krishant007: I have a caddy for 15 bucks including delivery if anyone wants it ;). still unused

Hmm, what's this caddy business? Time to do some research, I might find I'm interested :)

nakedmolerat

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#878172 14-Aug-2013 15:45

I don't understand why OP didn't ask the sales dude to go and get what he want if he already knew which one to buy. It is part of the job for them to promote the product and help the customers (most have no idea what SSD means!). He wasn't lying!

Everytime sales people come to me and offer help, I will politely decline and let them know that I'll call him/her once I make up my mind. Most of the time I already knew what I want and went straight and ask them to give what I want. If they gave me wrong details, I'll politely correct them.

Thanks for pointing out the existence of 1TB SSD! I really need to replace my ageing 1TB green drive!

Behodar

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#878173 14-Aug-2013 15:46

wasabi2k: best of both worlds.

Best of the hard drive worlds, but then you can't put DVDs in it!

einsteinsboi

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#878177 14-Aug-2013 15:55

nakedmolerat: I don't understand why OP didn't ask the sales dude to go and get what he want if he already knew which one to buy. It is part of the job for them to promote the product and help the customers (most have no idea what SSD means!). He wasn't lying!
Thanks for pointing out the existence of 1TB SSD! I really need to replace my ageing 1TB green drive!

I did that several times. As I mentioned in my post, I did tell the salesperson that I knew exactly what I wanted and didn't need a sales pitch, but he insisted on lecturing me about why it was better for me to buy a different one. I already knew about SSDs, and Retina display and all that, and told him that I had weighed all my options and wanted the one I had asked him to fetch for me, but he kept talking. Hence, I left.

I didn't ask him to explain anything to me. If I need to know something, I ask. If I'm ready to buy, I ask for the product I want. In this case I walked in, found the little plastic display thingie with the description of the product I wanted, called him over and asked him to fetch it for me so I could buy it, but he launched into his little speech no matter how many times I told him I knew what I wanted and to please just fetch me the Macbook I wanted. Hence my little rant.

einsteinsboi

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#878178 14-Aug-2013 15:57

wasabi2k: Alternatively buy an SSD and get a caddy for a large spinning disk to replace your optical drive.

best of both worlds.

on a side note - caddy is $20 with free shipping on ebay, $80 on pbtech...

Hmm, just found this link: https://discussions.apple.com/docs/DOC-4741

Will come in handy when I have the budget to replace my current drive with a large capacity SSD one. Thanks for the info.

alasta

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#878216 14-Aug-2013 16:57

I think the Macbook Pro I bought last year will be the last computer I'll own with a conventional hard drive.

The reason I didn't go for SSD this time around is that I want to keep all of my content on one drive, otherwise it gets too complicated trying to back up both an SSD and a supplementary hard drive.

Behodar

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#878228 14-Aug-2013 17:02

alasta: The reason I didn't go for SSD this time around is that I want to keep all of my content on one drive, otherwise it gets too complicated trying to back up both an SSD and a supplementary hard drive.

I know just what you mean. With my current (desktop) machine I had a boot/apps SSD, with the Users folder on the HDD. That worked relatively well but then 10.8.3 came along and I replaced it with a DIY fusion drive.

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nzbnw

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#878272 14-Aug-2013 18:54

Inphinity:

or you can just buy a 512GB SSD for half that :P

I did almost exactly that, replaced the 512GB drive with a 256GB SSD in my Mid 2010 Macbook Pro 15". It's an extremely easy upgrade to do, just used SuperDuper to copy my old HDD to the new SSD first. Swapped out the drives waited for it to boot, make some changes in system preferences so the Mac would boot from the SSD and not look for the old HDD.

So if the OP ever wanted to look at it later as SSD prices fall it's no big deal.

nzbnw

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#878316 14-Aug-2013 19:32

The last three times I have been in to the same YooBee store, twice I have left feeling pretty disappointed with the service.

First time I went in to ask about Apple TV and some spec (I can't remember exactly what it was, it was over a year ago) and something else. The dude just googled the Apple Store on a display Mac (which I already had done) and said he couldn't answer my question. He didn't even consult another staff member. No s**t, do you not think I have already done that! Thought it was a bad look.

Just yesterday I went in and wanted to talk to someone about a TimeMachine with the intention of buying one. I had the opposite experience to the OP and I counted about 3-4 staff not speaking to any customers and for 2 minutes while I was looking at the box no one approached me. I don't expect to be waited on but twice in that time staff walked straight past! Of course I could have gone and struck up a conversation with them and asked the questions but yeah... didn't feel like it that day! Went home and did further research and bought one off the Apple Store.

Interested to know what YooBee store this is because the one I went to has a Noel Leeming opposite too. Doesn't really matter because I decided I can't be bothered going in there anymore. Can't wait for Apple to one day bring an official store...

einsteinsboi

49 posts

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#878324 14-Aug-2013 19:41

nzbnw:
Inphinity:

or you can just buy a 512GB SSD for half that :P

I did almost exactly that, replaced the 512GB drive with a 256GB SSD in my Mid 2010 Macbook Pro 15". It's an extremely easy upgrade to do, just used SuperDuper to copy my old HDD to the new SSD first. Swapped out the drives waited for it to boot, make some changes in system preferences so the Mac would boot from the SSD and not look for the old HDD.

So if the OP ever wanted to look at it later as SSD prices fall it's no big deal.

nzbnw

Perfecto! Thanks for sharing your experience. That's my plan :)

HiTM4N

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#878345 14-Aug-2013 20:11

I have to laugh a little and agree with the OPs statements, as well as the others here.

My GF doesn't like going into any computer related shop with me anymore because it normally ends in me trying to educate the sale person on the incorrect statements they had made.
9 times out of 10 I only go in to check out the new tech and see if it justifies the upgrade or not, so i just want to see if it suites my needs or not with a hands on test.

Love of all phones, computers and gadgets

bradstewart

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#878391 14-Aug-2013 21:28

I was recently asked to leave a Noel Leeming after pointing out to a salesperson he was lying to a lady trying to buy a Microsoft Surface. I did preface my remarks with "I'm sorry but that's just not true..." but I cost them a sale and then directed the very appreciative lady to Jb Hi-Fi.

Telling somebody if they don't buy Norton 360 they will get lots of viruses and somebody will (they said will, not could) steal their internet banking details because Windows 8 is really unsafe is just poor form.

A week later when I went to buy a Surface, I went to the other Noel Leeming in town to get it and had a far more pleasant experience with the salesperson. The guy even knew right away I wasn't going to want to extended warranty.

michaelmurfy

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#878411 14-Aug-2013 22:14

I've never had any bad experiences with Noel Leeming (possibly since the local store knows me) - they're just generally chatty and actually pick my brain with some things. JB HiFi I've had some weird experiences with, every time I go into the store I get customers come up to me and ask me questions so I now avoid it.

I'm quite against Apple in terms of their laptops since I had a bad experience with a keyboard failing, Yoobee wouldn't do the repair under the CGA and tried charging me for a mainboard + keyboard, after saying I didn't accept this and under the CGA you have to repair it they held onto it for a while, February EQ shook Christchurch and my laptop was stuck in their Moorhouse Ave building for just over a month.

I got a phonecall to collect it, thought they had repaired it but instead gave it to me in pieces (not kidding here) along with a quote for repairing impact damage caused by the quake ($2100 total, the price of a new upgraded MacBook). This mac when I handed it over to them was in perfect condition (apart from the keyboard not working)

Due to stress of the quake I let it slide, looking back I should have taken them to small claims, they handed me a non-working mac complete with a swollen battery and dents all over it. This is why I have sworn off Yoobee + Macs in general.

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nathan

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#878412 14-Aug-2013 22:16

Despite the EQ, terrible story & service

Dunnersfella

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#878448 14-Aug-2013 22:54

A slightly opposing experience.

When my parents (finally) decided to replace their aging PC with a Mac, I Google'd the specs, showed them their two options and met them at the store.
Arriving at Yoobee 3 minutes before them, I was approached by a staff member. I explained to her that my folks would be coming in, that I would be doing all the setup / education... and my only questions were about Microsoft Office options for them / prices of an external USB 3 HDD + what are their stock levels?
Mum and Dad turned up, the girl let them play with the two laptop options for a few minutes - Dad decided they should go for the slightly larger screen... I picked the hard drive + Windows off the shelf... and we were done. The staff member did the whole 'I recommend Apple Care', Dad turned it down, they paid and we left.

I'd have been surprised if anything else had happened to be honest. I can't fault them, they didn't have to work for the sale at all, they just had to follow the script - and they did that. She got two attachments + a 2.5k laptop, so it was fine from her end. Mum and Dad got their laptop, and I got a lifetime of being their 'tech support'.

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