Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




416 posts

Ultimate Geek
+1 received by user: 7


Topic # 143331 10-Apr-2014 19:06
Send private message

My wife has a Macbook Air (2013), Mavericks 10.9.2.
It connected wirelessly on Wednesday, but will not connect wirelessly or via USB Ethernet today (Thursday)
All our other devices (Android and Desktop Windows 8.1) have no problem, either wirelessly or hard-wired.
I have tried a shutdown/restart but still no connection (wireless and USB hard-wired).
System Preferences>Network shows no errors either wireless or USB Ethernet.
As far as I am a know nothing was installed on Wednesday and my wife would not be remotely interested in 'fiddling' with settings she knows nothing about.

All our hard wired devices are using powerline, but I have connected the Mac directly to the Huawei HG659 modem/router (VDSL) in the garage and still no internet access.

This is the first time this has happened since we got the Mac (Sept 2013).

Any suggestions on what to try next?




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3939 posts

Uber Geek
+1 received by user: 2081

Lifetime subscriber

  Reply # 1023066 10-Apr-2014 19:34
Send private message

Naive question - Does her Mac have a physical wireless on-off switch? (Wintel notebooks often do)
This would not explain the failed Ethernet connection though.
I don't own a Mac but I know they never fail smile




Sideface




416 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1023087 10-Apr-2014 20:03
Send private message

No, there is no switch on the air




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
4726 posts

Uber Geek
+1 received by user: 1444


  Reply # 1023098 10-Apr-2014 20:32
Send private message

In System Prefs -> Network, do the connections light up with a green dot?

Clicking in to advanced, is there a valid IP address there?

Are you running IPv6 internally?



416 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1023119 10-Apr-2014 21:10
Send private message

RunningMan: In System Prefs -> Network, do the connections light up with a green dot?

Clicking in to advanced, is there a valid IP address there?

Are you running IPv6 internally?


1) Green Dot
Both are green - USB Ethernet and Wi-Fi

2) USB Ethernet = 192.168.1.9 (OK by me, Router is 192.168.1.1)
Wi-Fi = 192.168.1.7

3. Not that I am aware of.





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


4726 posts

Uber Geek
+1 received by user: 1444


  Reply # 1023122 10-Apr-2014 21:19
Send private message

Sounds like there is connectivity of both are getting valid IP address in the right range. Have seen an issue a couple of times with it trying to use IPv6 when there isn't a valid route.

Try going in to the advanced settings and flicking IPv6 off



416 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1023124 10-Apr-2014 21:24
Send private message

RunningMan: Sounds like there is connectivity of both are getting valid IP address in the right range. Have seen an issue a couple of times with it trying to use IPv6 when there isn't a valid route.

Try going in to the advanced settings and flicking IPv6 off


As of now, I am connected via USB Ethernet.
Configure IPv6 is set to 'Automatically' (which I have never touched).
The only 2 other options are: Manually Link-local only




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


5549 posts

Uber Geek
+1 received by user: 1613

Trusted

  Reply # 1023126 10-Apr-2014 21:25
Send private message

$20 says its a DNS issue.
In network utility can you PING a host name?




Steam: Coil (Same photos as profile here)
Origin: Scranax
Currently playing on PC: Rust, Subnautica, CS:GO, AOE2 HD, BeamNG Drive, BF1.




416 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1023128 10-Apr-2014 21:26
Send private message

TimA: $20 says its a DNS issue.
In network utility can you PING a host name?

Wow!
I have no idea what to do next.




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


72 posts

Master Geek
+1 received by user: 10
Inactive user


  Reply # 1023131 10-Apr-2014 21:35
Send private message

alisam: My wife has a Macbook Air (2013), Mavericks 10.9.2.
It connected wirelessly on Wednesday, but will not connect wirelessly or via USB Ethernet today (Thursday)
All our other devices (Android and Desktop Windows 8.1) have no problem, either wirelessly or hard-wired.
I have tried a shutdown/restart but still no connection (wireless and USB hard-wired).
System Preferences>Network shows no errors either wireless or USB Ethernet.
As far as I am a know nothing was installed on Wednesday and my wife would not be remotely interested in 'fiddling' with settings she knows nothing about.

All our hard wired devices are using powerline, but I have connected the Mac directly to the Huawei HG659 modem/router (VDSL) in the garage and still no internet access.

This is the first time this has happened since we got the Mac (Sept 2013).

Any suggestions on what to try next?


Have you tried turning it off and on again?



416 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1023133 10-Apr-2014 21:42
Send private message

If you mean the modem/router, yes i have.
Can try again though.




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


72 posts

Master Geek
+1 received by user: 10
Inactive user


  Reply # 1023135 10-Apr-2014 21:46
Send private message

alisam: If you mean the modem/router, yes i have.
Can try again though.

The computer

81 posts

Master Geek
+1 received by user: 12


  Reply # 1023153 10-Apr-2014 21:55
Send private message

Probably not the solution but check location in the apple menu to make sure you don't have two different locations enabled, and you have inadvertently selected a different location setting.



416 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1023159 10-Apr-2014 22:12
Send private message

hagrid:
alisam: If you mean the modem/router, yes i have.
Can try again though.

The computer

Done, but no change.




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier




416 posts

Ultimate Geek
+1 received by user: 7


  Reply # 1023160 10-Apr-2014 22:16
Send private message

Perhaps, I should re-install Mavericks.
I have, no idea how to do this.
If the recommendations is Google it, then OK, I will.




PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL), Ubiquiti Edgerouter Lite-3, Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


81 posts

Master Geek
+1 received by user: 12


  Reply # 1023164 10-Apr-2014 22:38
Send private message

Create a new user in the users and groups system preferences. See if you can connect from that account. If yes, then there may be a corrupt network file in the main account. I agree that it may be something to do with DNS server settings.

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.