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Topic # 148588 24-Jun-2014 10:47
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I have a new MacBook Pro, all of a sudden iTunes won't open whatsoever. It bounces around a little and nothing happens. I tried to reinstall iTunes and I get an error message: Installation failed, the installer encountered an error, that caused installation to fail. Contact the software manufacturer for assistance. ALSO I tried to instal Netflix and I got the same error message when I tried to install Silverlight that is used to stream Netflix. HELP I am going crazy! 

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  Reply # 1073229 24-Jun-2014 10:49
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Go into Applications, then Utilities and run Disk Utility and complete a repair disk permissions task and then restart the computer.




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  Reply # 1073230 24-Jun-2014 10:49
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If it's new you can call Apple support as you get 90 days included.





 
 
 
 




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Geek


  Reply # 1073250 24-Jun-2014 10:59
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nedkelly: Go into Applications, then Utilities and run Disk Utility and complete a repair disk permissions task and then restart the computer.


I followed your instructions, but the option to repair disk permissions is not available, so i tried to verify disk and it says iTunes is ok. Still won't allow me to repair disk...



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Geek


  Reply # 1073252 24-Jun-2014 11:00
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CYaBro: If it's new you can call Apple support as you get 90 days included.

 

Its over 90 days now.



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Geek


  Reply # 1073267 24-Jun-2014 11:03
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I followed your instructions, but the option to repair disk permissions is not available, so i tried to verify disk and it says iTunes is ok. Still won't allow me to repair disk...

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  Reply # 1073277 24-Jun-2014 11:10
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In Disk Utility there will be two options for your drive; one will have the model name (eg. "Toshiba 12345") and the other will be the volumen name (eg. "Macintosh HD"). Try selecting each one in turn and see whether the Repair Disk Permissions option becomes available.

If that doesn't work then reboot while holding Cmd-S at the boot chime, and it'll drop into text mode. Once you get a prompt (which from memory is "#" but might be "$"), type the following:

fsck -fy /

It'll go through some checks then return you to the prompt. You'll then be able to type either "reboot" or "restart" (I've forgotten which) to get back into the normal system, which with any luck will behave itself now.

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  Reply # 1073278 24-Jun-2014 11:11
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How far over 90 days? might be worth just calling anyway, they can't charge you without your OK.




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Geek


  Reply # 1073309 24-Jun-2014 11:38
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I' never been in text mode... and I am not computer savvy.. will I be able to get out of text mode if I cannot read the text mode?



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Geek


  Reply # 1073325 24-Jun-2014 11:50
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Ok I tired the text mode and did everything and iTunes still won't open. It said Macintosh seems to be ok. My iTunes used to work perfectly fine, till about a week ago.. and it just won't open. Nothing that I try to install will install... 

gzt

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  Reply # 1073342 24-Jun-2014 12:12
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Try running Software Update. It will be interesting if that is able to install stuff.

If it can, then some kind of user permissions problem has occurred. If that is true, then creating a new user might be a way out of it.



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Geek


  Reply # 1073345 24-Jun-2014 12:17
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I have done an update, it always says unable to automatically install, and gives me a box to press to instal updates. I updated again this morning... 


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  Reply # 1073528 24-Jun-2014 15:54
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What if you create another admin user account and log into that?
Does iTunes work then?




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  Reply # 1073536 24-Jun-2014 16:01
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Have you tried deleting iTunes preferences?

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  Reply # 1073566 24-Jun-2014 16:49
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Do an SMC Reset

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  Reply # 1073577 24-Jun-2014 17:08
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Check your date and time on the machine




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