Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


13 posts

Geek


Topic # 148588 24-Jun-2014 10:47
Send private message

I have a new MacBook Pro, all of a sudden iTunes won't open whatsoever. It bounces around a little and nothing happens. I tried to reinstall iTunes and I get an error message: Installation failed, the installer encountered an error, that caused installation to fail. Contact the software manufacturer for assistance. ALSO I tried to instal Netflix and I got the same error message when I tried to install Silverlight that is used to stream Netflix. HELP I am going crazy! 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
556 posts

Ultimate Geek
+1 received by user: 69

Trusted

  Reply # 1073229 24-Jun-2014 10:49
Send private message

Go into Applications, then Utilities and run Disk Utility and complete a repair disk permissions task and then restart the computer.




Apple Certified Support Professional (ACSP) 10.10, MCITP 2008

2917 posts

Uber Geek
+1 received by user: 276


  Reply # 1073230 24-Jun-2014 10:49
2 people support this post
Send private message

If it's new you can call Apple support as you get 90 days included.







13 posts

Geek


  Reply # 1073250 24-Jun-2014 10:59
Send private message

nedkelly: Go into Applications, then Utilities and run Disk Utility and complete a repair disk permissions task and then restart the computer.


I followed your instructions, but the option to repair disk permissions is not available, so i tried to verify disk and it says iTunes is ok. Still won't allow me to repair disk...



13 posts

Geek


  Reply # 1073252 24-Jun-2014 11:00
Send private message

CYaBro: If it's new you can call Apple support as you get 90 days included.

 

Its over 90 days now.



13 posts

Geek


  Reply # 1073267 24-Jun-2014 11:03
Send private message

I followed your instructions, but the option to repair disk permissions is not available, so i tried to verify disk and it says iTunes is ok. Still won't allow me to repair disk...

6188 posts

Uber Geek
+1 received by user: 1016

Trusted
Lifetime subscriber

  Reply # 1073277 24-Jun-2014 11:10
Send private message

In Disk Utility there will be two options for your drive; one will have the model name (eg. "Toshiba 12345") and the other will be the volumen name (eg. "Macintosh HD"). Try selecting each one in turn and see whether the Repair Disk Permissions option becomes available.

If that doesn't work then reboot while holding Cmd-S at the boot chime, and it'll drop into text mode. Once you get a prompt (which from memory is "#" but might be "$"), type the following:

fsck -fy /

It'll go through some checks then return you to the prompt. You'll then be able to type either "reboot" or "restart" (I've forgotten which) to get back into the normal system, which with any luck will behave itself now.

1844 posts

Uber Geek
+1 received by user: 991


  Reply # 1073278 24-Jun-2014 11:11
Send private message

How far over 90 days? might be worth just calling anyway, they can't charge you without your OK.




Location: Dunedin



13 posts

Geek


  Reply # 1073309 24-Jun-2014 11:38
Send private message

I' never been in text mode... and I am not computer savvy.. will I be able to get out of text mode if I cannot read the text mode?



13 posts

Geek


  Reply # 1073325 24-Jun-2014 11:50
Send private message

Ok I tired the text mode and did everything and iTunes still won't open. It said Macintosh seems to be ok. My iTunes used to work perfectly fine, till about a week ago.. and it just won't open. Nothing that I try to install will install... 

gzt

9832 posts

Uber Geek
+1 received by user: 1472


  Reply # 1073342 24-Jun-2014 12:12
Send private message

Try running Software Update. It will be interesting if that is able to install stuff.

If it can, then some kind of user permissions problem has occurred. If that is true, then creating a new user might be a way out of it.



13 posts

Geek


  Reply # 1073345 24-Jun-2014 12:17
Send private message

I have done an update, it always says unable to automatically install, and gives me a box to press to instal updates. I updated again this morning... 


2917 posts

Uber Geek
+1 received by user: 276


  Reply # 1073528 24-Jun-2014 15:54
One person supports this post
Send private message

What if you create another admin user account and log into that?
Does iTunes work then?




241 posts

Master Geek
+1 received by user: 61


  Reply # 1073536 24-Jun-2014 16:01
Send private message

Have you tried deleting iTunes preferences?

4432 posts

Uber Geek
+1 received by user: 872

Moderator
Trusted
Lifetime subscriber

  Reply # 1073566 24-Jun-2014 16:49
Send private message

Do an SMC Reset

556 posts

Ultimate Geek
+1 received by user: 69

Trusted

  Reply # 1073577 24-Jun-2014 17:08
Send private message

Check your date and time on the machine




Apple Certified Support Professional (ACSP) 10.10, MCITP 2008

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.