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Forums › Mac OS › 27 inch iMac screen fault
MikeB4

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#150902 7-Aug-2014 10:56
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Very sad day, my 27" iMac has a screen fault. It is odd, if you picture a water stain on paper that has been there for a while that is what is appearing on my screen and is very noticeable on light backgrounds. I have logged a fault with Apple and they are going to look at it.

Hopefully something can be done that is cost effective.

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Dynamic
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  #1103929 7-Aug-2014 11:38
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This came up on GZ recently IIRC, and unfortunately seems to be a not uncommon issue.

Is it near the top right corner?  I think I have read this is common as this is where the gruntier graphics chips are located along with the extra heat they generate.




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  #1103956 7-Aug-2014 11:56
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keep us posted will ya :D

livisun
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  #1103964 7-Aug-2014 12:06
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What year is the iMac?



MikeB4

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  #1104218 7-Aug-2014 16:11
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Its a late 2011 machine, when I spoke to Apple they said they will consider remedy.

Dropped it of at Connect, will wait and see.

jarledb
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  #1104249 7-Aug-2014 17:06
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Dynamic: This came up on GZ recently IIRC, and unfortunately seems to be a not uncommon issue.

Is it near the top right corner?  I think I have read this is common as this is where the gruntier graphics chips are located along with the extra heat they generate.


Have the exact same issue on a Dell 27", from memory the same panel as Apple uses. Pretty sucky.




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MikeB4

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  #1104275 7-Aug-2014 18:03
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From memory the iMac panels are sourced from Samsung.

MikeB4

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  #1104964 8-Aug-2014 15:48
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Had a call from the folks looking at my iMac. They said they have no idea what it is. Not looking hopeful.

 
 
 
 

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livisun
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  #1105006 8-Aug-2014 17:02
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They are LG panel, and are quite a common fault.. push it harder with apple they will replace :p

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  #1105009 8-Aug-2014 17:07
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Mention the CGA if they begin to stonewall you(as long as it was purchased for personal use). 2011 isn't that old for a premium computer, especially if it is a known fault that may develop overtime.

livisun
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  #1105047 8-Aug-2014 17:44
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Yes, I just had one this afternoon that was approved, except that it was clearly physical damage. He must of fought hard enough! 
In your case, its not user fault.. Apple knows about it too

MikeB4

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  #1105057 8-Aug-2014 18:03
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They are coming back to me on Monday, depending on that response I will decide to don my armour and go into battle

pknz
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  #1105838 10-Aug-2014 11:53
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Just wanted to add my 2c here.

Also have seen this watermark/spill like mark on several 27" and 21" iMac displays from around 2011.

Have all had the displays replaced under Apple Care warranty. Very annoying when used in photography/design studio.

MikeB4

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  #1105845 10-Aug-2014 12:36
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I will be stating my position and desired outcome very loudly

dejadeadnz
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  #1105875 10-Aug-2014 14:17
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This is quite possibly less than 3 years old. If it's for personal use, I'd say the CGA and its requirements in respect of goods being of acceptable quality has you more than covered.

MikeB4

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  #1105877 10-Aug-2014 14:24
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Yes it is personal use only and I believe I purchased it early 2012.

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