Handsomedan:

 

Trademe's response to my complaint about Aramex and the fact that I booked it through them and didn't have any other choice of courier. 

Trademe: Thanks for letting us know about your concerns with Aramex. I know how frustrating it is when courier bookings don't go to plan so it's a shame to hear you've had issues with them. We will continue to have Aramex as an option when booking a courier via Trade Me - they are a national company, and we partnered with them and believe in the service they can provide. It's not often we have issues, but when we do, it can often be traced down to a local issue, and even a specific driver on that day. Thousands of bookings go through them a day, most without a hitch, but I’m truly sorry you haven’t had a good experience with them. Of course, you're welcome to use NZ Post instead or another courier directly. Sometimes you may only be given one courier as an option - this could be due to the buyer's address, or one of the couriers being fully booked or unavailable at the time of booking. If this happens, often trying again another time does the trick.

 

Shitty, weazly, shallow responses like these are almost more annoying than the crap customer service that we complain about.