Handle9:

 

Handle9:

 

Checking in online and getting a decent seat then when I go to board being moved to the arse end of the plane. 

 

 

Having a chat to the crew it was a change in aircraft configuration. Most of the aircraft was moved around. 

 

I was a bit grouchy about a couple of things and I have to say the crew was really great. They really tried to help make the flight better for me and I felt that they took my feedback seriously and didn’t just brush it off. After a week of typically German customer service it was a nice change. 

 

Had that on a family Canada trip 18 months ago.  Dad put a lot of time into booking everyone from their various home ports so that we were seated together on the flights.  However, they "changed the plane" a few days out and we were mostly all split up because of the separate bookings required to align Wgtn, Akl and Melbourne "domestic" legs with the AKL-YVR flight.  Some time on calls with the airline managed to get us seated together enough for the out bound flight but not the return flight.  That turned out ok as we were pretty much sick of each other by then anyway.