quickymart:
I had really good service from PB Tech, and absolutely crap from Expert Infotech. I've never set foot inside the latter again ever since - PB gets all my business now.
Unfortunately for me, PB Tech has been one of the worst in my experiences. I shop at their North Shore store, and getting someone to even look at me let alone answer a question, is nearly impossible. It's probably just that store, or the way I look, or me being American (not being judgemental here, I know the accent can turn people off), but I try to avoid actually going in whenever I can, and just order online instead and pick it up. I'll have to find another store to try out, this one just happens to be close to me.
If I can, I get the items at Mighty Ape instead, their customer service has been great for me.