Regulars to Geekzone will know I have a low opinion of many retailers in NZ. However, this week I have two examples of excellent customer service to share.
1.) I had bought a $10.00 Eveready LED torch. Unfortunately, it was only ready to give the dimmest of beams, so feeble it would have been approved for the London blackout in 1940! I swapped batteries and no better. In fact most of the time I got no beam at all from the torch. The switch felt a little dodgy. Anyway getting to the good part of the story, I took it back to the Riccarton Pak n Save the next day along with my groceries receipt, & explained what had happened. The supervisor lady invited me to pick another one & I walked out of there - the whole thing took under 2 minutes! No argument just responsive & sensible customer service.
2.) I had to make a small change to a SCTI travel insurance policy. The error had been caused by me not reading something properly! Despite warnings on their website about high call volume, I got through immediately at 8.30 am and had the change made without any drama or delay by an efficient and very helpful lady. Well done SCTI!
Wouldn't it be nice if customer experience was like this more often?