Harvey Norman stays true to word on CGA, in a bad way!

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muppet

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#2233552 9-May-2019 11:18

My fitbit broke ~1 month out of its warranty, I took it back to HN and said CGA and they said "Yup let me get you another one we'll send this one back" and they went back, got me a new one, did some paperwork and off I went.

So they're not all terrible.

I mean I said CGA first, they weren't offering to sort it out because of kindness.

insane

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#2233558 9-May-2019 11:30

surfisup1000:
Today I get this text from Harvey Norman...

"As a consolation Lenovo have agreed to cover this issue under a one time warranty. Current eta is another 2 weeks"

The gift that keeps on giving...

surfisup1000

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#2233570 9-May-2019 11:36

muppet:

My fitbit broke ~1 month out of its warranty, I took it back to HN and said CGA and they said "Yup let me get you another one we'll send this one back" and they went back, got me a new one, did some paperwork and off I went.

So they're not all terrible.

I mean I said CGA first, they weren't offering to sort it out because of kindness.

Ha ha , almost like it was designed to fail at the end of the warranty period. I think it depends on whom you speak with first, and the training they have been given around the CGA.

surfisup1000

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#2249209 31-May-2019 16:41

Apart from the initial denial of the CGA claim, Harvery Norman have now done pretty well.

Lenovo have already had the machine for 5 weeks, and it is looking like they are going to have it for at least another 4.

So, Harvey Norman objected directly to Lenovo and requested a full refund due to unacceptable repair delays. Lenovo accepted this, and I have been given a full refund, which I used to buy a new laptop today.

Good outcome in the end, and great that Harvey Norman went into bat for me like this.

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