Woolworths' 'Everyday Rewards' collects customers' everyday information

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#3195045 14-Feb-2024 13:24

The NZ judicial system system is ineffective at discouraging theft, so retailers are forced to do ANPR and other surveillance to economically protect themselves.

Even Pak-n-Save can link purchase records to CCTV - I got double charged for a pricey product at Pak-n-Save. When I went back to them days later asking for a refund, in just a few minutes they reviewed CCTV recordings and confirmed I indeed had just one unit of the product and that it had been mistakenly double-scanned by the checkout operator and refunded me.

99.999% of crooks don't care what brand of toilet paper you buy.

kiwiharry

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#3195046 14-Feb-2024 13:30

gzt: I was at Countdown/Woolworths a few days ago. While shopping I saw an empty box left over from shelf-stocking and put it in my trolley. I get to the self-checkout and scan all my items. Only the empty box is left in the trolley. I will use it later to carry my shopping.

Checkout refuses to go to payment stage. Assistant comes over and logs in. Over the assistant's shoulder I can see the checkout has detected the empty box as an item in the trolley and held me up on the basis there are items remaining in trolley.

I'm impressed. This is more advanced than I expected. It does make you wonder how they are correlating and marking all that data. It would be unpleasant to be on some dystopian supermarket watch-closely list in cases of misclassification.

Same happened to me last week. My local Woolworths has an in-store pharmacy and I had collected some RAT tests during my shop so it pinged those as still being in the trolley. Brief video shown on the screen was an overhead capture of me and RAT tests in the trolley.

If you can't laugh at yourself then you probably shouldn't laugh at others.

eracode

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#3195050 14-Feb-2024 13:34

kiwiharry:

Same happened to me last week. My local Woolworths has an in-store pharmacy and I had collected some RAT tests during my shop so it pinged those as still being in the trolley. Brief video shown on the screen was an overhead capture of me and RAT tests in the trolley.

It’s difficult to understand why Woolworths have such a rat infestation problem when they actually sell RAT tests instore.

Sometimes I just sit and think. Other times I just sit.

heavenlywild

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#3195052 14-Feb-2024 13:41

🙄

eracode

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#3195062 14-Feb-2024 14:10

One final thought: Woolworths could put their facial recognition system to good use to work out how many rats they’re dealing with. Are they seeing just one, the same rat multiple times - or several different rats at different times? Quite handy and nifty for them actually.

Sometimes I just sit and think. Other times I just sit.

DonH

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#3195063 14-Feb-2024 14:11

heavenlywild:

I've just deleted my account with my real name and details.

Unfortunately you can't live without it - or can you? Anyway, I've created a new account with made up details. Do what I can. Not perfect but hey.

I would not be at all surprised to find that they have linked your old account and your new account together via your payment card number.

People hear what they see. - Doris Day

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Kyanar

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#3195068 14-Feb-2024 14:30

gzt: I was at Countdown/Woolworths a few days ago. While shopping I saw an empty box left over from shelf-stocking and put it in my trolley. I get to the self-checkout and scan all my items. Only the empty box is left in the trolley. I will use it later to carry my shopping.

Checkout refuses to go to payment stage. Assistant comes over and logs in. Over the assistant's shoulder I can see the checkout has detected the empty box as an item in the trolley and held me up on the basis there are items remaining in trolley.

I'm impressed. This is more advanced than I expected. It does make you wonder how they are correlating and marking all that data. It would be unpleasant to be on some dystopian supermarket watch-closely list in cases of misclassification.

In Australia, they now use electronic gates at some stores, which won't open to let you leave the store if they detect "unpaid" products.

Shindig

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#3195069 14-Feb-2024 14:36

Vote with your feet and wallet.

I'll shop at other places and avoid the super markets entirely.

Certainly won't be getting one of the new cards.

The little things make the biggest difference.

eracode

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#3195076 14-Feb-2024 15:01

Shindig:

Vote with your feet and wallet.

I'll shop at other places and avoid the super markets entirely.

Certainly won't be getting one of the new cards.

Fine - but incur higher prices and less convenience.

Sometimes I just sit and think. Other times I just sit.

Gorch

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#3195079 14-Feb-2024 15:15

I was involved with the instore rollout of a similar system in a previous job. When it was first announced and they got us all together, the presenter gave us case studies of what would be possible based on what was happening in the UK, including using beaconing via your phone to know when you came in, push notification of personalised discounts (e.g. bottle of wine on a Friday night) and tracking through the store.

Seems like the tech and investment is finally catching up with the dreams.

This is why despite being the in-store champion for the product, my barcode is in my StoCard app to. I get they have to sell ads to keep working, but it would be nice if StoCard was just barcodes - push notifications saying a new specials pamphlet is available is a bit annoying.

heavenlywild

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#3195087 14-Feb-2024 15:43

Unfortunately it isn't easy to avoid not using the app or scanning the card because, well, people tend to get used to these things and forget they cared.

So rather than living under a rock, I have created a new account with an alias name and made up DOB. The address I put in is wrong too and it's not an issue as I don't do delivery.

I also just deleted my previous account with my true details.

You do what you can.

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mattwnz

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#3195141 14-Feb-2024 15:57

eracode:

One final thought: Woolworths could put their facial recognition system to good use to work out how many rats they’re dealing with. Are they seeing just one, the same rat multiple times - or several different rats at different times? Quite handy and nifty for them actually.

You would think their camera systems could be setup to detect rodents, and that they would put in as much effort into this, as they do into IDing customers and cars for stock shrinkage. Rodents are effectively costing consumers more as well, due to the products they consume or infest that need throwing out and stores having to be closed. At the end of the day consumers are the ones paying for these costs through higher prices and their prices tend to be higher than P&Ss.

mattwnz

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#3195142 14-Feb-2024 15:58

heavenlywild:

Unfortunately it isn't easy to avoid not using the app or scanning the card because, well, people tend to get used to these things and forget they cared.

So rather than living under a rock, I have created a new account with an alias name and made up DOB. The address I put in is wrong too and it's not an issue as I don't do delivery.

I also just deleted my previous account with my true details.

You do what you can.

As many online systems seem to end up being hacked over time, people should be really careful over the information they now give to companies IMO.

eracode

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#3195143 14-Feb-2024 16:07

mattwnz:

You would think their camera systems could be setup to detect rodents, and that they would put in as much effort into this, as they do into IDing customers and cars for stock shrinkage. Rodents are effectively costing consumers more as well, due to the products they consume or infest that need throwing out and stores having to be closed. At the end of the day consumers are the ones paying for these costs through higher prices and their prices tend to be higher than P&Ss.

Yes. Obviously I was just being a smartA but you’re quite right. If they could do that they might be able to deal with a rodent before it gets seen by customers and gets put in the headlines.

Sometimes I just sit and think. Other times I just sit.

alasta

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#3195147 14-Feb-2024 16:26

mattwnz:

You would think their camera systems could be setup to detect rodents, and that they would put in as much effort into this, as they do into IDing customers and cars for stock shrinkage. Rodents are effectively costing consumers more as well, due to the products they consume or infest that need throwing out and stores having to be closed.

Hopefully the new government will throw these rodents in jail. They promised that they would end Labour's soft on crime experiment, so these rodents need to be held accountable for their actions.

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