Our Disputes tribunal hearing against Trademe is in danger as they won't give us a contact number!

Forums › Off topic › Our Disputes tribunal hearing against Trademe is in danger as they won't give us a contact number!

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#3278276 2-Sep-2024 15:41

While this maybe a little off-topic, in the off-topic forum I'd also like to mention that lots of FAKE 2TB USB drives are starting to appear on Trademe. These have been littering Aliexpress and eBay in the past, but now TM. I've asked questions of the sellers relating to true capacity, as have a few other buyers, and the sellers just ignore us, then blacklist me. I've reported some of these listings to TM and of course, they've done nothing. They just want the commission on sales, no matter what.

IMHO TM are no better than FB Marketplace these days. Here are some representative listings:

https://www.trademe.co.nz/a/marketplace/computers/external-storage/external-hard-drives/listing/4889416230?archive=1

https://www.trademe.co.nz/a/marketplace/computers/external-storage/external-hard-drives/listing/4885584704?bof=UsJeveek

https://www.trademe.co.nz/a/marketplace/computers/external-storage/external-hard-drives/listing/4878780435?archive=1

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Rikkitic

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#3278290 2-Sep-2024 16:25

Goosey:

it’s not gone…where did you get that info from?

they were quite clear early on before they ended the free to air shows that they were going to remain in a limited capacity via digital channels…

https://www.tvnz.co.nz/shows/fair-go/contact-us

No, they are gone. One of the main levers they had was the ability to shame bad businesses on public television. That was a hammer, often quite effective. Now they don't even have a wet bus ticket. The power of shame is gone. No-one cares what gets said about them on-line. Of all the really dumb inexcusable stupid self-defeating things TVNZ could have come up with, this is by far the worst!

Plesse igmore amd axxept applogies in adbance fir anu typos

lxsw20

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#3278340 2-Sep-2024 16:36

Fair Go are semi-integrated with 7 Sharp now, they have the odd segment on there.

Spong

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#3279539 6-Sep-2024 14:57

Our Teleconference Tribunal hearing against Trademe was at 2pm today. Trademe had submitted additional information in defense of our claims by email to the tribunal without sending a copy to us (as they were instructed to do so) and in addition refused to appear in the hearing! They had also refused to supply a contact phone number.

We had a choice of continuing without seeing their new information, arranging a follow-up tele hearing (maybe November if we're lucky) or requesting a physical hearing. We've chosen a follow-up teleconference hearing.

In addition, any email sent direct to their trustandsafety@trademe.co.nz address has been bouncing back this week with a warning that "Direct emails aren't monitored"

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freitasm

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#3279540 6-Sep-2024 15:18

Spong:

Our Teleconference Tribunal hearing against Trademe was at 2pm today. Trademe had submitted additional information in defense of our claims by email to the tribunal without sending a copy to us (as they were instructed to do so) and in addition refused to appear in the hearing! They had also refused to supply a contact phone number.

We had a choice of continuing without seeing their new information, arranging a follow-up tele hearing (maybe November if we're lucky) or requesting a physical hearing. We've chosen a follow-up teleconference hearing.

In addition, any email sent direct to their trustandsafety@trademe.co.nz address has been bouncing back this week with a warning that "Direct emails aren't monitored"

And therein lies one problem with Disputes. Lawyers can ignore it or instructions, it seems, without much consequence.

Not providing the other side with documentation to continue the case would be a no-no in any courtroom.

Mehrts

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#3279951 8-Sep-2024 13:25

Wow, is there anything that Trademe can't do badly?

Their site search = Bad.
Their fees = Bad.
Their communications = Bad.
Their handling of bad sales = Bad.

It's like they're going out of their way to not care about their already poor reputation.

Spong

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#3281716 13-Sep-2024 14:30

So, onto the final installment. Trademe have fully reimbursed us the total of $1145 for our 2x combined claims rather than attend a follow-up hearing. A good result. We've both suggested strongly that they update their Trust and Safety information pages to warn of hijacked Trademe accounts belonging to members with 100% positive feedback and the risks of paying to NZ bank accounts beginning with the prefix "04-" as they're likely to be Wise accounts attached to ANZ "04" bank accounts. Whether they do, remains to be seen. They also confirm that they have NO contact phone numbers available for general contact, only for sales and business customers.

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floydbloke

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#3281756 13-Sep-2024 16:10

Spong:

So, onto the final installment. Trademe have fully reimbursed us the total of $1145 for our 2x combined claims rather than attend a follow-up hearing. ...

Good outcome, congratulations.

Now that it's essentially done and dusted, are you allowed and willing to provide some details as to what actually happened.

It might prevent others from becoming victims of similar
I'm a bit nosey

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

MarkM536

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#3281762 13-Sep-2024 16:23

Spong:

and the risks of paying to NZ bank accounts beginning with the prefix "04-" as they're likely to be Wise accounts attached to ANZ "04" bank accounts.

Learn something new everyday. I didn't know about this 04 prefix likely being Wise accounts.

mattwnz

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#3281768 13-Sep-2024 16:37

MarkM536:

Spong:

and the risks of paying to NZ bank accounts beginning with the prefix "04-" as they're likely to be Wise accounts attached to ANZ "04" bank accounts.

Learn something new everyday. I didn't know about this 04 prefix likely being Wise accounts.

IMO Banks or the regulator of banks should be providing far more information and education on this sort of thing with banks moving to an online model.

qwertee

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#3281771 13-Sep-2024 16:39

MarkM536:

Spong:

and the risks of paying to NZ bank accounts beginning with the prefix "04-" as they're likely to be Wise accounts attached to ANZ "04" bank accounts.

Learn something new everyday. I didn't know about this 04 prefix likely being Wise accounts.

Great outcome for Spong.

Yes, 2 of my Wise accounts use 04 prefixes, that I use with my Westpac account.
One to pay into my Wise account and the other to send money overseas.

Spong

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#3281812 13-Sep-2024 17:26

MarkM536:

Spong:

and the risks of paying to NZ bank accounts beginning with the prefix "04-" as they're likely to be Wise accounts attached to ANZ "04" bank accounts.

Learn something new everyday. I didn't know about this 04 prefix likely being Wise accounts.

Pretty much everything that happened has been covered in my first post plus the others since. Basically I had Benq W5700 projector on watch, and there were 2x listings that appeared back in Feb on the same day. I bought one of them for $800 and it was a good price but not crazy. The other one was $1250 Buy Now and $900 start, no reserve. That one (genuine) was later offered to me for $800. Everything looked fine, seller had 100% +ve feedback over many years, but only about 10 trades, say 1 or 2 each year. The original account holder was a lady from Welly who I suspect used the same username and password on multiple sites. Once compromised on another site, the scammer found they could access her Trademe account with the same credentials, and promptly changed her email address and p/w at TM. The change of email address was from an XTRA address to a Hotmail one with the near same identifier. Trademe never picked this up, until I contacted them 2x days later (with difficulty because you actually have to lie about the time since the trade to get to a real person on chat). Immediately, they recognized this as a compromised account and a canned email came telling me not to pay, due to a compromised account. Too late, money sent offshore. I found the account number beginning "04" was attached to a Wise card. Wise couldn't recover the money. My bank (ASB) simply never got back to me after 2x contact attempts. I filled out a Police report, and they responded that they could do nothing due to lack of resources. Trademe told me they couldn't help, and I should have used PING or Afterpay for protection (as if a scammer would do this!). I was eventually going to just let this ride, until I found this was quite a common type of scam, with several others reporting similar scams in the TM forums and other review forums. A resident close to me, also scammed in the same way offered to include me in her claim, and the rest is reported here. TM offered us 50% compensation a month or two back prior to the hearing, but we chose to continue, ending up with 100% compensation paid very quickly a couple of days after the failed hearing, as long as we cancel our claim. Since our scam, Trademe have introduced 2FA, but still only as optional. I bet the take-up has been poor as most people just can't be bothered. Profit first it seems.

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Spong

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#3334935 23-Jan-2025 22:10

It would seem these Trademe account hijacks are continuing. I was contacted by another Geekzone member who's lost $6800 from a scammer selling a valuable watch. Same hijacked 100% feedback account situation as mine above. I did an expired listing search (see below) for 'Rolex Submariner Date 16610' and can see a few others have been scammed in the last few days. The sellers have been disabled which points to what's happened. Using Samsung S24 Ultra AI to search for the photos in some of listings shows they've been stolen from eBay listings and elsewhere.

https://www.trademe.co.nz/Browse/SearchResults.aspx?from=advanced&advanced=true&searchstring=Rolex+Submariner+Date+16610¤t=0&cid=0&rptpath=all&sort_order=default&searchregion=100

It seems Trademe are either incapable of stopping these hijacked accounts, or they just don't care. Maybe they should enforce 2FA instead of currently making it optional.

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