Couriers tossing a card and running....

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#783254 18-Mar-2013 09:16

be interesting to know what % of courier deliveries go bad, I would think very low given the amount they do in a day but we only recall the bad ones so therefore judge the company based on that.

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#783276 18-Mar-2013 09:38

A quasi-family member of mine (GF's sisters fiance) is a CP driver in Timmers, very busy, huge hours (5am-ish to 10pm-ish).
He does learn, remember and adhere to customer quirks and needs. Being constantly on the run, having various daily customers require collections/deliveries by certain times of the day, and having to fit everything else around it and jamming as much deliveries as possible into the day certainly doesn't look easy.
It's not just delivering packages willy-nilly. Sometimes he won't be able to deliver a large package because it will take room in the van and will mean a dozen other urgent deliveries have to be postponed, so correct judgment is attempted but as you can imagine all customers want their package NOW.

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#783280 18-Mar-2013 09:44

Had the same thing occur on Friday last week - everyone was home and not a single knock on the door and voila we have a card. Same thing happened before when we received a card in the mail which would have put the courier person going past our place at around 6am :S

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#783304 18-Mar-2013 10:15

Most of the large courier companies know me (Not sure if that is a good sign or not haha) and know that I need a little bit to run down from the top floor of my house, and I also have an ip cam setup pointing direct at my drive and for some reason I seem to have the strange ability to know a courier van is coming down the road (dont ask how and it is the main road too)

gished

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#783983 19-Mar-2013 16:18

John2010:
gished: The NZ Couriers driver in Churton Park has an issue with receiving a signature. I've had two phones delivered by them recently and both times I've opened my door to go to work in the morning and am finding a package just sitting there... I'm not sure he realises why a signature is actually required.

We have very occasionally had the same thing, but I don't recall what courier companies. I think maybe in some cases that if they are busy and have made past deliveries to the property and so one is known to them, and maybe had a few short friendly chats in the past, or the place does not look like the local gang headquarters they will leave the signing undone and take the risk. Some of the drivers must swap notes about recipients too as a new driver turned up here one day and while chatting mentioned that he had been told by another that there was a watch dog here.

Or, maybe they just forgot, but as I am not perfect like many here, and also don't spend my time pondering over trivial things to whinge, whine and bitch about , I have forgotten if that was likely or not .

EDIT: Yeah, agree with what Jeff and Cambo have said too. Along those lines a family member who has a large retail business which his young daughter will take over in the future, he got his daughter a job in a face to face service role in a big chain to "break her in".

Signing for a package isn't just for security purposes, it's to waive the courier company of any damage that may have occurred to an item in transit. For a fragile item I'd say that's important :P

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#784001 19-Mar-2013 16:52

Just be thankful you don't have Allied Express in NZ.

They ONLY deliver between 9am-5pm Monday to Friday.

They do not allow pick ups from their warehouse at any time. "Company policy".

They no longer allow you to phone them. If you manage to get hold of one of their staff by phone, it's their policy to hang up on you.

They force you to use email which they have a 48-hour turn around time on (which they never meet). They don't publish their email address, you have to email them via their track and trace system, which only allows one enquiry per tracking number at a time (If you try and send a follow up, it tells you no). Their service is so bad that they had to block their own 'General Enquiry' email form on their website "This service is no longer available due to a minority group that choose to abuse and slander Allied Express". (Whole groups of people don't choose to abuse and slander you unless your service is REALLY bad).

Unless the sender has purchased their premium delivery service, they charge $30 for each redelivery attempt you schedule with them. Although they don't actually show up when you book them too. There is no confirmation that they have accepted your proposed redelivery day, it's a 'wait and see' arrangement. They also don't allow you to book a specific time or half day - have to be available between 9-5.

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#784022 19-Mar-2013 17:48

gished:

Signing for a package isn't just for security purposes, it's to waive the courier company of any damage that may have occurred to an item in transit. For a fragile item I'd say that's important :P

That is why I usually sign 'Not examined' with my signature.

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#784049 19-Mar-2013 19:07

we've had several bad deliveries from Courier Post the woman driver would either leave an CTC (card to collect) even when we were home or simply sign for it and leave it on the door step ( which according to CPs website is considered as Fraud) so after making several complaints to Courier Post she is no longer a driver ..... never had a problem since

Also NEVER sign until you've checked your package for damage legally the courier drive must hand it over for you to check and wait while you do your check if they leave before you've finished make a complaint

John2010

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#784265 20-Mar-2013 09:55

gished:
John2010:
gished: The NZ Couriers driver in Churton Park has an issue with receiving a signature. I've had two phones delivered by them recently and both times I've opened my door to go to work in the morning and am finding a package just sitting there... I'm not sure he realises why a signature is actually required.

We have very occasionally had the same thing, but I don't recall what courier companies. I think maybe in some cases that if they are busy and have made past deliveries to the property and so one is known to them, and maybe had a few short friendly chats in the past, or the place does not look like the local gang headquarters they will leave the signing undone and take the risk. Some of the drivers must swap notes about recipients too as a new driver turned up here one day and while chatting mentioned that he had been told by another that there was a watch dog here.

Or, maybe they just forgot, but as I am not perfect like many here, and also don't spend my time pondering over trivial things to whinge, whine and bitch about , I have forgotten if that was likely or not .

EDIT: Yeah, agree with what Jeff and Cambo have said too. Along those lines a family member who has a large retail business which his young daughter will take over in the future, he got his daughter a job in a face to face service role in a big chain to "break her in".

Signing for a package isn't just for security purposes, it's to waive the courier company of any damage that may have occurred to an item in transit. For a fragile item I'd say that's important :P

Not sure what you are prattling on about correcting me, I made no mention of what any of the risks were, just that they existed.

drajk

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#786192 24-Mar-2013 09:37

Related post http://www.geekzone.co.nz/forums.asp?forumid=48&topicid=113657

I wrote to Mr. Brian Roche the CEO of NZ Post around 2months ago and haven't received a reply - I'm sure he wouldn't be so arrogant to have not sent one so clearly the pigeon died, got lost, or delivered to the wrong address.

The service from NZPost and Courierpost in recent times has deteriorated markedly and they seem keen to reduce service, raise prices and not care about providing what one would call quality service.

tedzart

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#787026 26-Mar-2013 09:15

Around 6.00am this morning a card was put in the letter box. A standard card from "Post Haste" ... stating "the address was unattended when our Courier (no number) called in to deliver (no items) at (no time) on (no date)"
Huh? 6.00am? Next the Electricity Vendor will be reading my meter at midnight!
However, there was also an address where I could pick up the parcel that was dispatched 5 days ago.
This being Roaches Concrete at 46, Johnston Street, Foxton (no telephone number or what time it is opened)
I say Post Haste is extremely shoddy! I now must await re-delivery which will be around 2.30pm.
Of course I could simply go to Roaches Concrete in Foxton, show them photographic I.D. and pick up the parcel
myself, but alas I do not like involving 3rd parties to be privy to my private details ... unless it is Facebook of course.
Bottom line, if I was seeking a Courier, "Post Haste" would be the last on the list and Roaches Concrete second last. What a rigmaroll to get a small package weighing less than 200 grams and valued at $85.00.
Thumbs down to "Post Haste"

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#787067 26-Mar-2013 10:36

I wouldn't blame a whole company o one driver, besides we only have one side to judge.

As an aside I came home last night to a card on my doorstep (I live down a drive behind main house) to say i have an item to uplift. It was Courier Post and would indicate they tried to deliver but I wasn't at home, thimbs up to that driver and my apologies for making him walk down drive for no reason

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#787069 26-Mar-2013 10:40

TL;DR but what I wanted to say is the reason for the kind of behaviour in the thread title is likely to be the very abusive employment conditions most couriers work in.

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#787425 26-Mar-2013 19:35

drajk: [...] I wrote to Mr. Brian Roche the CEO of NZ Post around 2months ago and haven't received a reply - I'm sure he wouldn't be so arrogant to have not sent one so clearly the pigeon died, got lost, or delivered to the wrong address.

Not true, he sent you immediate reply by courier. Apparently you just weren't home when it arrived.

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#787446 26-Mar-2013 20:12

tedzart: Thumbs down to "Post Haste"

I have found post haste quite good, they also operate the pass the parcel online service which is good too, although it can sometimes be a bit slow. I think it is largely the quality of the driver.

Funnily enough after complaining to NZ post about the postie only putting a card in my box, they are now knocking on my door to deliver a signature required item. So complaining does work, but a hassle that shouldn't be needed.

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