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Topic # 115169 16-Mar-2013 08:01
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It's 7:56am on Saturday.

My daughter is expecting a parcel. We got a card yesterday saying they tried to deliver it. My other daughter was at home all day....so they can't have tried very hard.

No worries. They say they will drop it off Saturday morning.  

It's Saturday morning. I dropped my daughter off in Parnell for 7:30am. No worries, there are two people at home. Lights on. Front foor wide open. 

I pull up at the front gate 10 minutes ago.....and find a CourierPost card stuck in the gate saying the guy had tried to deliver the parcel at 7:39am....

WTF! 

Two people home, door wide freaking open and lights on (It's still dim it's so early...) ....and the courier wasn't able to deliver it. 

CourierPost didn't used to do this kind of stuff. Looks like that hired that shonky driver from NZ Couriers who has been reliably behaving like this in our area since 2008.

So now we have to go to Ride Way in Albany to pick the thing up.....but we can't go there today because the van will have the parcel and be on the road..

Arse.




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  Reply # 782575 16-Mar-2013 08:11
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Make sure you lay a complaint... you never know, one day someone might act on it...

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  Reply # 782577 16-Mar-2013 08:15
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It must be a driver thing. I am pretty happy with CourierPost, NZ Courier and FedEx folks in our area. Very reliable and nice people too...




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  Reply # 782579 16-Mar-2013 08:17
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I would be on the phone to the couirer company and tearing them a new one.




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  Reply # 782587 16-Mar-2013 08:30
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gregmcc: I would be on the phone to the couirer company and tearing them a new one.


I called. They were apologetic. No way it can be re-delivered today. Pick it up Monday. 

They called the guy. He said he couldn't open the gate and honked his horn 4 times and no one came. 

The gate is a little sticky. If you were a 10 year old...or built like one....you might have a problem. My 5' 5" spouse manages it just fine. 

Maybe my wife and daughter were in the toilet.....or maybe even one of them was asleep at 07:39 on a Saturday morning in the residential area.

I said "Fair enough" to this stuff. They sent along a tiny, child-like driver who can't open the gate.

But what the heck are they doing turning up at 07:30am at a residential address on a Saturday and expecting anyone to be standing by the front door with ear-cocked for a horn? 

We were expecting the parcel this morning, but (wrongly) assumed we would not see anyone before 08:30...at which time there would have been no issues at all. 

I mean....I was home at 07:45....even then would have worked.....as horrendously early as that is on Saturday morning. 





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  Reply # 782588 16-Mar-2013 08:38
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freitasm: It must be a driver thing. I am pretty happy with CourierPost, NZ Courier and FedEx folks in our area. Very reliable and nice people too...


In the past, Courier Post has been really good and I have recommended them. 

But lately....last 2-3 months - no. 

Turning up at a residential address at 07:39am on Saturday just seems....wrong. 

There should be a way to nominate acceptable delivery times within their operating hours. Maybe if I had an account I'd be able to do that. I'll check it out. 

It seems an obvious feature to employ to ensure customer satisfaction. If I nominate a time  window ("any time after 08:30am", for example ) and I'm not there...then that's my problem. But if they randomly choose sparrow's fart on a weekend....I feel aggrieved.




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Reply # 782592 16-Mar-2013 08:53
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I get this all the time from all my couriers. I work from home, all my windows are open, car is parked by the door with windows down in fine weather, I have a door bell and a very big sign which says "I am home, please ring the doorbell and wait", and another big sign saying "OK to leave parcel, with my phone number and my signature"... and still it happens more often than not, despite fairly regular calls to the courier companies ((((sigh))))

I've just purchased a motion activated door monitor to aim at my entrance door to alert me of cars pulling up in the driveway, let's hope it doesn't get set off by every passing feline as well hehe

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  Reply # 782598 16-Mar-2013 09:22
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Linuxluver:
freitasm: It must be a driver thing. I am pretty happy with CourierPost, NZ Courier and FedEx folks in our area. Very reliable and nice people too...


In the past, Courier Post has been really good and I have recommended them. 

But lately....last 2-3 months - no. 

Turning up at a residential address at 07:39am on Saturday just seems....wrong. 

There should be a way to nominate acceptable delivery times within their operating hours. Maybe if I had an account I'd be able to do that. I'll check it out. 

It seems an obvious feature to employ to ensure customer satisfaction. If I nominate a time  window ("any time after 08:30am", for example ) and I'm not there...then that's my problem. But if they randomly choose sparrow's fart on a weekend....I feel aggrieved.


But they do probably have quite a run to do on Saturday morning, before their shift ends before midday?
But I guess he wouldn't have so much to do, if he didn't just "toss the card and run!"




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  Reply # 782600 16-Mar-2013 09:35
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I make sure I get tracking numbers, and sign up for alerts when the status changes. That way I get an email when it is "with a courier for delivery".

No complaints with my local Courier Post driver, but your experience seems to be a common theme

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  Reply # 782602 16-Mar-2013 09:47
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I had a Fastway driver that used to BANG on my door at 5am, like woke everyone up. I laid a complaint twice and never saw the driver again after that. Just incredibly rude.

Because of that, it's kinda made me lose faith of Fastway.




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  Reply # 782604 16-Mar-2013 09:51
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Our local Courier Post guy is great, he puts stuff that will fit through our cat door.

He's only stuffed up once when he got 2 parcels from different suppliers mixed up. He put an expensive Smartphone through the cat door and came back on Saturday and made me sign for a poxy $10 HDMI cable from Dick Smith.

I talked to him during the run up to Christmas and he was doing 14 hour days.

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  Reply # 782613 16-Mar-2013 10:25
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Our best courier drivers have been from Courier Post and Fliways (who deliver larger Dick Smith items). I'm not sure if it is coincidental but all three are Maori guys that are friendly and congenial while the worst four have worked for another couple of courier companies and have all been from one racial group.




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  Reply # 782634 16-Mar-2013 12:07
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we were waiting on a package from nzcouriers and at 9.00 am , i checked the mailbox and found a card saying he called at 6.30 and no one answered , since the dog sleeps beside the door, highly unlikely and rang up and complained and was told he would have just left the card because they are not allowed to knock before 7.00am. When i asked why he was delivering at that time if he couldnt deliver the parcel they couldnt say and i try not to use the company again




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  Reply # 782641 16-Mar-2013 12:31
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Frequently the cards in the letterbox mean "The courier didn't put the parcel in the van for some reason so we're giving you this card and you can go pick it up from somewhere".

I've had Courierpost admit this to me on more than one occasion.

Initially the driver claimed he tried to deliver but the story changed fast when I offered to send them a copy of the surveilance video of my driveway/front door area.

I have no doubt they have a heavy workload and lots of time pressure, but that shouldn't become the customers problem.

Cheers - N

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  Reply # 782645 16-Mar-2013 12:56
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michaelmurfy: Because of that, it's kinda made me lose faith of Fastway.

I lost faith in Fastway when it took them six days to get a package from Auckland to Whakatane.

I have no complaints about CourierPost. One of them (NZ Couriers, I think) has done the "card and run" while I've been home but CourierPost is great in my area.

wakaridnnz: Our local Courier Post guy is great, he puts stuff that will fit through our cat door. 

Same here.

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  Reply # 782650 16-Mar-2013 13:03
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Talkiet: Frequently the cards in the letterbox mean "The courier didn't put the parcel in the van for some reason so we're giving you this card and you can go pick it up from somewhere".

I've had Courierpost admit this to me on more than one occasion.

Initially the driver claimed he tried to deliver but the story changed fast when I offered to send them a copy of the surveilance video of my driveway/front door area.

I have no doubt they have a heavy workload and lots of time pressure, but that shouldn't become the customers problem.

Cheers - N


They are being paid for a particular service and that is what they should be working too! It is appalling that they flout the service people have paid good money for, and therefore people should be due a refund!

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