You won't believe what a waitress said to a customer...

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#1414262 27-Oct-2015 01:14

It could be how to deals with nerves, I did the same.

tardtasticx

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#1414264 27-Oct-2015 02:09

Opened this thread expecting to see a story about a waitress yelling / swearing at a customer. Honestly I don't see how someone could take something so meaningless and turn it into a big deal.

But way to go, I'm sure you made her well aware of her mistake.

Also: "Just the two of you then?" has been asked many times when I've been out to eat (even after telling them it was just 2), usually I've just answered "Yeh Friday is date night" or "it's our anniversary/birthday/celebrating something etc". She could have been prompting friendly conversation, but maybe have a word with her manager and say that such talk isn't appreciated ( /s ).

riahon

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#1414273 27-Oct-2015 05:22

I have noticed that females, more so the younger ones, tend to state the obvious. It is not stupidity, it is just how they choose to use language, I hate it, but I accept it is what people do. I am sure you felt good after you couldn't "help yourself".

JaseNZ

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#1414275 27-Oct-2015 05:36

Some customers can be just as dumb , we were out for lunch yesterday and the table next to us had 3 ladies on it and one of them must have ordered the fish cakes (they looked bloody nice as well) , I then see her screw up her face then start complaining to her friends (without trying them).
She called the waitress over and started to complain that there was no fish on the plate and to take it back and bring her what she ordered, The waitress was very polite and explained to her the fish was in the fish cakes (where all fish in fish cakes are).
Anyway she was very professional in dealing with her. There is no way I would be able to be in a customer facing role I would not last very long as there are a lot of stupid customers out there as well.

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MikeB4

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#1414278 27-Oct-2015 06:56

After reading through this thread I thought, it must be such a burden to be perfect.

tripp

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#1414283 27-Oct-2015 07:11

I have to agree, some question can be a little "why the hell did they ask that" but I have also heard some really dumb answers to the questions they ask which did point out why they ask them.

I have a close friend that is a manager at a restaurant on ponsonby road and some of the stories I hear about what people do and ask for when eating out.
i.e. order food with shellfish only to complain that there are shells in it.

Things happen on both sides of the fence, does not help when you roll your eyes and make comments about it when it's not even your business.

Geese

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#1414289 27-Oct-2015 07:35

networkn: If someone isn't 100% or isn't suitable for a customer facing role, they shouldn't be there.

MikeB4: I wonder what the attitude would be towards the waitress if she was on a job seekers benefit.?

MikeB4: After reading through this thread I thought, it must be such a burden to be perfect.

One gets slammed for being on a benefit, "Just get a job", and all the accusations about your person that go with being on a benefit, but then when they "Just get a job", which might be down the list of what they are good at, one gets slammed for that also.

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andrew027

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#1414312 27-Oct-2015 08:18

The title of this thread looks like some kind of trawling Facebook post.

That aside, having worked in restaurants and takeaway bars in my teens I know sometimes customers can get disproportionately angry if service staff get even the slightest thing wrong - perhaps they think they'll get a free lunch if they have something to complain vociferously about in front of other patrons. It pays to seek clarity to ensure staff and customer are on exactly the same page so there's no room for complaint later.

I do agree that if someone asks for a high chair it shouldn't be necessary to ask who it's for, whether they are carrying a baby or not - they clearly asked for a high chair so they should just get one. It probably was worth checking if the second group of two customers was really just two though - I've seen situations where two parents show up looking for a table, with the expectation that they will have a nice quiet coffee while their three children sit in the cafe's play area and amuse themselves with second-hand Happy Meal toys, and next thing the kids are bored and hanging around the parents and getting in the way of other patrons and they really need a table for five. That might sound like me trying to justify the behaviour of someone I don't even know but stuff like that happens a lot in cafes and restaurants.

Also bear in mind this waitress had probably been on her feet all day serving a never-ending stream of homeward bound holiday makers, coming back rested from a long weekend that she hasn't had the opportunity to enjoy. She could well just have been exhausted.

BuzzLightyear

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#1414333 27-Oct-2015 08:23

networkn: This is a true story, I swear it, I was present.

So we go to a restaurant on the way home from holiday this evening. We are waiting in line for a table, waitress reaches the people in front of me, a mother, her infant, and what I presume was her mother. The mother holding the baby says "Can we please have a table for two, and a high chair"...

I am not kidding... The waitress says .. "for the baby?".

I could NOT help myself. I say to the waitress.. "Actually, no, she just bought a brand new car and thought it would be safer inside than in the carpark".

Not 3 minutes later as we are seated, a couple come in, ask for a table for two, she says, sure, goes away to get two menus, comes back and says "just the two of you then"? I wanted to say "no, actually they changed their mind, in the last 15 seconds, and have arranged for 10 friends to join them.

Good Grief!

If little things like that get you worked up you must be such a stress bunny! Suggest spending more time with those you are having dinner with rather than listening to other people's conversations. I wrongly clicked on the thread assuming there would be some awful customer experience story.

nakedmolerat

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#1414335 27-Oct-2015 08:30

Asking for whom the high chair is for seems reasonable to me. She is probably making sure that there is no others coming to the group etc. I have also seen someone trying to put a ~5 year old in the high chair - which then broke!

I don't feel the need of looking down at others - especially those in the hospitality sector. They may not get paid well but they do work hard.

I feel weird that you're listening to the conversations - I would not want you to sit close to me in the same restaurant!

mrtoken: ...
Things happen on both sides of the fence, does not help when you roll your eyes and make comments about it when it's not even your business.

+1 million times

BinaryLimited

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#1414337 27-Oct-2015 08:35

networkn: This is a true story, I swear it, I was present.

So we go to a restaurant on the way home from holiday this evening. We are waiting in line for a table, waitress reaches the people in front of me, a mother, her infant, and what I presume was her mother. The mother holding the baby says "Can we please have a table for two, and a high chair"...

I am not kidding... The waitress says .. "for the baby?".

I could NOT help myself. I say to the waitress.. "Actually, no, she just bought a brand new car and thought it would be safer inside than in the carpark".

Not 3 minutes later as we are seated, a couple come in, ask for a table for two, she says, sure, goes away to get two menus, comes back and says "just the two of you then"? I wanted to say "no, actually they changed their mind, in the last 15 seconds, and have arranged for 10 friends to join them.

Good Grief!

didnt u know...? baby's aren't human...they are monsters....until they grow into humans

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freitasm

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#1414354 27-Oct-2015 08:57

andrew027: The title of this thread looks like some kind of trawling Facebook post.

That headline style iscalled "Curiosity Gap" and was created in the 30s by the advertising industry. Adapted to the 2010s by Buzzfeed and other clickbait online publishers.

Rubish, basically. But it attracts people.

kiwitrc

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#1414357 27-Oct-2015 09:02

networkn: This is a true story, I swear it, I was present.

So we go to a restaurant on the way home from holiday this evening. We are waiting in line for a table, waitress reaches the people in front of me, a mother, her infant, and what I presume was her mother. The mother holding the baby says "Can we please have a table for two, and a high chair"...

I am not kidding... The waitress says .. "for the baby?".

I could NOT help myself. I say to the waitress.. "Actually, no, she just bought a brand new car and thought it would be safer inside than in the carpark".

Not 3 minutes later as we are seated, a couple come in, ask for a table for two, she says, sure, goes away to get two menus, comes back and says "just the two of you then"? I wanted to say "no, actually they changed their mind, in the last 15 seconds, and have arranged for 10 friends to join them.

Good Grief!

I dont get it, what sort of car needs a high chair, Hyundai?

andrew027

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#1414369 27-Oct-2015 09:31

kiwitrc: I dont get it, what sort of car needs a high chair, Hyundai?

Fiat Bambina?

jonathan18

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#1414370 27-Oct-2015 09:32

joker97: If they can communicate with perfect linguistics they won't be waitressing.

Geektastic: This also happened.

Waitress at checkout "That will be $75 please."

My client " Thanks - add 10% for a tip please."

Waitress reaches for calculator....

Two examples, along with the original post, of an unreasonably superior attitude...

Why on earth would you assume that everyone should be capable of adding a 10 percent tip in their heads? This may be easy for you or me to do, and I'm sure you'll judge poorly anyone who couldn't do this, but in reality there'll be many who can't do this and for a multitude of possible reasons.

I experienced something similar a few months back, when I asked the (young) woman serving us at a Subway outlet to divide a sub into thirds; she was apologetic and said she didn't know what this meant, so I just explained to her it was just cutting it into three equally sized pieces. Perhaps that's just the ex-teacher in me, but I really don't think it's necessary to use these kinds of situations to prove one's "superiority".

I've no issue in holding people in service industries to account for poor service, but to me that's about rudeness, (meaningful) incompetence, slackness etc - not about whether they can perform mental arithmetic or ask obvious questions.

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