The "You went above and beyond for me and I wanted to say Thanks!" Thread

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#1447109 10-Dec-2015 13:02

Not sure this qualifies as 'above and beyond' but by the low standards I usually experience it does so....

Rang Noel Leeming to see if I could get a Surface Pro 4. Yes we should have a few - where do you want to go? Masterton, I said, not really expecting much joy and a trip over the hill. Yes they have one showing - I will put you through.

NL Masterton - yes, let me go and check it it is new in box.

(waits)

NL Masterton - Hi, yes it is. We have the Type Cover 4 in black or blue if you wanted that as well?

Me - yes please.

NL Masterton - let me put that to one side for you to save you rushing over now, as we close in an hour. It will be here in the morning with your name on.

(Go over next morning and collect, waiting as promised, and get $120 discount to boot which I never even asked for..!! And 98 Fly Buys to my Air NZ account too!)

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#1447114 10-Dec-2015 13:12

Some careless twit broke some of the wooden slats in the blind that covers the window beside our front door. Without the blind our entire living area is exposed from the front door.

I called the people we bought them from who said they were overbooked and unable to assist (It's nice when people are honest so you don't end up worse off), but said they would put us in touch their their manafacturers. I called and explained, they said they were chocka until xmas, but if I could send it over they would see what they could do, no promises.

I sent it over with a note explaining our front area was exposed without it, and I got an email 2 hours after sending it, saying $20, we will get it fixed, will start now. 4 hours later another email asking for our address and they sub60'd it back to us.

Awesome service! Brightshine Blinds!

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#1455001 22-Dec-2015 09:19

Youshop! You are awesome. Got something delivered 14th, was told ETA 30th, ie not under the xmas tree, poor me, to have it delivered this morning! You guys rock!

afe66

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#1470790 14-Jan-2016 13:21

www.weatherdata.co.nz (Davis Weather Station Dealer)

I bought my Davis Vantage Pro2 in 2006 from weather data. I bought the wireless version which comprises a sensor suit which communicates wirelessly to a console which displays the data then a use a serial data module to export the information to a pc which uploads to the internet.

Late last year my uv sensor started to play up but it turned out the cause was the motherboard inside the sensor suit which I was ok with as it has been sitting outside for nearly the last 10 years.

So I bought a new mother board from weather data which had the latest firmware which turned out to be incompatible with my old console and the datalogger from 2006.

When I contacted them they said not a problem and couriered me down a new console to swap with the old one and asked me to courier the old one back include the old data logger (and included a prepaid courier bag).
Today the new data module arrived, replaced under "Warrantee" -

I'm seriously impressed by this. They replaced two components which would have costed me $500+ for free nearly 10 years after I bought them!

A.

(old console not work because government mandated changes in radio frequencies, and firmware changes meant old data logger not work)

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#1470876 14-Jan-2016 14:31

USNMG: Four cheers. I would like to applaud Trade Me trader USNMG of Dunedin. I bought 60 AA batteries from them that turned out to be duds. They gave me an immediate refund, no hassles, no arguments, no questions asked and even said I could keep the batteries! (who knows, maybe some are good?) They were very polite and pleasant to deal with throughout. If only all traders were like that.

Plesse igmore amd axxept applogies in adbance fir anu typos

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#1485271 4-Feb-2016 15:45

John Andrew Mazda

We just had our first free 6 monthly service on our Mazda 3, and I am incredibly impressed with the level of service we received. Firstly, I'm chuffed that we're being treated as new car owners in the first place, when technically it's a used one (albiet one that had 70KM on the clock; ex-demo). Throughout the entire purchasing process, they treated us as new car buyers. I'm not sure I'd ever actually purchase a new one now, when you can save thousands on the list price with the only sacrifice being lack of colour/option choices.

The car had a chip on the bonnet, which we're pretty sure was there when we purchased it (but it may have been caused when driven by us back home from the dealership). They fixed this for free for us. And the fix involved driving the car from Henderson to New Lynn, to the panel beater that they used. They also buffed out a scuff at the back of the car.

Total cost to us? $17 for the petrol we used in the loaner car.

Dyson

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#1488143 9-Feb-2016 15:23

Big ups to Mitre 10 Manukau over the weekend.

Popped in to replace the door Handle/Lock mechanism ( we took it in to ensure we got one that fitted the existing metal door, to avoid having to re-dril etc). The older guy we asked where the locks etc were had a look at our very old lock, and took it to a work station, where he proceeded to open it up and fix it for us for free).

Excellent service, and saved us $40 odd.

We always go to this branch , as the service is often excellent, and the older guys them seem to employ know more and help with DIY enquiries etc. This was above and beyond even their normal high standards.

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#1700619 9-Jan-2017 18:39

Wow, a whole year no-one else posted!

Well, I have one.

Over the Xmas break I did a few BBQ's but forgot to clean my weber before I left. When I got back it had seized up and I accidentally bent both the handle and one of the wings covering the bottom vents.

Today I emailed asking for a replacement price for the parts, less than 2 hours later they told me they were $30 as part of a cleaning pack and to call customer Service to pay, which when I did, they said they would replace free of charge under customer satisfaction, even though I made very clear that I had damaged it myself. They even covered the shipping which I tried to pay for.

Very very happy Weber owner.

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#1700692 9-Jan-2017 23:24

i had a good experience with Dell . Never thought i would say that as i had heard bad things on the grapevine - so i called toll free to see how hard it would be to get an OS disc.

My call was taken in the phillipines by the sound of it and once my laptop's service ID was given along with credit card details i was asked to confirm my address and that was that.

So i thought anyway - a freight guy called me at work shortly after the disc order was taken to ask me to confirm my address confirmation and then 'yip' that was that until the disc turned up about 36 hours later from the other side of the world.

Not going out of their way, or above and beyond but this was a simple purchase that was actually simple. As it should be.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

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#1701778 12-Jan-2017 07:10

We went to the Stihl shop Pukekohe to purchase a Weber, we went after work and my fiancé was still in her uniform, we purchased the Q2200 and the plastic trolley, they threw in the roasting tray and cleaning thingy we wanted for nothing and thanked my partner for her service to the community!

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#1703058 14-Jan-2017 09:27

Service Plus - Chch: Computer, laptop, smartphone, and tablet repair.

My MacbookPro 15" Retina Display (mid 2012 model) wasn't turning on anymore. After one week or so the guy from The Computer Doctor Ltd said they couldn't fix because it was a logic board issue, they didn't have the specific logic board in stock, and the repair would be quite expensive. So I spent $69 on a useless report (I already knew it was a logic board issue). I was extremely frustrated with them.

I tried a second opinion. Off I went to the Service Plus office, paid $90 and left my MacBook there. One week later, I got a text message saying that the service was done. They not only replaced the logic board under an Apple warranty repair program (sort of a recall), but they refunded me the $90. It was a mind blowing service. Double thumbs up for Service Plus. I strongly recommend their services.

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#1732969 8-Mar-2017 12:05

I bought a keysmart https://getkeysmart.com/ a few months back when they first came out. I've liked it a fair bit, and I stumped for the more expensive titanium one. Recently mine broke, and I contacted them to find out what recourse I had. Within 10 minutes I had a reply saying they would cover it under warranty and asked if I wanted my replacement sent to my original shipping address. I replied immediately and 3 minutes later I got my shipping confirmation. The item arrived 5 days later.

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#1732971 8-Mar-2017 12:10

Nicky from Morepork. I was having issues with my yale deadlocks not working on the system correctly (pin codes entered via lock wouldnt disarm the alarm). She called me up, talked me through the process, still didnt fix it, and she couldnt reproduce it. Would email at all times of day/night with status updates etc, trying to resolve the issue. Eventually she was able to reproduce it and managed to get me an updated firmware to fix the issue.

Really impressed with Morepork, personally I think they have excellent customer service.

dclegg

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#1740649 17-Mar-2017 10:42

AA Insurance...

We had a recent overnight powercut, after which our 2009 iMac wouldn't power back on.

AA have an "Old for new" replacement policy, but they deemed that Apple technology had moved on too far for our iMac to qualify for this, so initially offered a replacement value, based on what they found on TradeMe for similarly specced models.

But I pushed back, saying that we had a mid-range iMac, which had some performance upgrades upon purchase (faster CPU & 7200RPM HDD). I detailed the specs between our iMac and the current entry level iMac. There were some performance pluses & minuses for both, so I thought it was reasonable to state a case that they are similar enough in performance.

And their policy states

If something you own is stolen, lost or damaged beyond repair, we’ll replace it with a brand new one, regardless of the age of the original. So if your five year-old TV is stolen, we’ll replace it with a brand new TV equivalent to your original.

I wasn't sure if I would succeed in this, but it felt like a fair enough question to ask them. After a day of deliberation, they got back to me and said they will be replacing it with a new entry level iMac. Within minutes of this decision, I had a call from JB HiFi, who are shipping one out to me (as our local store has no stock).

A very satisfying outcome all round. In fact, in the few times we've had to claim on our AA insurance, they've always been a pleasure to deal with.

SilentOne

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#1742657 17-Mar-2017 11:59

Another one for AA Insurance (Call Centre + Local Service Centre) & NZ Police

I had my car stolen from the verge very early Monday morning and used in a crime. I called AA Customer Service at 8am on Monday and was driving to work just after 9am in a rental car (covered by my policy).

The Police forensics team processed the car and it was available for pickup by Monday afternoon

Both of these were great results, but on top of that, by the end of business Tuesday, AA advised the car was classified as a total loss and once I returned the rental car, they could pay out the policy (Agreed Value).

I returned the rental on Thursday morning and had the funds by Thursday evening. This could have been shorter again if I hadn't needed the rental car for longer.

This also follows similar time frames and great service when the same car (R.I.P) was hit and repaired twice in 3 months.

Great repeatable experience.

*Edit: Spelling & Grammar*

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