Recent Experiences with Aliexpress

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Ultimate Geek
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#2768646 30-Aug-2021 10:02

shanes:

vexxxboy:

not sure what happened but i ordered an item on the 23rd of August and it has just cleared NZ customs and is on the way to an Auckland Depot. it had an 6th Oct due date.

Same here, ordered something on the 21st and it arrived into NZ yesterday, the same supplier took over 90 days last time.

I also ordered something from Amazon a few minutes later, it's also in NZ, it will be interesting to see who wins the race :)

So it was Aliexpress for the win :)

Just for fun, both of the parcels were delivered this morning, the Aliexpress one 27 minutes before the Amazon one... I ordered the Aliexpress item 23 minutes before the Amazon item.. so close :)

frankv

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#2769729 1-Sep-2021 10:51

Just had a look at one of my parcels with NZPost's tracker. Their optimism knows no bounds...

Interestingly, AliExpress shows other details:

wlgspotter

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#2769758 1-Sep-2021 11:15

wlgspotter:

MarkH67:

I call BS!

I used to live on Carbine Rd in Mt Wellington, now and then I'd get a letter in the mail that was clearly addressed (typed rather than messy handwriting) with an address that was kinda similar but immediately obviously to me - different. I knew the difference between "Carbine Rd, Mt Wellington, Auckland" and "Carbine Lane, Waiuku" - but clearly the muppets working for NZ Post did not! I would see "Carbine Lane, Waiuku" and think "how dumb would someone have to be to think that it should be delivered to anywhere but Waiuku? I looked it up in Google maps and there was definitely a Carbine Lane in Waiuku and I thought "why wouldn't they deliver it there".

I'll put $1000 on the package being correctly addressed but NZ Post delivered it to the wrong place. I just don't believe that a seller would put a different address on the package to the one provided by the customer. There are some sorts of mistakes I'll believe a Chinese seller might make and there are some sorts of mistakes I'll believe NZ Post might make - this is definitely the sort of thing I'd believe NZ Post might stuff up.

I totally aqree with your sentiment @MarkH67. I too believe there is no way the package was addressed wrongly, it would have been the mistake on the part of NZ Post’s sorting system. NZ Post even have the cheek to insist if the package is indeed addressed to Auckland then there is NO WAY they’d send it to Hamilton, yet this has actually happened to me in the past but at the time NZ Post actually send their courier/postie back to retrieve the item. They just refused to do so in this case.

In any case I have contacted the seller and see if they have a copy of the address label the put on the package. Will be interesting to see what they come back with, if they do reply…

But yes, agree overall this is the sort of mistakes that NZ Post is so very capable of making!

@MarkH67

Just an update on my situation - I actually did get in touch with the seller who has kindly offered to "complain to the logistics company". In the meantime, I decided to ring NZ Post again, and this time spoke to another CSR. I had a more "positive" response this time, rather that the 2 CSRs that just fobbed me off on Friday. For a start, this particular CSR explained that as the delivery was a contracted delivery branch/operation, and they, as the NZ Post call centre, could only send a query to the branch and see if they could remember whether the parcel was delivered as addressed or not. Still not a 100% outcome I was hoping for, but better than nothing - at least this CSR was courteous and was trying to help - CSR did explain to me if the branch come back negative then there isn't a lot more they (NZ Post) could do. I accepted that, as I indicated, it is better than nothing. So my case query was updated, and I waited...

And interestingly, this morning, I found the package appeared on my front door! My front door camera captured the courier driver turning up at 10:10am, so not sure about the double scanning of "With courier for delivery" and "Delivery complete".

From the tracking above, it looks like it was uplifted again in Hamilton yesterday, and went back into the sorting system and redelivered to me this morning. So, either the persons who resides at the location in Hamilton to which this parcel was supposedly wrongly delivered to returned it to NZ Post to get it redelivered, or NZ Post went and picked it up, whatever it is it does appear that it is indeed NZ Post who have stuffed up this time - not the first time this has happened! And I did check and confirm the address label on the package - it was addressed correctly to me, the tracking details provided by the AliExpress seller was spot on, including the changed ("new") China Post tracking number. And interestingly, looking through my emails from NZ Post and notes, I spoke to NZ Post at about 1:45pm yesterday and they mentioned they've started and investigation, and the tracking showed the item was picked up in Hamilton 16:16 yesterday - call it coincidence..? I would think not!

Overall I'm pleased I got my parcel in the end, and, from the time the item was shipped (it was picked up or dropped off by seller on 9th Aug) until when I received it - about 3+ weeks which isn't too bad I thought.

So, in this situation, I believe it was indeed NZ Post who totally stuffed up! Totally agree with you MarkH67 again that this is simply the sort of mistake that NZ Post is no capable of making!

[Edit: Updated to Fixed typos and grammer]

MarkH67

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Ultimate Geek
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#2769903 1-Sep-2021 13:04

wlgspotter:

MarkH67:

I'll put $1000 on the package being correctly addressed but NZ Post delivered it to the wrong place.

And I did check and confirm the address label on the package - it was addressed correctly to me

It's a pity that no one wanted to take up my wager, it's almost like no one else had much confidence in NZ Post.

Currently I'm watching the tracking for a package sent from Australia, hoping that it gets to NZ soon. After several days waiting for a plane in Sydney, it managed to get on a plane to San Francisco - at least it's moving, even if it is moving further away! I guess there just aren't many Sydney to NZ planes flying since the travel bubble burst. Hopefully a plane from San Francisco to NZ will soon be flying with my package.

ger0in

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#2769937 1-Sep-2021 13:44

@wlgspotter which shipping career was that?

I have purchased USB OTG cable recently via China post small packet. Instead seller sends it with CAINIAO WAREHOUSE EXPRESS and tracking number starts with SY, which is SUNYOU(??)

Added it to postal.ninja and it shows alternative tracking number similar to China post unregistered and destination address Waikato Hamilton. So confusing.

Its now 1 month and tracking says its arrived, lets see if it arrives to my address in Auckland.

Mb Ali has some sort of warehouse setup in Hamilton?

wlgspotter

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#2769989 1-Sep-2021 15:10

MarkH67:

It's a pity that no one wanted to take up my wager, it's almost like no one else had much confidence in NZ Post.

Currently I'm watching the tracking for a package sent from Australia, hoping that it gets to NZ soon. After several days waiting for a plane in Sydney, it managed to get on a plane to San Francisco - at least it's moving, even if it is moving further away! I guess there just aren't many Sydney to NZ planes flying since the travel bubble burst. Hopefully a plane from San Francisco to NZ will soon be flying with my package.

I once purchased an item from the official Apple Store Malaysia, to be delivered to an address in Johor Bahru (just across the causeway from Singapore). The item was dispatched from apple Singapore via Fedex, and it went Singapore - Hong Kong - Penang - Johor Bahru! I guess from Fedex's point of view it is "cheaper" to keep in within their system/network, rather that handing it to another company to carry it across the causeway!

Anyway hope you get your item soon!

Mighty Ape

Shop now at Mighty Ape (affiliate link).

wlgspotter

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#2769997 1-Sep-2021 15:18

ger0in:

@wlgspotter which shipping career was that?

I have purchased USB OTG cable recently via China post small packet. Instead seller sends it with CAINIAO WAREHOUSE EXPRESS and tracking number starts with SY, which is SUNYOU(??)

Added it to postal.ninja and it shows alternative tracking number similar to China post unregistered and destination address Waikato Hamilton. So confusing.

Its now 1 month and tracking says its arrived, lets see if it arrives to my address in Auckland.

Mb Ali has some sort of warehouse setup in Hamilton?

When I purchased the item I believe the shipping offered was "Special Line-YW", and when it was shipped it becamse "Cainiao Standard for Special", with an LPxxxx tracking number (14 numbers/digits after "LP"), this was then translated to a "normal" LExxxxxxxxxxCN" traching number which I took as China Post. Interestingly that you mentioned perhaps AliExpress might have a warehouse in Hamilton - I recalled a while ago some items I bought was shipped to some warehouse in Auckland (new Auckland Airport) and then forwarded to me - haven't seen such an occurrence for a while now so maybe they have changed their warehouse indeed.

I've got a few more items on the way, so would be interesting to see what will become of it...

boosacnoodle

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#2770077 1-Sep-2021 15:53

Ordered something last Monday, arrived today. So 10 days on standard AliExpress shipping. Pretty good.

1101

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#2770461 2-Sep-2021 10:16

wlgspotter:

From the tracking above, it looks like it was uplifted again in Hamilton yesterday, and went back into the sorting system and redelivered to me this morning.

This is why we need to keep checking the tracking with missing pacels, as NZ Post wont let you know they found it & NZ Post can loose it again (from experience)

I also had a similar experience with the first person I contacted in NZ post tracking did pretty much nothing then closed the inverstigation , the 2nd person I talked to said the investigation wasnt resolved so should never have been closed & was alot more pro-active & helpfull.

They can link deliveries to the couriers GPS, but I suspect when that shows they stuffed up the GPS info is somehow not availble.

wlgspotter

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#2770569 2-Sep-2021 13:30

1101:

wlgspotter:

From the tracking above, it looks like it was uplifted again in Hamilton yesterday, and went back into the sorting system and redelivered to me this morning.

This is why we need to keep checking the tracking with missing pacels, as NZ Post wont let you know they found it & NZ Post can loose it again (from experience)

I also had a similar experience with the first person I contacted in NZ post tracking did pretty much nothing then closed the inverstigation , the 2nd person I talked to said the investigation wasnt resolved so should never have been closed & was alot more pro-active & helpfull.

They can link deliveries to the couriers GPS, but I suspect when that shows they stuffed up the GPS info is somehow not availble.

Yeah totally agree on having to keep checking the tracking numbers especially with regards to missing deliveries.

Interestingly, I received a follow-up email from the CSR (the 3rd CSR) who initiated the investigation for me on Tuesday, asking and confirming whether have I received the parcel as it had a further delivery successful status. This was a (pleasant) surprise, good on the CRS's part to follow-up.

And with regards to GPS delviery location, I did ask when I made the initial query on Friday and the 1st CSR did confirm it showed a delivery location in Hamilton, but for obvious privacy (and security) reasons they can't advise me the actual address/location of the GPS track, which I understand. However, when I subsequently found out there is a very similar address to mine in Hamilton, I emailed and asked if the GPS track did show that location in Hamilton, but the CSR (it was another person), not once, but twice, replied without reading my email carefully and just simply brushed me off saying the GPS track do not show the item was delivered to my address in Auckland...

Anyway, all in a good outcome for me in the end...

ger0in

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#2774471 8-Sep-2021 13:30

Have purchased pcb standoffs, screws and bolts around $8 with free shipping option - Cainiao super economy global. After 2 days got a message saying my Cainiao orders were combined and upgraded to Aliexpress standard shipping. Then took 10 days to get delivered by courier. And that is free shipping!

Other items that are coming with China post registered and unregistered are still stuck in Guangzhou and Shanghai for more than a month now.

New World

Shop on-line at New World now for your groceries (affiliate link).

prob

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Master Geek
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#2777516 13-Sep-2021 13:45

Have abandoned AliExpress for the meantime. Things are taking far too long. If you don't mind paying a bit more Banggood has an Australian warehouse, and things arrive in about 5 days. They are having a cracking sale at the moment.

My 2 c.

MarkH67

522 posts

Ultimate Geek
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#2777596 13-Sep-2021 15:19

I've found it to be a bit hit & miss for speed. Some things will turn up within 2 weeks, some things will take over a month. I've had an E-Packet arrive quickly and a Cainiao package was pretty quick, AliExpress shipping seems fairly quick at the moment, but China Post seems to be the slowest. BangGood can be slow for anything backordered, but anything that is showing as "in stock" tends to arrive at my door in around 2 weeks after ordering. Currently with AliExpress I check the shipping options and if there isn't much price difference I'll change from the default if it is China Post and go with AliExpress shipping instead.

neb

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#2783630 24-Sep-2021 15:10

Interesting article from The Atlantic on why shipping delays and problems are so widespread.

At least from China. No idea what Aramex's excuse is.

MarkH67

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#2787572 1-Oct-2021 12:09

I have ordered some very reasonably priced items from one store - 3 orders recently. One order was on 10 Aug, one on 9 Sep and one on 17 Sep. On 10 Aug I just left the shipping as the default, which is China Post. On each of the September orders I changed to AliExpress standard shipping for $3.xx more cost. Both the September orders have arrived, but the tracking on the August order still isn't showing it in NZ. The 17 Sept order arrived today - exactly 2 weeks later, I'm not sure if the Aug 10 order will make it by Oct 10.

If I ordered the same item now the estimated arrival dates are 07 Nov for the China Post option or Nov 19 for the AliExpress standard shipping option - this makes it look like the cheapest shipping option is the better way to go. Don't be fooled, pay more for AliExpress standard shipping with a worse estimated date. They say ~7 weeks and it arrives in 2 weeks. With China Post they say 5 weeks and after 8 weeks you are still waiting for it to reach NZ. It is a pity that their estimates aren't close to reality, because many people would look at the options and choose China Post thinking their package will get to them in 5 weeks - then they are really annoyed that it takes 9 or 10 weeks. Unless you know that the 7 week delivery option will turn up in 2 weeks, why would you pay more for it? Everyone reading this just needs to know that currently it seems that they should choose AliExpress shipping and you are likely to get your order within 3 weeks.

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