Ticketek Sort your website - Super15 Final, ticket sales & scalping

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#1334459 30-Jun-2015 21:09

If they want to make it much harder:

1) Issue everyone with a plastic "Ticketek Card" like a supermarket loyalty card (could also be used for a points scheme) that has a unique ID.
2) Require that unique ID to buy tickets
3) Personalise the tickets with that unique ID
4) Require BOTH the card and the ticket to be scanned on entry to the event

Or...get rid of paper tickets - simply load them onto a database against the card number and swipe the card on entry.

Geektastic

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#1334461 30-Jun-2015 21:11

wasabi2k:

My problem is slightly related - if you sell them, you should not be the one who gets a refund (irrespective of the fact that the refund is face value not any other value)in the event of cancellation because you sold the ticket to someone else. The owner of the ticket at the time of cancellation should get any refund owed.

If you sell them, noone should get a refund. If you violate the terms of sale you don't get anything back, if you bought scalped tickets you don't get anything back.

I'll say it again...it does NOT violate any terms of sale to sell your tickets for the face value if if you cannot attend.

Kyanar

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#1334509 30-Jun-2015 22:26

Geektastic:

I don't have a side: if you own the tickets I can't see why you should be prohibited from selling them for $1 million if some numpty is prepared to pay that.

My problem is slightly related - if you sell them, you should not be the one who gets a refund (irrespective of the fact that the refund is face value not any other value)in the event of cancellation because you sold the ticket to someone else. The owner of the ticket at the time of cancellation should get any refund owed.

Actually, they couldn't possibly issue you a refund if the ticket was cancelled and you bought it secondhand. Credit card merchants are given dire warnings in the merchant agreement that you cannot refund other than to the original purchase method. So, yeah nah.

Besides, the real problem is that scalpers are douches that use technology to buy tickets far faster than any regular human can in quantities that regular humans could not to sell for a profit. Or that they exploit that they have more money available to purchase huge numbers so that people who can only afford one or two suddenly can now afford zero.

Geektastic

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#1334516 30-Jun-2015 22:54

Kyanar:
Geektastic:

I don't have a side: if you own the tickets I can't see why you should be prohibited from selling them for $1 million if some numpty is prepared to pay that.

My problem is slightly related - if you sell them, you should not be the one who gets a refund (irrespective of the fact that the refund is face value not any other value)in the event of cancellation because you sold the ticket to someone else. The owner of the ticket at the time of cancellation should get any refund owed.

Actually, they couldn't possibly issue you a refund if the ticket was cancelled and you bought it secondhand. Credit card merchants are given dire warnings in the merchant agreement that you cannot refund other than to the original purchase method. So, yeah nah.

Besides, the real problem is that scalpers are douches that use technology to buy tickets far faster than any regular human can in quantities that regular humans could not to sell for a profit. Or that they exploit that they have more money available to purchase huge numbers so that people who can only afford one or two suddenly can now afford zero.

The conditions only apply when refunding a person who bought from the merchant using their card, to prevent people from buying things and effectively converting them into cash by returning them.

The ticket company could certainly refund in cash the face value of the ticket to anyone presenting the ticket who had not paid them using a card.

mattwnz

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#1334521 30-Jun-2015 23:04

sbiddle: Ticket scalping is perfectly legal and is simply a free economy market at work.

Yes people may not like this, but it's basic supply and demand which anybody who knows basic economics should understand.

Not if the event is considered an international national event, it is considered illegal. The fact that we do have a law that makes some ticket scalping illegal means it is likey only a matter of time before all is illegal, like it is in some other countries. The fact is that kiwis don't like scalping, as it goes against the kiwi culture. You just have to read all the angry comments on trademe, you would have thought the scalpers had killed someone, or stolen some poor retired couples savings. People do however have a choice in not buying from scalpers, because if there is no market, then scalpers wouldn't exist. But IMO the ticket agents don't care too much about scalpers, as it doesn't really affect them, so there is no incentive for them to limit tickets. They just want to sell all their tickets.

Kyanar

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#1334627 1-Jul-2015 08:44

Geektastic:
The conditions only apply when refunding a person who bought from the merchant using their card, to prevent people from buying things and effectively converting them into cash by returning them.

The ticket company could certainly refund in cash the face value of the ticket to anyone presenting the ticket who had not paid them using a card.

It's also an anti-fraud measure. Wouldn't want someone buying a flat screen TV for example with a stolen card, then returning it for cash when the card is reported stolen. Or numerous other scenarios.

While true they could do what you say, think for a second - apart from box office sales, is it even possible to buy with cash? I'd say no, or extremely difficult. They do like their credit cards (and associated ticket surcharges).

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wasabi2k

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#1334710 1-Jul-2015 09:55

Wife managed to get 4 + 1 tickets to the final today from Ticketek at standard rates. 4 family, 1 silver.

so sucks to anyone who bought scalped tickets.

We've listed them on Trademe at $1000 each so get bidding!

(kidding).

invisibleman18

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#1334796 1-Jul-2015 10:55

Well done. I tried on behalf of someone at work (he came around at 8.30 and asked the few people who were in if they could all try for him) and couldn't get anything. Was on before 9 but just got the busy page saying I was in the queue. Eventually got to the ticket selection page about 9.10 but all gone. First time I've ever tried and missed out on tickets to something, but luckily it wasn't for me so I didn't really care! Only other thing I can think of was the Eagles presale but that's more because I was in a meeting and couldn't get on the website until it was too late, but then managed to get tickets in the general sale anyway.

MileHighKiwi

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#1334828 1-Jul-2015 11:05

The story in the Dom Post today about bots buying tickets is disturbing. I really don't object to people on selling their personal tickets at a profit, free market and all that, but if bots are buying multiple tickets with the pure goal of financial gain, that's wrong and needs to be stopped.

bazzer

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#1334860 1-Jul-2015 11:12

MileHighKiwi: The story in the Dom Post today about bots buying tickets is disturbing. I really don't object to people on selling their personal tickets at a profit, free market and all that, but if bots are buying multiple tickets with the pure goal of financial gain, that's wrong and needs to be stopped.

Why? I am personally against scalping, but if you're going to say it's OK for individuals to buy tickets and sell them for premeditated profit, why is it not OK for those same people to use bots to do the work for them?

Unless you're talking about Skynet in which case, I agree with you.

invisibleman18

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#1334865 1-Jul-2015 11:15

I thought the captcha thing was supposed to prevent bots. Does it not work or does Ticketek not use it? I've had to fill it in to buy tickets although maybe that's Ticketmaster, not sure.

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#1334880 1-Jul-2015 11:23

invisibleman18: I thought the captcha thing was supposed to prevent bots. Does it not work or does Ticketek not use it? I've had to fill it in to buy tickets although maybe that's Ticketmaster, not sure.

Captcha doesn't work well against modern bots, it is still very good at annoying humans though.

mclean

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#1334896 1-Jul-2015 11:36

The underlying problem is that there is a supply/demand disequilibrium. The tickets are too cheap. If tickets were priced so that they didn't sell out instantly then there would simply be no "black" market. Rugby would make a return commensurate with how the market values their product, and everyone would moan about the price of the tickets.

floydbloke

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#1334956 1-Jul-2015 12:17

mclean: The underlying problem is that there is a supply/demand disequilibrium. The tickets are too cheap. If tickets were priced so that they didn't sell out instantly then there would simply be no "black" market. Rugby would make a return commensurate with how the market values their product, and everyone would moan about the price of the tickets.

I agree with the problem statement in essence, but that would very quickly preclude those of lesser means from attending high-profile/high-demand events. At least with the current system (if you can call that) everyone has a, more or less, equal chance of buying tickets.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

keewee01

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#1334960 1-Jul-2015 12:22

bazzer:
MileHighKiwi: The story in the Dom Post today about bots buying tickets is disturbing. I really don't object to people on selling their personal tickets at a profit, free market and all that, but if bots are buying multiple tickets with the pure goal of financial gain, that's wrong and needs to be stopped.

Why? I am personally against scalping, but if you're going to say it's OK for individuals to buy tickets and sell them for premeditated profit, why is it not OK for those same people to use bots to do the work for them?

Unless you're talking about Skynet in which case, I agree with you.

Agree - buying tickets to resell for profit from the onset is scalping whether done by human or automation. The automation is quite worrying though.

Ticketek need to seriously bump up their system to detect this if it is going on and then prosecute those doing it to the maximum extent of the law, and I am sure IRD would like to be pointed in those scalpers direct too so as to make sure they were paid their dues from those profits!

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