[Annoy] What's something small that really annoys you?

Forums › Off topic › [Annoy] What's something small that really annoys you?

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#2328384 2-Oct-2019 12:55

Shadowfoot:

Some banks will allow recurring transactions to be processed on a card after the expiry date. Some businesses track the expiry date and ask the customer to update their details.

The card hasn't expired, but something in the 'banks' system allowed one to be processed and the other not to be.

I am now told it will be 1-2 weeks before the card is manufactured and couriered to me. Fortunately, they have at least come to their senses and provided me with the details I need to continue using the card online and I have been able to book my travel. I'll have to use cash or my travel card in real life until then... I'll sort out the missing reward points later.

The ironic thing is, they gave me the details over the phone, not via their secure messaging system. So much for security.

kingdragonfly

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#2328441 2-Oct-2019 13:28

No one is allowed to store your CVV.

I mentioned this to a DBA who has worked for several large financial institutes, including a couple of the largest local ones.

Of course he encrypts data at rest, and in transit. And of course there's lots of intrusion tests.

But the CVV rule is the first he heard of. I doubt many developers know that also. He's been frequently audited, though he admits most auditors are not technical, just relying on software to do the analysis.

A rule is only as good as the people enforcing it.

kingdragonfly

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#2328442 2-Oct-2019 13:30

I looked up the rule:

For merchants who charge customers on a recurring basis, the CVV code can be used with the initial transaction but cannot be stored for future transactions.

So it's up to the merchant to delete them as soon as possible.

allan

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#2328451 2-Oct-2019 13:40

kingdragonfly:
No one is allowed to store your CVV.

I mentioned this to a DBA who has worked for several large financial institutes, including a couple of the largest local ones.

Of course he encrypts data at rest, and in transit. And of course there's lots of intrusion tests.

But the CVV rule is the first he heard of. I doubt many developers know that also. He's been frequently audited, though he admits most auditors are not technical, just relying on software to do the analysis.

A rule is only as good as the people enforcing it.

Just wait until you have to go through a PCI DSS (Payment Card Industry Data Security Standards) audit 😳

kingdragonfly

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#2328463 2-Oct-2019 14:13

Not me.

I guess the software companies go through audit, do the paperwork.

I'd trust the software companies about as much as I trust Facebook to keep my personal information private.

Behodar

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#2328490 2-Oct-2019 14:54

The local council decided to install a new "pedestrian crossing" recently. I use quotes, because it's not a standard design, is not legally a crossing... and this untested design has apparently resulted in seven crashes since it was installed a couple of weeks ago.

networkn

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#2328850 3-Oct-2019 09:57

Jetstar! Cancelled my wifes flight which is supposed to leave in 6 hours, and I've been on hold for over an hour to rebook.

This is why I pay extra for AirNZ.

MikeB4

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#2328872 3-Oct-2019 10:19

networkn:

Jetstar! Cancelled my wifes flight which is supposed to leave in 6 hours, and I've been on hold for over an hour to rebook.

This is why I pay extra for AirNZ.

I would rather go by bus than travel Jetstar

Here is a crazy notion, lets give peace a chance.

trig42

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#2328879 3-Oct-2019 10:27

allan:

kingdragonfly:
No one is allowed to store your CVV.

I mentioned this to a DBA who has worked for several large financial institutes, including a couple of the largest local ones.

Of course he encrypts data at rest, and in transit. And of course there's lots of intrusion tests.

But the CVV rule is the first he heard of. I doubt many developers know that also. He's been frequently audited, though he admits most auditors are not technical, just relying on software to do the analysis.

A rule is only as good as the people enforcing it.

Just wait until you have to go through a PCI DSS (Payment Card Industry Data Security Standards) audit 😳

We've just gone through one.

They put a data sniffer in line with our EFT terminals, and a wireshark running on the network to check our systems were not capturing or transmitting CC numbers in any form.

They also interviewed various staff around Credit Card procedures. Took about 3 hours. Hate to think how much it cost the business (though, it would have been considerably less than Test and Tag, which, IMO, is a rort).

frankv

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#2328915 3-Oct-2019 10:54

trig42:

They put a data sniffer in line with our EFT terminals, and a wireshark running on the network to check our systems were not capturing or transmitting CC numbers in any form.

Seems kindof pointless... obviously they wouldn't find an CC numbers sent encrypted.

trig42

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#2328921 3-Oct-2019 11:09

frankv:

trig42:

They put a data sniffer in line with our EFT terminals, and a wireshark running on the network to check our systems were not capturing or transmitting CC numbers in any form.

Seems kindof pointless... obviously they wouldn't find an CC numbers sent encrypted.

I think they were looking for the numbers being sent from the USB pinpad to the PC running Eftpos software. They obviously are encrypted, but they need to check. Just like Test and Tag needs to check the hundreds of black PC power cords...

networkn

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#2328931 3-Oct-2019 11:21

MikeB4:

networkn:

Jetstar! Cancelled my wifes flight which is supposed to leave in 6 hours, and I've been on hold for over an hour to rebook.

This is why I pay extra for AirNZ.

I would rather go by bus than travel Jetstar

In most cases I'd rather not go than Fly with Jetstar. After 2 hours on the phone and some back and forward whilst they tried their best to limit their liability and after a gentle suggestion that their terms and conditions can say whatever they want, but the law overwrites it where applicable, they have rerouted us. What a drama!

I spent longer on the phone than the two new flight length combined.

Geektastic

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#2329081 3-Oct-2019 15:41

Couriers. Again.

Calls DHL over missing international shipment.

"We will instruct our team to initiate a search. Our service standard is to call back with the location of the package within 2 hours."

1 hour and 45 minutes later

"Hello, this is DHL. I am afraid we have not heard back from Courier Post yet, so we won't be able to meet our service standard. We will call you before 0900 tomorrow. My apologies, but they have let us down by not responding to us in time."

vexxxboy

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#2329136 3-Oct-2019 17:38

Behodar:

The local council decided to install a new "pedestrian crossing" recently. I use quotes, because it's not a standard design, is not legally a crossing... and this untested design has apparently resulted in seven crashes since it was installed a couple of weeks ago.

The Rotorua council love these crossings , ours are just red paint on the road and i have now noticed that they have signs up now telling pedestrians they are not real crossings and cars dont have to stop so look before you walk out. they tend to be at exits to roundabouts, like a car length away from the exit and you always get someone stopping to let people cross and causing screeches of brakes as all cars have to stop and nothing moves.

Common sense is not as common as you think.

Behodar

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#2329137 3-Oct-2019 17:40

In Whakatane we have the trifecta of red non-crossings, raised "courtesy crossings" at the exits to roundabouts as above, and yellow stripes on the roundabouts themselves to remind you that you're not allowed to stop there.

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